The customer service and support on Coinexx is easy to access and they have never failed to solve my issues with my accounts. Today and yesterday both service representative were professional, knowled... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sam Adam was very helpful and provided service that was beyond my expectations. Any time I need help, it has been resolved in a very short time! 5/5 stars was earned not given. I have been a member fo... See more
I had a very good call from one of the workers,His name is Charles Scott,I actually needed help with something and he just so happened to contact me at the right time. He was very professional and pat... See more
Company replied
I had a great experience with Coinexx support today. I was trying to increase the leverage across four live accounts, but the client portal kept returning an error because the accounts had active... See more
Company replied
Company details
Written by the company
Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!
Contact info
P.B. 1257 Bonov-Road, KM, Fomboni, Comoros
- support@coinexx.com
- coinexx.com
You should know
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sophia was fantastic to work with.
Sophia was fantastic to work with.
Extremely helpful and patient.
June 3, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Advertisement
Chris Paul was a great help
Chris Paul was a great help. Was able to discover the problem and resolve my deposit issue in no time. Thanks again!
May 31, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
been with them since 2018
been with them since 2018. They are number one offshore broker for US citizens.
May 28, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sam and Stacy both helped me in…
Sam and Stacy both helped me in customer service. They were fantastic!! Solved my issues so nicely and efficiently. I highly recommend this broker!
May 27, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
set up my live account
Sophia helped me set up my live account.
Thanks again for quick help
May 26, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Advertisement
anna carter helped me out tremendously…
anna carter helped me out tremendously getting me set up!
May 26, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Great platform and Customer Service…
Great platform and Customer Service Sophia Brooks was super helpful
May 25, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia Brooks did help me very well…
Sophia Brooks did help me very well with my concerns. She help me with creating live account. When I have trouble connecting it to MT5, she help me as well and it was successful. She's very knowledgeable and did provide excellent costumer service. Thank you so much Sophia for your patience in helping me.
-From a beginner trader in USA
May 23, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Stacy was very welcoming and helpful…
Stacy was very welcoming and helpful and a great customer service agent to get me right back in track to trade. Love Coinexx!
May 21, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Advertisement
EXCELLENT SERVICE FROM JAMES COOK!!
EXCELLENT SERVICE FROM JAMES COOK!!! GET MORE LIKE HIM!!!!
May 20, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Anna Carter helped me out
Anna Carter helped me out. She was quick and efficient.
May 20, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Stella was stellar!
I hate having to deal with customer service issues via chat as it’s usually a frustrating cycle of choosing the wrong prompts for my issue with an AI bot. However tonight Stella helped resolve my issue and answer my questions flawlessly! Even making sure to update me during a brief pause in progress. Seriously the best experience I’ve had via chat!
May 19, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
james cook
james cook, was soo patience and kind. all i had to do is follow step by step but he had patience for me. hope yall promote him. thank yall
May 18, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Advertisement
Stella helped me quick and solved my…
Stella helped me quick and solved my issue. also she was nice and caring thru the process..
May 18, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Understood the problem and solved…
Understood the problem and solved immediately
May 18, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Had slight technical difficulties with…
Had slight technical difficulties with depositing my funds. James cook was very patient with me and helped my deposit come through with God speed.
May 14, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Very nice service and support very…
Very nice service and support very fast. I recommend in 100%
May 13, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Advertisement
James was extremely helpful and I…
James was extremely helpful and I appreciate his help,
May 12, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
I had a serious problem with navigating…
I had a serious problem with navigating the trading platform and it was hard to figure out why I was having a problem signing in , then came Anna a very nice CS rep and took care of the problem like it was flicking a light switch ? No problem , in the account in minutes . Thank you Anna dear !
May 10, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Extremely fast response and extremely…
Extremely fast response and extremely fast results
May 10, 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.