ColourTree Reviews 291

The free samples arrived quickly and were very helpful in making a decision on color and material, I will be placing an order soon. Thank you

Nice product but very slow return process, poor communication and turn around time for wrong size

great, i had a shade from them, its so nice and quality is also good and they also gave me additional 5 percent discount amazing.

Bought a sail 2 years ago and they really help reduce the temperature and give shade.

My custom order shade sail was ordered online on a Saturday evening and delivered to my door the following Saturday. I was amazed at the quick production and delivery. The sail's quality was exactly as described and certainly lives up to that. Thank you.

Just made a purchase and wanted to ask a question. No and I mean no one would answer the phone. What about the online "chat" help. No and I mean NO ONE would respond. Will never use them again.

Absolute disgusting company using fake profiles to rank their products. Do not trust any of their reviews!

Quality product. Fast service

We ordered a sun shade sail from Amazon. It came wrapped and packed well, but when we opened it, there was a lot of damage. I called Colourtree, left a message and they got right back to us. Customer service was very helpful and they told us what was needed for warranty and sent us another shade sail.
We would recommend packing the super ring corners folded outside of the sail, wrapped and taped so they don’t damage the sail material. Even though the first one was damaged badly, Colourtree took care of it immediately. I will recommend Colourtree to others

Colourtree got the order wrong the first time (they sent without grommets, but I had ordered grommets). They did deal with the mistake quickly and without trouble, and the final product is exactly what we expected. So, mistakes happen and they corrected it quickly!

Eleanor at Colour Tree followed through our entire ordering process via email. We are delighted with the results. The Super Sail we went with in the grey color was a cutom order (which other manufacturers will not do). It fits perfectly. The quality of the material and hardware are excellent. The price was reasonable.

Responded quickly. Good product.

Horrible customer service, extremely poor quality products, avoid at all costs!

Ordered a sample kit and received it in a few days. Placed my order and it was shipped the next day, great experience and will order again when needed.

My order was delivered promptly and the Sales person was extremely helpful and made sure our Fence shade was exactly as we specified.

Great quality….just got one of two hung…looks great!

I had a few phone calls with customer service and they were excellent and efficient. I got the replacement pool covering in five days. They look beautiful and keep the pool at a reasonable temperature even in 115 degree weather.

Great customer service response

Efficient. Good customer service.

Company stands behind their warranty, no hoops to jump through. Simple process for warranty replacement, new item arrived at no cost quickly.