Combined Insurance (Canada) Reviews 

2,312
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,597 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, highly knowledgeable, and very patient throughout the entire consultation process. Consumers highlight that representatives always take their time to explain insurance options clearly and thoroughly without applying any unwanted sales pressure. People deeply appreciate the personalized attention and the very comfortable environment created during home visits and discussions. However, some customers also noted minor hurdles related to documentation processes or waiting times for policies. A few individuals mentioned that practical steps like signing forms or verifying representative identification could definitely be improved.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their knowledgeable, friendly, and helpful approach... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Service

Reviewers express great satisfaction with the service, highlighting professional and friendly representatives... See more

User experience

Customers report positive experiences with user experience, highlighting knowledgeable staff who explain... See more

Product

Customers consistently note positive experiences with product, highlighting the comprehensive coverage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Keith was excellent. Very understanding and personable. No pressure, took his time and explained everything. Very impressive. Would highly recommend Keith. The BEST associate I’ve dealt with by far ov... See more

Rated 5 out of 5 stars

Debbie Shearer has been friendly, accommodating, with no pressure felt in the presentation of the products available. She made buying insurance, which for me in the past has been stressful, incredibly... See more

Rated 5 out of 5 stars

Matthew Faye was fantastic. Even when my husband gave him the side eye because I asked 41 million questions, Matthew said “nope I’m the same way with all the questions” and he just kept answering the... See more

Company replied

Rated 5 out of 5 stars

Audrey L. Was amazing. She was very thorough, friendly and very professional. She was prepared going through our policies. She was very helpful going through beneficiary forms. It was a pleasure meet... See more


Company details

  1. Insurance Company
  2. Disability Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Agency
  6. Life Insurance Agency

Written by the company

At Combined Insurance Company, we are on a mission to make the world of supplemental insurance easier to understand so you can feel confident you’re well covered. Powered through Chubb, we provide individuals, families, and businesses the supplemental benefits they need to help fill in coverage gaps and take insurance protection further.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,312)

2,090 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and better-than-expected products

Debbie Shearer has been friendly, accommodating, with no pressure felt in the presentation of the products available. She made buying insurance, which for me in the past has been stressful, incredibly painless. Thanks, Debbie and Combined!

July 26, 2026
Rated 5 out of 5 stars

Dave was very professional yes

Dave was very professional. He solved a lot of my problems. Easier to talk to. Easy to understand. He made it a point to make sure that you understood. Too bad all sales reps couldn’t be like this man. Thank you.

July 28, 2026
Rated 5 out of 5 stars

The Critical Illness plan is very robust and all-encompassing

The Critical Illness plan is exceptionally comprehensive. Its optional Subsequent Diagnosis Benefit, which allows clients to receive a second 100% payout if they are diagnosed with another covered critical illness, along with the Return of Premium option that rewards clients who remain claim-free, truly sets it apart. These unique features make it one of the best Critical Illness plans available.

July 28, 2026
Rated 5 out of 5 stars

Highly recommend

Highly recommend! He helped me with both my insurance and my daughter’s insurance, and the entire experience was smooth from start to finish. He was professional, patient, and always quick to respond to any questions. Thank you for the excellent service!

July 18, 2026
Rated 5 out of 5 stars

User-Specific planning

The representative was very knowledgeable and developed a plan according to my specific needs. Very professional and supportive.

July 23, 2026
Rated 5 out of 5 stars

I haven't experienced joining in any…

I haven't experienced joining in any insurance company before, but since learned how this company can help me in the future, I am really admire and give me more confident and have security support in the future.

July 24, 2026

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