Seems like they have closed the business. I ordered £346 of coconut bowls and have not received anything and no response from the customer service despite multiple emails and messages via their websit... See more
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Coconut bowls bowls, bamboo smoothie cups, bamboo cutlery, smoothie scoop, bamboo straws, eco friendly storage bags for my fruit and veg and delicious smelling reusable coconut candles - Ive purchased... See more
Company replied
Terrible customer service! Fancy Instagram posts and pretty website but all surface level. A Jumbo Bowl broke on the second use with lukewarm food. Sent three emails over 1 and a half weeks, no reply.... See more
The delivery was very fast. Received the shipment within 5 days of the order but some of the ordered items were missing from the shipment. Contacted company through email, waiting on their response. 3... See more
Company details
Written by the company
Coconut Bowls makes healthy eating and sustainable living fun and easy for everyone. Inspired to reduce waste, our story began when we discovered that billions of coconut shells are discarded and burned as waste each year. Since 2016 we've reclaimed millions of coconut shells and turned them into beautiful bowls with the help of local artisans.
Contact info
5651 Rickenbacker Rd, 90201, Los Angeles, United States
- customercare@coconutbowls.com
- coconutbowls.com
2.2
Poor
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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No longer operating but taking your money
Seems like they have closed the business. I ordered £346 of coconut bowls and have not received anything and no response from the customer service despite multiple emails and messages via their website. They are weeks past the expected delivery date. I checked their social platforms and they haven't posted anything in a long time so I can only presume they have closed but rather than take down the website they will accept orders to steal peoples money.
May 28, 2026
Unprompted review
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Do not buy from this Company! Insta not true
I ordered 4 bowls two weeks ago. No confirmation, no shipping updates. I then emailed to ask re my order & received a reply of promise to follow up my order ASAP. The reply email read as sincere. And days later, still nothing. No bowls. No shipping
I have a requested a refund. No reply. DO NOT SPEND. Not a true business
April 11, 2026
Unprompted review
Purchased three bowls and one small…
Purchased three bowls and one small cup. Bowls are nice no complaints but the cup came in with green mold all over it. It took a few days and a few e mails but they responded and stated they would send a replacement cup out to me.
May 23, 2024
Unprompted review
Reply from Coconut Bowls
Hello Armando, this is Ronald - Customer Care Manager of Coconut Bowls. I hope you are well.
We are truly sorry to know that your bamboo cup arrived in that condition. We have sent you an email earlier today for your replacement.
We genuinely appreciate your feedback and value your opinion. We hope you might reconsider your review and, if your experience improves or if there's anything I can do to address your concerns, I would be more than happy to assist. Thank you for taking the time to share your thoughts.
I love the product idea and I really…
I love the product idea and I really want the company to succeed. I put in one order and most of the products , esp the cups split at the seams. The first time, they issued me a replacement so I was happy with that. The second time, I sent photos and was told that I could get a replacement if I pay for shipping. The bowel had never been used and was badly cracked. I did communicate that I didn't want to pay for shipping and got no response.
February 15, 2024
Unprompted review
Reply from Coconut Bowls
Hello Karen! Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and the opportunity to improve our service.
We have reviewed your correspondence with our support team and was able to see that despite our guarantee, we have granted an exception by sending you a replacement bowl free of charge. We have sent an email to you last April 22, 2024 to confirm your shipping address, but have yet to receive a response.
You may email us at customercare@coconutbowls.com with your most preferred address so we can have your bowl shipped asap.
Thank you for your patience! We will wait for your email.
Coconut bowls: a work of art and a usable bowl
I love my coconut bowls. Not only are they practical for daily use as bowls, they are works of art. Each one is different and beautiful. To create a useful object with something that would be throw away is amazing and innovating.
February 28, 2023
Unprompted review
Reply from Coconut Bowls
Hello Heidi, this is Ronald - Customer Care Manager of Coconut Bowls.
I would like to thank you for sharing us your feedback - and we are truly delighted to know that you love your coconut bowls. If you have any questions or concerns, please feel free to email us at customercare@coconutbowls.com.
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Great Quality!!
I got the eco starter set and I use it all the time! The bowls are really nice quality and the shipping was quick. One of my bowls had a slight crack and I was sent a new one very quickly. I love the bamboo cup and straws too!!
March 3, 2023
Unprompted review
Reply from Coconut Bowls
Hello Lili, thank you for sharing us your feedback - and we are truly happy to know that your Eco Starter Set became an essential item to your kitchen, and we are glad to know that we were able to resolve your concern right away. If you have any questions or concerns, please feel free to reach us via email at customercare@coconutbowls.com. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
When I ordered from Coconut Bowls
When I ordered from Coconut Bowls, my bowl came soon. It was beautifully wrapped up in pretty covering paper, with a green sticker and in a perfect sized box for gift-giving. I opened it to look at it and it was so polished, and pretty, and sat upright well. I then gave it as a Christmas gift to an 80-year old lady for her mobile home to use in any way she'd like, and she got so cheered up, and says she uses it for her cereal. 5 stars experience!!
December 13, 2023
Unprompted review
Reply from Coconut Bowls
Hi Jennifer, thank you for sharing your feedback - and wow! We are super glad that the recipient to your gift loved it. If you have any questions or concerns, please feel free to reach us via email at customercare@coconutbowls.com. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
I purchased the set of 4 bowls with…
I purchased the set of 4 bowls with spoons and forks. My wife and I use them everyday.
We loved so much we bought the set for my son!
The coconut bowls are our go to for Açaí bowls we make everyday!
August 31, 2023
Unprompted review
Reply from Coconut Bowls
Hello Michael, thank so much for sharing your feedback. We are glad to know that your bowls and wooden cutlery served their purpose well in your kitchen.
Please feel free to reach us via email at customercare@coconutbowls.com for any questions or concerns. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
Love my bowls
Love, Love, Love my coconut bowls. They are great bowls for just about anything you can think of. My grandkids love the cup, they think it's fun to drink out of a coconut shell. The utensils are great as well.
February 27, 2024
Unprompted review
Reply from Coconut Bowls
Hello Ellen, thank you for your feedback - and we are truly happy to know that you are loving your coconut bowls. It's also exciting to know that your grandkids love the cup too!
If you have any questions or concerns, please feel free to reach us via email at customercare@coconutbowls.com. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
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Family Christmas gifts
I bought the bowls for each of my family members for Christmas, adults and children alike. Each one was very intrested in the idea of reusing something from nature, and the story behind the bowls. They also liked the fact that each bowl was uniquely picked for them, along with eating utensils, and 1 got a cup.
The website is very easy to maneuver, which is an added plus.
The bowls are an all around great product.
December 1, 2023
Unprompted review
Reply from Coconut Bowls
Hello Vickie, thank for taking the time and sharing your feedback and story. Like you and me, each of the coconut bowls are unique.
If you have any questions or concerns, please feel free to reach us via email at customercare@coconutbowls.com. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
Coconut bowls are part of the solution one product at a time:)
Being born in the Philippines where coconut plays a vital role in our life makes me draw closer to your coconut bowl products, it feels home even living in America for 28 yrs now🥰Patronizing your sustainable, handcrafted bowls gives me a purpose in helping fight the global waste and a solution to the environmental issues. Thank you for helping make our world a better place to live one coconut bowl at a time♥️
February 27, 2024
Unprompted review
Reply from Coconut Bowls
Hello Viva, thank you taking your time sharing your feedback with us - and we also would like to thank you for being a part of our mission to promote sustainable, handcrafted, natural products.
If you have any questions or concerns, please feel free to reach us via email at customercare@coconutbowls.com. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
I bought a mystery box for my…
I bought a mystery box for my daughter’s birthday. In her words “Mom checked ALL the boxes for my birthday!” 4 months later, her home burned to the ground. I will be buying more when they have a home again. It will be a few months but, we love the mission behind your products.
June 2, 2023
Unprompted review
Reply from Coconut Bowls
Hello Mechell, thank you for taking the time in writing a feedback - and we are so sorry to know about the loss of your daughter's home. We are sincerely hoping for her strength during this challenging time.
With love, kindness, and gratitude,
Ronald | Customer Care Manager
Happy Customer
Coconut bowls bowls, bamboo smoothie cups, bamboo cutlery, smoothie scoop, bamboo straws, eco friendly storage bags for my fruit and veg and delicious smelling reusable coconut candles - Ive purchased, loved and used them all!! The whole range makes a beautiful, sustainable. thoughtful and useful gifts too. The candles in particular have been very much loved and appreciated by family and friends.
February 27, 2024
Unprompted review
Reply from Coconut Bowls
Hello Kym, thank you for taking the time in writing a feedback, and we are truly delighted that you are happy with your products. The candles are indeed a great addition to your home, and we are glad that you chose to have an eco-friendly alternative!
If you have any questions or concerns, please feel free to reach us via email at customercare@coconutbowls.com. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
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I love the bowls..Great for serving…
I love the bowls..Great for serving anything in.. I think they look quite stylish and are great for the environment..Also great for the rural tradesfolk that make them..Fantastic idea and product
July 27, 2023
Unprompted review
Reply from Coconut Bowls
Hello Angie, thank you for sharing your feedback to us. We are happy to know that you are loving the bowls.
If you have any questions or concerns, please feel free to reach us via email at customercare@coconutbowls.com. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
No direction given for unfinished bowls
I don't like that there was no instruction or direction on the best way to sand my coconut bowls since I bought the unfinished ones. I really thought there would be some kind of direction given.
May 4, 2023
Unprompted review
Reply from Coconut Bowls
Hey Reva,
Thank you for your feedback and for choosing our unfinished coconut bowls. I hope despite the lack of instruction, you are enjoying your coconut bowls.
Your input is invaluable, and based on your suggestion, we've provided a link to a helpful video on our website: www.coconutbowls.com/DIY-instructions. This video outlines the best practices for sanding your bowls, ensuring a smooth finish.
We're also taking your feedback to heart by including these instructions in our future communications with customers who purchase the unfinished bowls. Your experience has helped us improve, and we're grateful for your contribution.
Thank you once again for your support and for helping us enhance our customer experience.
Jake
Bet u didnt know
Love my little bowels. One makes a perfect holder for my coffee filters......At christmas one liked holding my candy canes..... just leave one around its gonna be full of something, and it might be a big surprise.
February 26, 2024
Unprompted review
Reply from Coconut Bowls
Hello Judy, thank you for sharing your feedback to us. That is such a nice idea! Please feel free to share on social media how you use your bowls aside from meals. We are sure that people would love to see it. :)
If you have any questions or concerns, please feel free to reach us via email at customercare@coconutbowls.com. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
My first impression of Coconut Bowls…
My first impression of Coconut Bowls was awesome. Great deals and great products. I love that they are sustainable. They are made with love and appreciation for the customers. My order arrived promptly and packaged well. I purchased the child set for my granddaughter. She was so excited to have a bowl that was a coconut. I bought a set for myself as well. Love mine as well. Definitely recommend purchasing. Great company
November 15, 2023
Unprompted review
Reply from Coconut Bowls
Hello Sonya, thank you taking the time in writing a review for us - and for joining us with our journey towards sustainability.
We hope to see you again, and if you have any questions or concerns, please feel free to reach us via email at customercare@coconutbowls.com. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
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Beautiful!
Love the bowls and spoons I bought! Even better was the customer service. I want the bamboo cups next. It is nice having organic dishes as part of our table, bringing the outdoors in, makes our meal feel warmer and beautiful.
January 8, 2024
Unprompted review
Reply from Coconut Bowls
Hello Tash, we are truly thankful for taking the time in sharing your positive review. We are glad to know that the products you bought make your meals better.
If you have any questions or concerns, please feel free to reach us via email at customercare@coconutbowls.com. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
Excellent
Excellent! I've ordered several items from Coconut Bowls and they are exactly as described. Supporting a small business and making an effort for sustainability is a great idea I can and will continue to support. Love my coconut bowls!!
February 26, 2024
Unprompted review
Reply from Coconut Bowls
Hello Katrina, thank you for sharing us your feedback. We are truly happy to know that you are loving your products, and we appreciate your support to small businesses like us.
If you have any questions or concerns, please feel free to reach us via email at customercare@coconutbowls.com. We will be glad to assist!
With love, kindness, and gratitude,
Ronald | Customer Care Manager
Terrible service
Terrible service. No items received and absolutely no response from the customer service team. Even after numerous attempts and emails. Resorted to iMessage on Facebook but they just refer me to their customer support team who still don’t come back to me. I have no problem getting their marketing emails. However, when it comes to customer service and honesty, this company is a shamble. Please DO NOT buy from them.
No items, no refund and no communication
December 19, 2023
Unprompted review
Reply from Coconut Bowls
Hi Pauline, We sincerely apologize for the inconvenience you've experienced with your order and our customer service.
After reviewing your situation, I can appreciate your frustration, unfortunately when reviewing lost orders like yours, we require input from couriers and are required to wait a period of time to file a claim.
According to our records, we have processed a refund for your order as of January 15, 2024.
If there are any issues with the refund or if you haven't received it yet, please contact us directly at jake@coconutbowls.com, and we will prioritise resolving this matter.
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