Coconut Bowls Reviews 

Loved the idea and its just beautiful to use for cold-warm food. It gives a resort / bali like feeling. If you maintain it well, it will last you longer.

Unfortunately my 1st bowl was already cracked and milk was dripping. Not sure if they test their bowls before they sell???

Placed an order for 5 candles. One week later, it says they're out for delivery, but they never came and were returned to their warehouse. The company said they had to contact their warehouse before resending or refunding my order. It's been three weeks, and I have no order and no refund. DO NOT BUY FROM THEM! I wish I had seen these reviews before ordering.

Ronald Refuses to refund me even though I mailed it back to the given address (which on checking google maps I see there is nothing there and paid for shipping myself

He says his warehouse people can’t find my return! Which is BS because it should not matter if they can find it or not- I have lived up to my side or the return and refund

As of today he still continued to tell me he still can’t find it!

Coconut bowls

I ordered $200 worth of items from this company. I opened the first cup and it had rough edges and would be uncomfortable for anyone but especially for my daughter who I bought them for who has sensory processing disorder.

I emailed customer care
And asked for a refund as the items were unused and I had not unpacked any of them all still in original shipping materials.

I have been dealing with a man named Ronald for since the second week of august 2023.

He told me to take a photo of the rough edge on the cup and I did- but how can anyone prove the roughness in a photo!!

Ronald stated that he does not see a valid complaint. He offered I return the one cup and keep the rest of the order.

I declined and requested a full refund.
To date Ronald at coconut bowls has been stonewalling me and refuses to refund me.

The requirements for my refund were that I mail my box of unused products back and provide Ronald with my mailing receipt and tracking number, which I did!

Waiting and then contacted Ronald again asking where my refund was. He again asked for proof of receipt and I gave it to him.

Ever since then he is stonewalling me and declares that my box has not been located by his warehouse.

I have told him this is no concern of mine, I fulfilled my side of the return process and he has not fulfilled his side and needs to refund me immediately!

Ronald also has ignored my requests to speak to his superior!

So I have warned him a couple times now that I will report his business everywhere I can.

They are a SCAM- their listed address is not real
They do not have a phone number or any other point of contact other than customer service -Ronald.

They do not have a google maps listing, nor is the address they provided for the return listed, nor is the address they have listed on the better business bureau.

Highly do not recommend!!

The bowels were much smaller than we expected and they are round on the bottom. One of the four cups was cracked. The packaging is terrible. I requested to return the set of 4 bowls, forks (dinner set), and cups. I asked customer service if I could send it all in one box as it would save me money to pay for the return shipping. I was told yes that would be OK.
I sent all the products back; however, the cups were wrapped in tissue paper, and I threw that away. The cups were in sellable condition. They refused to refund me for the cups because I didn't return the 50 cents worth of paper. They took forever to accept the return. I had a small credit. So I ordered a 16-ounce cup. It arrived today floating in a poorly packed box; I'm shocked it also wasn't cracked. I spent almost $100 for the dinnerware set and four cups. It cost me about $25 to ship it back. I ended up paying $8 shipping for the cup. So in summary, I now have a cup that ended up costing me approximately $60. They are a horrible company, with terrible packaging and terrible customer service. I should have known that a Facebook advertisement is not a good place to buy something. Go to Amazon if you want something like this; it can be returned and costs a fraction of what this "company" charges.

Ordered for gifts, arrived fast, and everyone loved the Coconut Bowls combos, so much so we all had Christmas night dessert out of them. Will buy again!

WILL NOT ACTUALLY UPHOLD THEIR LIFETIME GUARANTEE, REACHED OUT 5 TIMES WITH NO RESPONSE. I purchased 2 bowls, some bags, as well as utensils and initially was very happy with my purchases and their "lifetime guarantee" but after one of the bowls cracked after using maybe 4 times and I reached out... crickets. You should not be allowed to advertise something you have no intention of committing to. Do not waste your money, go with a company who will uphold their own standards. Coconut bowls is an awful brand and their products will fail and customer service will not respond to you. Save your money, find a better company for your coconut products. :)

I want to sincerely apologise to this company . It isn't you that I had a bad experience with .
It is another company that have done this to me.
I am trying to get my money back .
Please except my sincere apologies.

Rachel bowskill

I never leave bad reviews, but this 'company' has just annoyed me. After reading the reviews here I must leave a review as a warning to other people. All the reviews on their site are 5star which makes me think they are fake or they hide all the bad reviews.

My bowles and cups cracked after first use (made a smoothie), thin edges, rough and very poor quality. Asked for a refund or credit and they have still not replied two weeks later. Oh well that was a waste of $200. I don't recommend this company. What a shame.

The delivery was very fast. Received the shipment within 5 days of the order but some of the ordered items were missing from the shipment. Contacted company through email, waiting on their response. 3 large bowls broke on day 1 after 1st use, one when I poured cold liquid, 2 when I put warm food. Realized these are very delicate and can only be used to serve things like salads at room temperature. No point in buying so many cups n bowls if they are so fragile. Spent 110$ and regretting now.

Unfortunately, absolutely terrible customer service. 2 issues have been dealt with so poorly, I was compelled to write this review. The most recent issue - I received 3 candles, all of which had completely melted and were then rendered useless. The customer service person showed no care or understanding. In the end I gave up on my refund, which was over $70 USD after including shipping costs etc. a complete waste of money. I requested to escalate the complaint but did not even get a reply to this request. Make sure you read the fine print with these guys - they show no care for customers when things go wrong.

I have ordered something from the site A MONTH AGO. Sill hasn't arrived, there customer service is just terrible also. plenty of much better companies to order from, these guys are a joke.

The bowls broke a few days after they arrived. Tried contacting them and send them so many emails with photos from multiple email addresses and still no response. Do not recommend and really bad customer service/support. Can't even find a phone number to contact them!

Fist off they’re not even serving food which is no problem but when you ask one of the employees if it’s okay to bring outside food they tell you yes so that’s what we did when we where approach rudely by two employees some old man named Todd and the Little sidekick he had with him Nick. Tried expecting that we had gotten permission, wouldn’t even let us finish speaking before cutting us off, telling us we had to leave. It was overall a horrible experience we are from out of town trying to have fun on this holiday weekend and because of the poor Communication and overall rudeness of these two men i will never recommend someone to come here.

Amazing experience. I bought a bundle from them with bowls and cups etc and everything came just as described and the delivery was very fast too. When the delivery arrived one of the bowls was cracked so I emailed to ask if it could be replaced and they sent another out the same day. Very impressed and I will absolutely buy again.

The package never arrived. I contacted customer service many times but they haven't done anything to support me and now they are ghosting me.
I lost 70 euros and my faith in small businesses. Next time I will order on Amazon!!! I am so disappointed. I will email and email again until I get a refund...

This is my first time ordering from them after wanting these bowls for YEARS!! So, I placed an order back at the beginning of December 2021. I was sent a tracking number by Royal Mail, only to be told the tracking number doesn’t exist. Hmm.. that’s odd. So I sent an email and was told about 3 days later that my international order (to Spain) doesn’t come with tracking and was told to just wait a bit longer. A month goes by since that initial email, and no bowls, so I email again. It’s now been two weeks of messaging, each time taking a few days to respond & I’ve been met with basically 0 help so far. “Verify your address, we’ll check with the warehouse & update you” and this morning, my favorite, “...we still haven't received any feedback with our warehouse team regarding your order - and the parcel is still not in our returns list. By any chance, have you already received your order?”
..........
No. I haven’t. I’ve been asking for some sort of update for over a month now — I do not have my order. I understand some people will take advantage of companies and lie like that, but I’ve been asking them for more info since the very beginning. Now I have to wait at least another three days for a response. Just hoping it’s not about to be a waste of $75. As of right now, I will not be ordering from here again.

Update: I went on their website to file a “Route shipping insurance claim” only to be told my order number does not exist 🤦‍♀️

I would like to report this company for failing to refund me or deliver the product. In fact, they haven't even been able to despatch the order yet! It has been 2 months since my much wanted order and the customer services have done nothing but lie and send false information as a delay tactic. I have demanded a refund multiple times and they ignore the request and the majority of my emails. It is quite possibly the worst company and customer services I have ever dealt with and I will be reporting them to every financial and business institution if they fail process my refund. Such a shame for what appears to be an ethical and revolutionary concept, but what a dissapointment!

One of their candles went on fire in my house. Luckily I was in the next room with door open or god knows what would have happened.
Have messaged them 3 times and not so much as an acknowledgement never mind a reply.
Absolutely shocking considering what could have happened.
Avoid buying their candles.

Terrible customer service! Fancy Instagram posts and pretty website but all surface level. A Jumbo Bowl broke on the second use with lukewarm food. Sent three emails over 1 and a half weeks, no reply. Contacted on FB and IG, also radio silence. No Lifetime Guarantee like they promised! Stay away from this company. If they truly value us customers, let's see if they finally respond to this.