Jordan was extremely helpful and friendly I didn’t like that I had to phone up to cancel subscription, it makes it harder to cancel when it could just be an option from my account on the website.... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Tried to ring to cancel my subscription but the line went dead, I emailed and they rang me the next morning to sort out the cancellation, the person who called was very polite and friendly and whilst... See more
Company replied
Have seen Beer52 advertised with various YouTubers. Problem is I don’t drink. As soon as I say coffee52 I signed up immediately. First coffee was from Brazil and really nice. Spoke to Jamie about my s... See more
Company replied
The advisor, James Henderson, was very polite and easy to chat with over the phone. He clearly explained that the coffee subscription was new and to provide the most feedback possible to ensure that c... See more
Company replied
The coffee was nice and it's always good to try something different, we just didn't want to get into a monthly subscription at the moment. Although I couldn't cancel online, I spoke to a staff member... See more
Company replied
I have thoroughly enjoyed the coffee that was sent to me by Coffee52! I've tried many different types of coffee, and they have sent my favourites. Furthermore, the customer service is amazing. I spok... See more
Company replied
Great coffee & lovely idea. Absolutely stunning packaging. Really enjoyed the information provided regarding the coffee beans. Spoke with Lewis on the phone about my subscription and he was extr... See more
Company replied
Lots of information provided with the coffee. Two bags with different taste notes so you can discover what you like best. Really friendly and attentive staff at Coffee52.
Company replied
Great experience talking with James today. Very helpful and some super deals he has offered me. All the products I’ve received on the 52 range are always top quality.
Company replied
Had a chat with James over the phone and he was very polite and helpful throughout, explaining how Coffee52 works and helped me with my query.
Company replied
Super easy ordering and very quick delivery of my coffee. Mark O’Learly gave great customer service making everything smooth and friendly. Would recommend
Company replied
This coffee company is going places! Fab coffee, arrived quickly and lots of info including the sourcing as well as how to make the best cup! A very happy customer!
Company replied
Great customer service, I was trying to cancel and it was easy. Although you have to call in , instead of doing it directly on their website but the staff I talked to today was very nice ☺️
Company replied
Great coffee, had to cancel just for financial issues but delicious and loved it. Bit annoying I’ve had to call to cancel but relatively straight forward.
Company replied
Great tasting coffee. Packaging kept the coffee beans fresh. Not the cheapest coffee available but you get what you pay fo
Company replied
Cancelled my coffee subscription with Mr Thomson easily and without hassle. The process was smooth, with clear communication and no pressure to stay. Appreciate the straightforward service.
Company replied
Mr Thomson was very friendly and polite, understood my problem and rectified with efficiency, whilst promoting coffee52 and the products they supply and frequency of batched products. Thank you for... See more
Company replied
Very nice coffee, and the customer service staff were extremely helpful (and empathetic, as I needed to cancel) when I needed it.
Company replied
Just had a gift from a partner company promo. Good coffee, but I’m not a fan of subscriptions. Jordan Thompson was lovely to talk to and helped me cancel.
Great coffee and great customer service Shaun was really helpful thanks
Company replied
Excellent customer service, friendly and personal! Excellent coffee blends! Tried the brazil options and are definitely worth the try! Highly recommended
The coffee is great and has come along exactly as promised
Company replied
Coffee is indeed delicious and my experience with their customer service was a positive one, which is a plus for any company providing a subscription service
Company replied
Jordan was professional and polite, he explained things clearly. Brilliant customer service
Company replied
Customer service is fab, really helpful and easy to contact - subscription coffee is fab for the office as we never run out!
Company replied
Always great experience from Beer52. Jordan was particularly friendly and helpful.
Company replied
Contacted the number on page as thought it was an “one off” purchase. However, I didn’t realise I had signed up to a subscriptions. Good customer service l, responded in a timely manner, really helpfu... See more
Jordan Thompson great salesperson
Company replied
I spoke to H. Crossling today regarding my order she was extremely helpful very friendly and gave me some offers that I was excited about to try out all of their coffee.
Company replied
The product is great. The subscription idea is great. Being able to cancel so easily is also great.
Company replied
Very helpful. Easy to talk to.
Lovely coffee and friendly helpful customer service from Mark O Leary. Thanks Mark!
Nice to taste coffee from different countries
Very friendly and helpful
Very nice coffee and excellent customer Service
Company replied
Expensive for old coffee, ground almost two months ago certainly not what I expected for such a high price. Would recommend almost anywhere else. Also the fact you have to call to cancel is disg... See more
Company replied
They make it very difficult to cancel your order. People working a full time job like me will find it very difficult to cancel the subscription as you must call them between 9-5 Monday to Friday! I am... See more
Company replied
Impossible to cancel. Same experience as all of the _____52 products - easy to sign up, but all but impossible to cancel. These shady practices are illegal nowadays, following the DMCC Act.... See more
Company replied
Scam! Signed up online for £2.95 trial and was a nightmare to cancel, had to eventually call them and keep refusing other offers. Coffee is poor quality too! Look like a couple of fake positive rev... See more
Company replied
Irrelevant of any small print a company may use at point of sale, you shouldn't have to speak to someone to cancel your order (especially someone who questions your logic on price after you've lit... See more
Company replied
Quite underhand tactics to get you to sign up for a monthly amount and then make it impossible to cancel. I haven’t even tried the coffee yet, but frankly, I’m not inclined to!
Company replied
The coffee isn't very good and it certainly isn't fresh. Budget supermarket taste for an excessive price.
Company replied
Agree about the cancellation nightmare, but let’s talk about the coffee… A 3/5 is a dark oily roast with none of the tasting notes promised. While the price is on the higher end roasters scale. So... See more
Company replied
Coffee wasn't that good only similar to coffee from Tesco or asda
Company replied
My wife and I used Vodafone vouchers to get free 2 bags each for just a postage, but her order was cancelled just because we are in the same house :). So she wanted to cancel our subscription... See more
Company replied
Signed up to the introductory offer from moneysupermarket.com- They made no mention of this being a subscription model. Signed up to get 2 packets of beans for £2.95 postage. Then saw the p... See more
Company replied
PHONE TO CANCEL !!! If I can get the subscription online, I should be able to cancel it online, too! This is literally scamming. Cheaky tricks.
Company replied
Unable to cancel without ringing up during working hours. When, shockingly, people are working and can't call. Edit: unsure if the response below from Coffee52 is AI as it's completely irrelevant t... See more
Company replied
Company details
Written by the company
We're the UK's most exciting specialty coffee discovery club and we send you an exclusive specialty coffee each month. Join us on a discovery journey and share our favourite coffees from around the globe. Whether you have just discovered the fascinating world of specialty coffee or you're a coffee connoisseur, our monthly coffee is designed to fuel your passion for flavour and to learn a little bit about what's in your cup along the way. We work really closely with the growers and roasters to bring you exceptional specialty coffees available only for our customers! Each box comes complete with a copy of “Your Coffee Guide” which contains all you need to know about the month's coffee...it's essential reading! Want to find out more? Check out our website coffee52.com
Contact info
8 Melville Crescent, EH3 7JA, Edinburgh, United Kingdom
- 0131 285 2684
- coffee52.com
4.3
Excellent
100 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just had a gift from a partner company…
Just had a gift from a partner company promo. Good coffee, but I’m not a fan of subscriptions. Jordan Thompson was lovely to talk to and helped me cancel.
April 2, 2026
Unprompted review
Lovely coffee and friendly helpful…
Lovely coffee and friendly helpful customer service from Mark O Leary. Thanks Mark!
April 2, 2026
Unprompted review
Very friendly and helpful
April 2, 2026
Unprompted review
Subscription
Contacted the number on page as thought it was an “one off” purchase. However, I didn’t realise I had signed up to a subscriptions. Good customer service l, responded in a timely manner, really helpful & informative.
April 2, 2026
Unprompted review
Expensive for old coffee
Expensive for old coffee, ground almost two months ago certainly not what I expected for such a high price. Would recommend almost anywhere else.
Also the fact you have to call to cancel is disgraceful. Unsurprisingly you can adjust the rest of your subscription online, but not cancel. Such a scummy tactic.
Also the rest of the reviews looks suspiciously positive.
April 1, 2026
Unprompted review
Reply from Coffee52
Hi Jay. Thank you for your review. I completely understand your concern when you see a roasting date that’s a few days old, especially when some speciality coffee companies emphasise very quick turnaround times. I just wanted to reassure you that, in our case, this doesn’t mean the coffee is any less fresh.
When we package our coffee, each bag is nitrogen flushed. This process removes oxygen from inside the bag, which is one of the main factors that causes coffee to lose its freshness over time. Many smaller-batch or hand-packed coffees don’t use this method, meaning there is still oxygen present in the bag, so they’re often shipped as quickly as possible after roasting.
In addition, our bags are fitted with a one-way valve. This allows any gases released naturally by the coffee after roasting to escape, while preventing oxygen from getting back in. Together, these steps help protect the coffee from oxidation and preserve its flavour and aroma from the moment it’s packed to when you open it.
We put a lot of care into ensuring our coffee reaches you in the best possible condition, and we hope you enjoy every cup as much as we do.
If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Great coffee
Great coffee, had to cancel just for financial issues but delicious and loved it. Bit annoying I’ve had to call to cancel but relatively straight forward.
April 1, 2026
Unprompted review
Reply from Coffee52
Hi Daniel. Thank you for your feedback. We are so pleased you enjoyed our coffee.
If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Very nice coffee
Very nice coffee, and the customer service staff were extremely helpful (and empathetic, as I needed to cancel) when I needed it.
April 1, 2026
Unprompted review
Reply from Coffee52
Hi Terry. Thank you so much for your lovely feedback. We are so pleased you enjoyed our coffee.
Thanks Coffee52
Scam
Scam! Signed up online for £2.95 trial and was a nightmare to cancel, had to eventually call them and keep refusing other offers. Coffee is poor quality too!
Look like a couple of fake positive reviews have been put on here too!
April 1, 2026
Unprompted review
Reply from Coffee52
Hi Benjamin. Thank you for your review. I can assure you that our reviews are not fake. I'm sorry to hear you may not have enjoyed some of the coffee. The nature of our coffee is that from time to time you may receive some that are not what you might usually drink, and while our coffee experts always try their best to choose ones they think our customers will enjoy, they can't always meet everyone's specific tastes. I can assure you that our coffees are selected for their high quality. We work with and support our smaller producers. rather than larger productions. Our products are of the highest quality and we offer many products that aren't always available elsewhere.
We are sorry if you experienced difficulties cancelling your subscription. When customers do contact us we do occasionally have deals to offer and so, where possible we mention these offers if a customer is thinking of leaving us, requesting to change an element of their subscription or simply asking to pause their account for personal circumstances. We also ask a few questions from the customer so that we see any areas for improvement. Our agents are trained to recognise the very best way to support our customers, whether that be to tweak a subscription payment date, upgrade or downgrade a plan or if a customer is simply asking to pause for a while - we just simply want our customers to enjoy our product and experience a service and plan that works for them.
If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Brilliant coffee & excellent customer service!
I have thoroughly enjoyed the coffee that was sent to me by Coffee52! I've tried many different types of coffee, and they have sent my favourites. Furthermore, the customer service is amazing. I spoke to a gentleman called Steven over the phone and he was a joy to speak to. He supported me with my queries and, when I sadly had to cancel, was very helpful and made it painless.
I would highly encourage you to subscribe if you enjoy coffee and can make the commitment!
April 1, 2026
Unprompted review
Reply from Coffee52
Hi Caleb. Thank you so much for your wonderful feedback for our coffee and our customer service agent, Steven. We are so pleased you enjoyed our coffee.
Thanks Coffee52
Great customer service
Great customer service, I was trying to cancel and it was easy. Although you have to call in , instead of doing it directly on their website but the staff I talked to today was very nice ☺️
March 27, 2026
Unprompted review
Reply from Coffee52
Hi There. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
The coffee isn't very good and it…
The coffee isn't very good and it certainly isn't fresh.
Budget supermarket taste for an excessive price.
February 12, 2026
Unprompted review
Reply from Coffee52
Hi James. Thank you for your review and for taking such a close interest in the freshness of our coffee; it’s something we care deeply about, too.
I completely understand your concern when you see a roasting date that’s a few days old, especially when some speciality coffee companies emphasise very quick turnaround times. I just wanted to reassure you that, in our case, this doesn’t mean the coffee is any less fresh.
When we package our coffee, each bag is nitrogen flushed. This process removes oxygen from inside the bag, which is one of the main factors that causes coffee to lose its freshness over time. Many smaller-batch or hand-packed coffees don’t use this method, meaning there is still oxygen present in the bag, so they’re often shipped as quickly as possible after roasting.
In addition, our bags are fitted with a one-way valve. This allows any gases released naturally by the coffee after roasting to escape, while preventing oxygen from getting back in. Together, these steps help protect the coffee from oxidation and preserve its flavour and aroma from the moment it’s packed to when you open it.
We put a lot of care into ensuring our coffee reaches you in the best possible condition.
Thanks Coffee52
Phone to cancel and be questioned on your choice.
Irrelevant of any small print a company may use at point of sale, you shouldn't have to speak to someone to cancel your order (especially someone who questions your logic on price after you've literally just said "It doesn't taste better than my usual instant").
The attitude/tone of person soon changes when you're no longer interested which is fantastic customer service.
Money machine coffee company who's more interested in keeping you on the cash train than genuinely looking after and respecting their customers. Avoid.
March 24, 2026
Unprompted review
Reply from Coffee52
Hi There. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Great coffee and great customer service…
Great coffee and great customer service Shaun was really helpful thanks
March 24, 2026
Unprompted review
Reply from Coffee52
Hi Sharon. Thanks a lot for your great feedback.
Cheers Coffee52
PHONE TO CANCEL !!!
PHONE TO CANCEL !!!
If I can get the subscription online, I should be able to cancel it online, too! This is literally scamming. Cheaky tricks.
March 23, 2026
Unprompted review
Reply from Coffee52
Hi Aswin. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Let’s talk about the coffee…
Agree about the cancellation nightmare, but let’s talk about the coffee…
A 3/5 is a dark oily roast with none of the tasting notes promised. While the price is on the higher end roasters scale. So why all the big promises? Rather than catch people in a difficult to unsubscribe scenario, why not actually try and produce a product that matches the marketing and price?
Edit: my comment on tasting notes is that the roast seems to have obliterated any of them, leaving a dark ashtray taste. Not what you would expect from a medium roast Brazilian natural process coffee!
March 23, 2026
Unprompted review
Reply from Coffee52
Hi Owen. Thank you for your review. I am unable to see your details here to find your account. Could you please email us via our support desk https://www.beer52.com/helpCentre/home as we would like to investigate what you received in your box, in reference to any missing tasting notes.
Thanks Coffee52
Super easy ordering and very quick…
Super easy ordering and very quick delivery of my coffee. Mark O’Learly gave great customer service making everything smooth and friendly. Would recommend
March 23, 2026
Unprompted review
Reply from Coffee52
Hi Anabel. Thank you for taking the time to leave us such a great review.
Cheers Coffee52
Nightmare company to canel!
Signed up to the introductory offer from moneysupermarket.com- They made no mention of this being a subscription model.
Signed up to get 2 packets of beans for £2.95 postage.
Then saw the price so decided to cancel.
Then the fun starts.
Links to pages with no info, a barrage of " can we tempt you to stay" pages. The help page was unobtainable.
EVENTUALLY I get through to the cancellation page- yet more "how can we get you to stay?" offers and finally a page that says you have to cancel by phone!!!
No doubt to pressure you even more!!
When I phone to cancel I will be very clear in telling this company what I think of their shady methods.
Avoid them like the plague
EDIT
After the long detailed reply where they tell you how easy it is to cancel including a direct link to the help page. This link then tells you THAT YOU HAVE TO PHONE IN ORDER TO CANCEL
March 21, 2026
Unprompted review
Reply from Coffee52
Hi Andy, Thank you for your review. We are sorry that you were unaware of our subscription element. As part of your becoming a member of this exclusive club, the information detailing the subscription element was provided to you at each stage during sign-up. We also sent you our "Welcome to the Club" email immediately after completing your purchase. This email was sent to your registered email address and detailed your next billing date and cost. Additionally, your billing information and renewal date are always accessible at any time through the ‘Manage My Subscription’ section of your online account.
We are sorry if you experienced difficulties cancelling your account with us. We offer a range of ways to contact us, including our help portal. Like all help portals, a series of questions are asked so that we can direct you to the right online flow to assist you. You can pause your account via this portal or by going directly to the section needed via your online account. The portal is there as a guide through our cancellation process and while calling is an option, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Shady practices
Shady practices - signup is easy, but canceling is a headache.
March 20, 2026
Unprompted review
Reply from Coffee52
Hi Bryan. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Coffee52
Impossible to cancel.
Impossible to cancel.
Same experience as all of the _____52 products - easy to sign up, but all but impossible to cancel.
These shady practices are illegal nowadays, following the DMCC Act. If I can sign up online, I must be able to cancel online. You CANNOT force me to cancel by phone, and making me wait on hold for 20mins as part of the process.
Complaints will be made to Citizens Advice and Trading Standards, and I would recommend that anyone else forced to go through this charade does exactly the same.
The coffee is awful as well - even the mass-produced stuff I get from Aldi tastes better!
March 19, 2026
Unprompted review
Reply from Coffee52
Hi James. Thank you for your review. I'm sorry to hear you may not have enjoyed some of the coffee. The nature of our coffee is that from time to time you may receive some that are not what you might usually drink, and while our coffee experts always try their best to choose ones they think our customers will enjoy, they can't always meet everyone's specific tastes. I can assure you that our coffees are selected for their high quality. We work with and support our smaller producers. rather than larger productions. Our products are of the highest quality and we offer many products that aren't always available elsewhere.
We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process.
Our processes align and comply with all current regulations for online subscriptions. We are aware of upcoming changes and as always, we'll ensure to adhere to all that is required. We do ask customers to give us a quick call if they want to cancel, not to make it difficult, but to make sure they haven’t missed anything special included in their first box, what's coming next, or that there isn’t an easier option for them. Often it’s just a matter of timing or frequency, and a quick chat can sort it out. And if it’s still not right for them, we’re always happy to cancel.
If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Coffee52
Current beer subscriber
I'm a current beer subscriber and love it so can't wait to receive my first coffee order!
February 26, 2026
Unprompted review
Reply from Coffee52
Hi Lyndsay. Thank you for your review. Do let us know how you get on with your coffee. Feedback is much appreciated.
Thanks Coffee52
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