Co-Ownership  Reviews 

993
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional throughout the process. The service provided is frequently described as excellent, with many appreciating the clear guidance and support. The overall user experience was consistently smooth, straightforward, and efficient. Reviewers often highlight the company's commitment to making homeownership dreams a reality, exceeding expectations. Many customers felt well-informed and supported, noting the team's patience and understanding. This quick and easy process, combined with exceptional customer care, led to high recommendations from satisfied individuals.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

User experience

People report positive experiences with user experience, describing the process as simple, clear, and without... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s def... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

993 reviews

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1-star

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4.9

All reviews

(993)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

With Co ownership

With Co ownership, i will just say" they are number 1"

May 11, 2026
Co-Ownership  logo

Reply from Co-Ownership

What more can we say Dennis! Thanks for taking the time to leave such a lovely review, and we hope you're settling in to your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Co ownership was a fantastic way for us…

Co ownership was a fantastic way for us to be able to get on the property ladder. I don’t think we could have done it any other way. So finally after years of renting we have our own place. Over the next few years we can staircase bit by bit until the house is totally ours. Truly never believed it would possible but ecstatic and we have begun our move now.

May 8, 2026
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Reply from Co-Ownership

Congratulations Simon on getting onto the ladder, and we hope all goes smooth with the big move! Enjoy the feeling of having your own place to call home.

As always, if you need anything, don't hesitate to get in touch.

- The Co-Ownership team

Rated 5 out of 5 stars

Very helpful and explained everything…

Very helpful and explained everything so it was easy to understand

April 28, 2026
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Reply from Co-Ownership

Thank you Brian for sharing your 5-star review - it's great to know our team helped make the house buying process easier to understand.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Just getting me on the property ladder…

Just getting me on the property ladder big help and well recommended for people struggling to get house

May 1, 2026
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Reply from Co-Ownership

It has been a pleasure to help you get onto the property ladder David, congratulations on your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Life changer

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new forever home today.
If you find yourself in a position like myself on my own and unable to afford a house then don’t hesitate in applying to them as you’d be surprised how easy it is.

April 28, 2026
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Reply from Co-Ownership

This review meant so much to the team Irene, thank you for sharing your feedback. We're delighted you're enjoying your forever home!

As always, if you need anything don't hesitate to get in touch.

- The Co-Ownership team

Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. Special thanks to Nicole, Brídin & Hilary. They were the people I dealt with during my house purchase and were very friendly and helpful with my all queries. Co-Ownership enabled me to purchase my first home which I wouldn't have been able to do alone as a FTB Sole purchaser.

April 27, 2026
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Reply from Co-Ownership

We're delighted for you Proinsias, and hope you're settling in well! It's great to know our team made such a positive impression - we'll pass on your thanks.

As always, if you need anything don't hesitate to get in touch .

- The Co-Ownership team

Rated 4 out of 5 stars

Would not have been able to get on the…

Would not have been able to get on the market at the moment without the help of co-ownership which my wife and I are very happy for! Saying that, it did make the process a bit more intense due to their regulations which I do understand, just be prepared for more hoops than normal.

April 20, 2026
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Reply from Co-Ownership

Congratulations to you both Daniel! It's great to hear Co-Ownership has been able to help, and thank you for your feedback on the process.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Co ownership is a great way to buy

Co ownership were very helpful throughout the process and helped me get a beautiful new home in a lovely new development

April 15, 2026
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Reply from Co-Ownership

This is great to hear John, hope you're settling in well and enjoying having your own place.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Working with Co-Ownership was so easy…

Working with Co-Ownership was so easy in helping us get our first home. I can’t praise them enough!

April 8, 2026
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Reply from Co-Ownership

We're delighted for you Connor - congratulations on getting your home!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

I couldn’t rate co owner ship high…

I couldn’t rate co owner ship high enough the whole process was stress free , absolutely delighted

April 14, 2026
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Reply from Co-Ownership

Thanks Emma for taking the time to leave a review. We're glad to hear you've had a great experience with Co-Ownership.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Amazing people

Amazing people, service. I'm very thankful.
Your help is much appreciated

April 10, 2026
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Reply from Co-Ownership

It’s great to hear our team was able to help you on your homebuying journey Anita. Thanks for sharing your experience and leaving a 5-star review of our team.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Utter professionalism demonstrated by…

Utter professionalism demonstrated by every team member, while also showing great kindness and empathy.
A truly remarkable organisation. Every aspect of the transaction was expedited without delay and I felt supported and informed. A 5*experience. I'm very grateful to them for their assistance.

March 31, 2026
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Reply from Co-Ownership

This is a lovely review Ronnie, thank you so much for taking the time to share your feedback.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Amazing got us on the property ladder…

Amazing got us on the property ladder myself and our family are so greatful

January 13, 2026
Co-Ownership  logo

Reply from Co-Ownership

Congratulations Jay! We're delighted to have helped you onto the property ladder and we hope you're enjoying your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. This is the only way I could get on the property ladder. Would highly recommend.

March 13, 2026
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Reply from Co-Ownership

Congratulations on your new home Ciara, we hope you're settling in!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Amazing

It was a very easy process to go through, they was very helpful! Always there to answer our questions when we was unsure!

March 13, 2026
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Reply from Co-Ownership

Thank you Cora, for your 5-star review of Co-Ownership's service. It's great to hear our team were helpful and available when you needed them.

As always, don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Highly recommend CoOwn for First Time…

Highly recommend CoOwn for First Time Buyers! I didn’t think I’d ever be able to buy a home and CoOwn made it all possible! Always incredibly helpful and easy to get in contact with. Never made to feel like my questions were silly! Thank you CoOwn.

March 16, 2026
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Reply from Co-Ownership

Chloe, this is a lovely review, thank you for taking the time to share your feedback, and congratulations on your new home!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Perfect all went smooth

Perfect all went smooth. Great experience

March 9, 2026
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Reply from Co-Ownership

We're really glad to hear your experience with Co-Ownership was so positive, thank you for the review!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

All is fine and will be great if the…

All is fine and will be great if the whole account will be visible online as well

March 2, 2026
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Reply from Co-Ownership

Hi Charles,
Thank you for your 5-star review.

You should be able to access all your information by logging in to your online account.

A member of the team will be in touch to see if there's anything we can do to help.

- The Co-Ownership team

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