Coffee Bean Shop - Coffee Roasters Reviews 

9,508
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,058 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the coffee beans, highlighting their delicious taste, rich flavor, and wide variety. Many appreciate the freshly roasted and carefully sourced beans. Reviewers frequently commend the excellent and personal service, noting friendly interactions and efficient order processing. Fast and efficient delivery is also consistently highlighted, often arriving quickly, complemented by thoughtful packaging and cherished handwritten notes. However, some customers also noted that while the quality justifies the expense, the products can be perceived as more costly than alternatives, and reaching the free delivery threshold sometimes requires adding extra items.

What people talk about most

Product

Clients share positive opinions on product, consistently praising the exceptional quality, freshness, and... See more

Quality

People report positive experiences with quality, consistently praising the freshness and taste of the coffee... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as excellent, superb, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Customers had positive experiences with their orders, often expressing delight with the overall process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had the best service from Coffee Bean Shop. I recently purchased a new espresso machine and wanted to up my coffee bean game. It’s safe to say I have done just that. The packaging is beautifu... See more

Rated 5 out of 5 stars

Its a disaster! All supermarket or ready-made coffee is disgusting compared to the delicious beans we receive each month from Coffee Bean Shop. My husband has become a real coffee snob and won't touch... See more

Rated 5 out of 5 stars

Definitely my go-to coffee beans shop. Been buying from this team from maybe 3 years now and I’ve never been disappointed. The quality of what you buy really is unmatched. Some regular beans and lot... See more

Rated 5 out of 5 stars

I've been getting my coffee beans from here for over 10 years and I can't fault either the product or the customer service. The selection of coffees are fantastic and always roasted to perfection and... See more



Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

About Coffee Bean Shop - Coffee Roasters

Written by the company

A Coffee Roastery Like No Other. Family run & proud to be the number 1 rated coffee company in the UK on Trustpilot!

Spilling the beans since 2008. From our family run Artisan Roastery in Kent.

From humble beginnings in Lizzie’s garage at home in Kent, to being awarded the number 1 coffee roaster on Trustpilot in the UK. Lizzie and her family are proud to deliver a superb choice of delicious freshly roasted coffee from this season's finest crops.

For the last 14 years, we continue to pride ourselves on roasting some of the finest coffee available worldwide, we hand roast daily over flame and take great care to make sure all your delicious coffee is as fresh as possible.

You asked and we listened...

All our new bags are now resealable, recyclable, and loveable which carry the theme of joy and delicious coffee at home, at work or on the go. We hope you all agree that now more than ever a bag of Coffee Bean Shop coffee, really has a 'little love in every cup'!


Contact info

5.0

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(9,508)

1,011 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best Coffee Bean Shop

I have been getting my coffee from the coffee bean shop for a couple of years now. Always outstanding coffees, always delivered promptly, without exception.

An excellent team providing a consistently first class service. Very happy to recommend.

May 8, 2026
Rated 5 out of 5 stars

Great service… Better Coffee

Great service, received day after purchase! The coffee itself… what more can I say other than exquisite! I had the Nepalese single origin, the taste is so fresh, with just a subtle hint of acidity, very clean on the palette, and I’m no expert. If you like good/great coffee, that is just a step or two above premium, then I recommend having a look at the online store and treating yourself to something just a little bit special.

June 18, 2026
Rated 5 out of 5 stars

Always a great range of interesting…

Always a great range of interesting coffee beans available, once ordered they arrive quickly, packaging is lovely and I will continue to order from them. Especially nice as a gift for the coffee lovers in your life.

June 2, 2026
Rated 5 out of 5 stars

Fabulous coffee

Fabulous coffee, great packaging, amazing, personal service, quick delivery and super fresh beans.

A great service all round and definitely 5 stars, it is expensive but worth it. I have tried many coffee subscription brands and this one for me is definitely the best one on all levels

March 21, 2026
Rated 5 out of 5 stars

Quick Service

I like trying new things and thought it would be interesting to try roasting and grinding coffee. A search on the web brought me to the Coffee Bean Shop who offered the best range of products and good prices I could find.

My order of green beans came very quickly along with a sample of some already roasted beans, a useful and informative newspaper and a very nice hand written note. I am very impressed with the service

June 18, 2026
Rated 5 out of 5 stars

Lovely company, lovely coffee

Such a rarity to find a company that genuinely cares about customer experience. I love the personalised notes inside, definitely a USP. Not to mention that the actual product they sell is as great as promised.

June 21, 2026
Rated 5 out of 5 stars

Great coffee from a roaster with a strong sense of responsibility to its community of suppliers and drinkers

I really appreciate how Coffee Bean Shop engages with me as a customer. I have a subscription for a monthly order and I like that I receive a reminder several days ahead of it going out so that I can change it or even skip a month. I also appreciate the personal touch of the hand written letter. I live and work abroad and have my beans sent on to me. I could buy cheaper locally but the quality of Coffee Bean Shop beans and knowing that I can trust their sourcing policies makes the extra cost worth it.

June 20, 2026

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