Combined Insurance (Canada) Reviews 

2,322
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,600 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for explaining coverage clearly, offering wonderful options, and making the entire purchasing process smooth and easy. Consumers genuinely appreciate the knowledgeable advisors who patiently take extra time to answer questions thoroughly without applying any sales pressure. However, some customers also noted occasional difficulties with signing documents digitally, finding the online setup less user friendly, and experiencing a lack of clear identification from visiting representatives. A few people additionally mentioned feeling unhappy when agents could not immediately resolve certain issues over the phone.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their knowledgeable, friendly, and helpful approach... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Service

Reviewers express great satisfaction with the service, highlighting professional and friendly representatives... See more

User experience

Customers report positive experiences with user experience, highlighting knowledgeable staff who explain... See more

Product

Customers consistently note positive experiences with product, highlighting the comprehensive coverage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Keith was excellent. Very understanding and personable. No pressure, took his time and explained everything. Very impressive. Would highly recommend Keith. The BEST associate I’ve dealt with by far ov... See more

Rated 5 out of 5 stars

Debbie Shearer has been friendly, accommodating, with no pressure felt in the presentation of the products available. She made buying insurance, which for me in the past has been stressful, incredibly... See more

Rated 5 out of 5 stars

Matthew Faye was fantastic. Even when my husband gave him the side eye because I asked 41 million questions, Matthew said “nope I’m the same way with all the questions” and he just kept answering the... See more

Company replied

Rated 5 out of 5 stars

Audrey L. Was amazing. She was very thorough, friendly and very professional. She was prepared going through our policies. She was very helpful going through beneficiary forms. It was a pleasure meet... See more


Company details

  1. Insurance Company
  2. Disability Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Agency
  6. Life Insurance Agency

Written by the company

At Combined Insurance Company, we are on a mission to make the world of supplemental insurance easier to understand so you can feel confident you’re well covered. Powered through Chubb, we provide individuals, families, and businesses the supplemental benefits they need to help fill in coverage gaps and take insurance protection further.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,322)

2,099 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Michelle is such a fantastic help when deciding what policy suits you best. And the customizable plans and affordable prices make it ideal for anyone.

July 7, 2026
Rated 5 out of 5 stars

Excellent service!

I recently purchased accident coverage and had an excellent experience throughout the process. My agent took the time to clearly explain the policy, answer all of my questions, and make sure I fully understood my coverage options.

The entire experience was professional, informative, and reassuring. Knowing I have the right protection in place gives me real peace of mind. It’s refreshing to work with someone who genuinely cares about their clients and goes above and beyond to make sure they’re well looked after.

I highly recommend him to anyone looking for accident coverage and a trustworthy insurance professional.

July 7, 2026
Rated 5 out of 5 stars

I'm really satisfied with the services…

I'm really satisfied with the services of this company, specifically Mrs. Naghmeh Karimzadeh who helped me to find the best options for my life insurance. She is excellent, friendly, informative and professional.
Thank you Mrs. Naghmeh Karimzadeh.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Combined representative Chris Disono

I would like to thank Chris Disono, Combined representative, for making the process very smooth and easy. He was friendly, helpful, and honest. He explained the benefits and offers clearly and enthusiastically. He also helped me make sure the plan I have fits well with my budget, which I highly appreciate. I felt like we ended the meeting well informed and reassured that Im making a great decision in protecting my future.

July 1, 2026
Rated 5 out of 5 stars

Professional support during claim process

During the stressful time after my car accident Grayson Etcobanez was very professional and supportive with helping me file my claim. He was clear and courteous in answering any questions or concerns I had about the steps I needed to take through the website and the paper work I needed to fill out. Grayson was organized and easy to work with, setting up conference calls and responding back to my emails throughout this process. Im grateful for his guidance and support.

May 12, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look