The customer service and support on Coinexx is easy to access and they have never failed to solve my issues with my accounts. Today and yesterday both service representative were professional, knowled... See more
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Sam Adam was very helpful and provided service that was beyond my expectations. Any time I need help, it has been resolved in a very short time! 5/5 stars was earned not given. I have been a member fo... See more
I had a very good call from one of the workers,His name is Charles Scott,I actually needed help with something and he just so happened to contact me at the right time. He was very professional and pat... See more
Company replied
I had a great experience with Coinexx support today. I was trying to increase the leverage across four live accounts, but the client portal kept returning an error because the accounts had active... See more
Company replied
Company details
Written by the company
Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!
Contact info
P.B. 1257 Bonov-Road, KM, Fomboni, Comoros
- support@coinexx.com
- coinexx.com
You should know
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Chris Paul took care of my concern…
Chris Paul took care of my concern immediately! My deposit went in right away when we spoke. Great service and overall experience. Thank you!
June 29, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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james cook had helped me out…
james cook had helped me out tremendously. he had also explained how the blockchain process works in simple terms that was easy to grasp but added just right amount of detail.
June 29, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Great customer service
Sam Adams from customer service was great! Attentive, timely, and informative. He made receiving my 400% Bonus Match a breeze. 5 stars across the board!
June 24, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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James was very helpful and responsive…
James was very helpful and responsive during our chat. Thank you for answering all of my questions.
June 23, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
I could not login into my MT4 at…
I could not login into my MT4 at allllll. Chris Paul came right on in and solved it for me.
June 23, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Thanks to Sophia B
Thanks to Sophia B. for assisting me with my issue. She was attentive, prompt and kind.
June 22, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
not happy
support always answers pretty quick which is good, i did a withdrawal of 8K one time and it took like 4 business days, they called me and asked me bunch of questions and why i want to withdrawal my money which is weird they don't ask you anything when you deposit, im glad i got my money but i hated the process of it and how long it takes, but im done with coinexx because lately I've blown multiple accounts because of the random spread spikes in price, and huge wicks that happen and you don't see them on tradingview but on coinexx they happen a lot, the ask and bid price lines get crazy big to, especially during swaps, the other day i was in a winning trade, my stoploss was 19 pips away from my entry, there was a spike in spread, even though price was heading in my direction the spread spiked was so large just for 1 second it triggered my stop, then the other day i was in another winning trade and price went far past my take profit but it never got triggered because of the the ask price was far away from it apparently, that's what the support told me, it just seems to me that everything is in their favor and everything against me, my trading has been pretty good but its always something with the broker, like today i entered a trade with the last bit of money that was left in my account, i left it running over swap because price was consolidating around my entry level, i didn't have a stop loss during swap, and the crazy spread spike took me out in a loss again and price moved in my direction after swap, its so frustrating when your stop never gets hit by actual price but the broker takes u out, therefore im done with forex for now and im moving to futures because this wont happen with futures
June 22, 2026
Unprompted review
Reply from Coinexx
Hi John,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
Regarding your withdrawal concerns, certain withdrawal requests may require additional verification as part of our security procedures to help protect client funds and account integrity. While we understand this can sometimes be inconvenient, these checks are standard and may differ from deposit procedures.
With respect to trade execution and pricing, Coinexx operates as a pure ECN broker, with prices streamed directly from liquidity providers. We do not intervene in trade execution or market movements. We also noted that some of the trades referenced occurred during periods of increased market volatility, when spread fluctuations and pricing variations can naturally be across the market.
Differences between broker prices and third-party charting platforms may also arise due to different liquidity sources and price feeds.
We appreciate your feedback and would be happy to review any specific trades you would like us to investigate further. Please feel free to contact our support team with the relevant details.
Kind Regards
Support Team
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Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
coinexx A+++
just had an amazing experience with coinexx and especially their customer service which my expert sophia brooks was amazing thanks to the team i highly recommend sophia was amazing A*
June 21, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Great customer service
Chris Paul had excellent service! Honored the promotion that was presented and helped me manage and make changes to my account to be able to redeem the benefits. Would highly recommend and would definitely work with him again
June 19, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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Sophia Brooks has done an excellent…
Sophia Brooks has done an excellent job! Showed patience and understanding and solved a very complex problem. Very helpful.
June 18, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
The answers to my questions were very…
The answers to my questions were very quick. The directions worked perfectly for me. Sophie Brooks was very knowledgeable and concise.
June 17, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Thought I lost my deposit.
I use cyrpto to fund my account just like so many others. I transferred from my cyrpto exchange to coinexx. coinexx shows the deposit in history but the account showed 0 balance. I thought the deposit was gone. I told Max Jones what happened. Took less then 10 minutes for him to recommend the fix. The account was archived/deleted because of lack of use for a long time. Said, just open up a new account and we will transfer funds into it. It worked. Great customer service. I can reach these people around the clock. Great customer service and support:) Thank Max.
June 11, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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Anna & Stacy fixed my biggest issue I…
Anna & Stacy fixed my biggest issue I was having regarding my withdrawal requests ! I love using coinexx and I really like that I can trade with my MT5 app on my phone which make my trading daily SOOOO much easier and convenient !
June 10, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia Brooks helped out a lot
Sophia Brooks helped out a lot. I couldn’t get into my account and she helped not only get in but also change the password!?!
June 4, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
I spoke with Sophia brooks and Anna and…
I spoke with Sophia brooks and Anna and they helped me super quick! I was able to log in my account in just 15 minutes
June 3, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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