Coffee Bean Shop - Coffee Roasters Reviews 

9,493
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the coffee beans, often noting they are roasted to perfection and deliver rich flavor. Many people highlight the outstanding service, including quick and efficient delivery, along with the personal touch of handwritten notes. Reviewers appreciate the fantastic selection and variety of beans, often sourced directly from small farms, making each order exciting. Consumers frequently mention the excellent and thoughtful packaging and design, along with the ease of ordering and reliable subscription services. The overall experience is consistently described as first-class, with many finding the products and service to be exceptional, offering great taste and value.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, freshness, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the coffee as fantastic, fresh, rich,... See more

Service

Customers consistently note positive experiences with service, frequently describing it as excellent,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and quick delivery... See more

Order

Consumers find order to be a positive experience, with many expressing satisfaction and stating they will... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its a disaster! All supermarket or ready-made coffee is disgusting compared to the delicious beans we receive each month from Coffee Bean Shop. My husband has become a real coffee snob and won't touch... See more

Rated 5 out of 5 stars

I've been getting my coffee beans from here for over 10 years and I can't fault either the product or the customer service. The selection of coffees are fantastic and always roasted to perfection and... See more

Rated 5 out of 5 stars

I’ve been buying my coffee exclusively from Lizzie and the crew for a few years now.. There is a really good reason for that. It’s not because they are the cheapest, tbh they aren’t, but... See more

Rated 5 out of 5 stars

“I couldn’t be happier with my order. The coffee is absolutely fantastic—fresh, rich, and full of flavour. What really stood out was how genuinely kind and personal the service was. They made me feel... See more



Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

About Coffee Bean Shop - Coffee Roasters

Written by the company

A Coffee Roastery Like No Other. Family run & proud to be the number 1 rated coffee company in the UK on Trustpilot!

Spilling the beans since 2008. From our family run Artisan Roastery in Kent.

From humble beginnings in Lizzie’s garage at home in Kent, to being awarded the number 1 coffee roaster on Trustpilot in the UK. Lizzie and her family are proud to deliver a superb choice of delicious freshly roasted coffee from this season's finest crops.

For the last 14 years, we continue to pride ourselves on roasting some of the finest coffee available worldwide, we hand roast daily over flame and take great care to make sure all your delicious coffee is as fresh as possible.

You asked and we listened...

All our new bags are now resealable, recyclable, and loveable which carry the theme of joy and delicious coffee at home, at work or on the go. We hope you all agree that now more than ever a bag of Coffee Bean Shop coffee, really has a 'little love in every cup'!


Contact info

5.0

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(9,493)

996 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The most delicious coffee

The most delicious coffee! I don't drink a lot of coffee, and there are almost no places I can risk buying a cup of coffee. This is so good, I don't need to go out and buy an overpriced, bitter cup.

July 16, 2026
Rated 5 out of 5 stars

Amazing service

Amazing service. Incredible coffee. I'm so grateful to gift this to my husband, he was over the moon 🙏💜🌙

June 29, 2026
Rated 5 out of 5 stars

Amazing coffee 🤩

Absolutely amazing coffee, CBS got it shipped next day as stated. Smells amazing when you open the bags, tastes as good as it smells. Love the different tastes, Ethiopian Yirgacheffe and Djimma are out this world.
Keep up the fresh roasting 🙌🏼🙌🏼

July 13, 2026
Rated 5 out of 5 stars

Coffee bean perfection

I’ve ordered from Coffee bean Shop a handful of times, and it’s genuinely been a wonderful experience each time.
We are getting into grinding our own beans and coffee bean shop provide us freshly roasted, high quality beans from around the world. Such a great variety of choice from commonly found beans to more exciting options and nothing has been disappointing so far.
Delivery is fast, the beans are well packaged and the box always smell great.
The Costa Rican Tarrazu is our favourite so far, as is the Hawaiian Kona.
I love the artwork on the bags of coffee. I had a slight issue with one order and Jenni truly went above and beyond to make it right- customer service 10/10.
I’ll be back every time we run out of beans! Thank you coffee bean team :)

July 22, 2026
Unprompted review
Rated 3 out of 5 stars

We were in jamaica in May this year and…

We were in jamaica in May this year and we myself my daughter and my wife and 3 other friends went to the Blue Mountain Craighton Estate and I love the coffee ☕️ we had we got back expecting to get something as wonderful as their coffee and I was somewhat disappointed 😞 the coffee I bought not to be as good.

July 13, 2026
Rated 5 out of 5 stars

Simply the best

I have been a customer of Coffee Bean shop for many many years, probably 20 or so. Over this time they have never let m down and continue to come up with new and interesting coffee sources. It is truly like having a family in deepest Kent with the anticipation of a personalized hand written note in every delivery. Growing older together in caffeine bliss! No superlative would be enough to reign down on this wonderful company who enhance my liquid life on an going monthly basis. Thanks again folks!

July 11, 2026
Rated 5 out of 5 stars

Excellent service

As always The Coffee Bean Shop have provided excellent service, I have been a customer for around 7 years and have never been disappointed with my choice of coffee beans ordered

July 10, 2026

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