Combined Insurance (Canada) Reviews 

2,324
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,600 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for explaining coverage clearly, offering wonderful options, and making the entire purchasing process smooth and easy. Consumers genuinely appreciate the knowledgeable advisors who patiently take extra time to answer questions thoroughly without applying any sales pressure. However, some customers also noted occasional difficulties with signing documents digitally, finding the online setup less user friendly, and experiencing a lack of clear identification from visiting representatives. A few people additionally mentioned feeling unhappy when agents could not immediately resolve certain issues over the phone.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their knowledgeable, friendly, and helpful approach... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Service

Reviewers express great satisfaction with the service, highlighting professional and friendly representatives... See more

User experience

Customers report positive experiences with user experience, highlighting knowledgeable staff who explain... See more

Product

Customers consistently note positive experiences with product, highlighting the comprehensive coverage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Keith was excellent. Very understanding and personable. No pressure, took his time and explained everything. Very impressive. Would highly recommend Keith. The BEST associate I’ve dealt with by far ov... See more

Rated 5 out of 5 stars

Debbie Shearer has been friendly, accommodating, with no pressure felt in the presentation of the products available. She made buying insurance, which for me in the past has been stressful, incredibly... See more

Rated 5 out of 5 stars

Matthew Faye was fantastic. Even when my husband gave him the side eye because I asked 41 million questions, Matthew said “nope I’m the same way with all the questions” and he just kept answering the... See more

Company replied

Rated 5 out of 5 stars

Audrey L. Was amazing. She was very thorough, friendly and very professional. She was prepared going through our policies. She was very helpful going through beneficiary forms. It was a pleasure meet... See more


Company details

  1. Insurance Company
  2. Disability Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Agency
  6. Life Insurance Agency

Written by the company

At Combined Insurance Company, we are on a mission to make the world of supplemental insurance easier to understand so you can feel confident you’re well covered. Powered through Chubb, we provide individuals, families, and businesses the supplemental benefits they need to help fill in coverage gaps and take insurance protection further.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,324)

2,099 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

User-Specific planning

The representative was very knowledgeable and developed a plan according to my specific needs. Very professional and supportive.

July 23, 2026
Rated 5 out of 5 stars

I haven't experienced joining in any…

I haven't experienced joining in any insurance company before, but since learned how this company can help me in the future, I am really admire and give me more confident and have security support in the future.

July 24, 2026
Rated 5 out of 5 stars

I felt heard and respected throughout the process.

I recently had the opportunity to work with Daniel at Combined Insurance, and I couldn’t be happier with the experience.

From our first meeting, he was knowledgeable, patient, and never made me feel pressured. He took the time to explain my options clearly, answered every question thoughtfully, and made sure I understood the coverage before making any decisions.

What stood out most was how genuine and personable he is. Insurance can be a complicated and sometimes overwhelming topic, but he created a comfortable environment where I felt heard and respected throughout the process.

If you’re looking for someone who is trustworthy, and truly cares about helping people find the right coverage for their needs, I would highly recommend him.

Thank you again for all of your time and guidance!

July 20, 2026

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