CoinsBack Casino Reviews 

680
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 664 reviews, most reviewers were somewhat happy with their experience overall. Customers generally enjoy the variety of games and the engaging user experience, finding the platform easy to navigate. Many also appreciate the unique 'coins back' feature, which adds value to their play. The verification process is often described as straightforward and quick, contributing to a positive initial impression. However, some people were dissatisfied with the redemption process, frequently reporting slow payouts and extended waiting times for their winnings. Many reviewers also experienced significant issues with customer service, describing it as unresponsive or non-existent, with some noting reliance on AI chatbots. This lack of support often complicates the already lengthy withdrawal procedures.

What people talk about most

Product

Users describe positive interactions with the product, particularly praising the innovative CoinsBack... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use, great user... See more

Website

Reviewers highlight ambiguous aspects of the website, with many praising it as a fantastic, legitimate, and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting quick and painless payouts, sometimes... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting that support is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love this casino. The coins back feature feels great. First redemption takes awhile but hopefully my next will be quicker. Slots feel a little tight on the payout end but I’ve cashed out over $1,300 s... See more

Rated 4 out of 5 stars

So far the game play has been above average. Not a large amount of bonus play, but the payouts from bonuses have been better than other platforms. Just started the redemption process so I can't comme... See more

Rated 5 out of 5 stars

Absolutely love CoinsBack Casino!! Fun games, and easy verification! Payout is quick and painless! Best online casino I have played by far!! Thanks CoinsBack Casino for all the fun!!!

Rated 5 out of 5 stars

Highly recommend. This was one of the first sites I've used when I started my online gaming experience just recently. I started winning immediately no matter what game I played. I tend to switch out... See more


Company details

  1. #19 of 24 best companies in Casino
  2. #113 of 121 best companies in Gaming service Provider
  3. #19 of 25 best companies in Online Casino or Bookmaker

Contact info

3.7

Average

TrustScore 3.5 out of 5

680 reviews

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4-star
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Asks customers to review

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3.7

All reviews

(680)

678 reviews in the last 12 months

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Rated 3 out of 5 stars

Could be a five star!!!

The redemption process needs alot of work but they do pay. If they speed up there redemption processing time, maybe work weekends. I don't see a point in having skrillz as a payout option when nothing gets processed on the weekends. I use skrillz so I can get paid in 24hrs even if it is a weekend.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Love the variety of games

Love the variety of games , and i'm not losing all the time. Customer service was able to help me with an issue right away , which made it nice.

July 12, 2026
Rated 4 out of 5 stars

Do not play here

Do not play here, I won on this site and tried to redeem and they kept asking for a code they never sent and now when I try to log in they are asking for a code they don't send. They won't respond to no email and i was talking to the chat box but can't even do that now. It's pretty sad they want people to spend money but they don't want to pay out then fix it where you can't even log in. So just be careful playing here. Update they finally fixed my account and let me redeem so I will change my stars when I receive it, thank you coinsback for fixing everything.

July 17, 2026
Unprompted review
Rated 2 out of 5 stars

On July 12th

On July 12th, I initiated a redemption through Skrill, as it is typically the most expedient method of payment. I was informed that, as my inaugural redemption, the processing time could range from three to five business days, although it should not exceed that duration. I have communicated with customer support multiple times, and they consistently reiterate that my winnings should be processed within the aforementioned timeframe and are currently in the queue.
One customer support agent confirmed that my $600 redemption was awaiting processing. However, after five full business days, no progress has been made. I have subsequently contacted customer support again, but this time, I was assigned a different agent who informed me that my $1011.76 redemption was also in the queue. This is inconsistent with the fact that I have only redeemed $600 at this point. I have repeatedly attempted to contact customer support, but they have ceased responding to my inquiries. Consequently, I am concerned that I may be being defrauded of my funds. While I appreciate the website and games, the inability to redeem my winnings renders them worthless. Therefore, I would advise caution when dealing with this site. If my redemption is eventually processed, I will revise my rating to four or five stars. However, at this time, I do not believe they deserve even two stars.

July 18, 2026
Unprompted review
Rated 3 out of 5 stars

Have to make 100$ to payout

Have to make 100$ to payout. They say 3-5 business days to get the payout. It's. Currently Saturday morning and Im still waiting for my payout I tried redeeming on Wednesday. Weekends don't count so I have to wait until Monday. Very annoying.

July 17, 2026
Unprompted review
Rated 2 out of 5 stars

The redemption process is super super…

The redemption process is super super slow and there is very little feedback from customer service, the live chat feature is AI only. I have yet to see any movement on my redemption after 3 days and already being fully verified

July 14, 2026
Unprompted review

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