Combined Insurance (Canada) Reviews 

2,324
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,600 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for explaining coverage clearly, offering wonderful options, and making the entire purchasing process smooth and easy. Consumers genuinely appreciate the knowledgeable advisors who patiently take extra time to answer questions thoroughly without applying any sales pressure. However, some customers also noted occasional difficulties with signing documents digitally, finding the online setup less user friendly, and experiencing a lack of clear identification from visiting representatives. A few people additionally mentioned feeling unhappy when agents could not immediately resolve certain issues over the phone.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their knowledgeable, friendly, and helpful approach... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Service

Reviewers express great satisfaction with the service, highlighting professional and friendly representatives... See more

User experience

Customers report positive experiences with user experience, highlighting knowledgeable staff who explain... See more

Product

Customers consistently note positive experiences with product, highlighting the comprehensive coverage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Keith was excellent. Very understanding and personable. No pressure, took his time and explained everything. Very impressive. Would highly recommend Keith. The BEST associate I’ve dealt with by far ov... See more

Rated 5 out of 5 stars

Debbie Shearer has been friendly, accommodating, with no pressure felt in the presentation of the products available. She made buying insurance, which for me in the past has been stressful, incredibly... See more

Rated 5 out of 5 stars

Matthew Faye was fantastic. Even when my husband gave him the side eye because I asked 41 million questions, Matthew said “nope I’m the same way with all the questions” and he just kept answering the... See more

Company replied

Rated 5 out of 5 stars

Audrey L. Was amazing. She was very thorough, friendly and very professional. She was prepared going through our policies. She was very helpful going through beneficiary forms. It was a pleasure meet... See more


Company details

  1. Insurance Company
  2. Disability Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Agency
  6. Life Insurance Agency

Written by the company

At Combined Insurance Company, we are on a mission to make the world of supplemental insurance easier to understand so you can feel confident you’re well covered. Powered through Chubb, we provide individuals, families, and businesses the supplemental benefits they need to help fill in coverage gaps and take insurance protection further.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,324)

2,099 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional support during claim process

During the stressful time after my car accident Grayson Etcobanez was very professional and supportive with helping me file my claim. He was clear and courteous in answering any questions or concerns I had about the steps I needed to take through the website and the paper work I needed to fill out. Grayson was organized and easy to work with, setting up conference calls and responding back to my emails throughout this process. Im grateful for his guidance and support.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The customer service support I got from my agent Stephanie was easy to understand and easy to join her knowledge and experience gave me the trust and reliability needed when it comes to insurance of any kind I never thought I would be excited about life insurance

July 1, 2026
Rated 5 out of 5 stars

Representative (Chris Disono) was very…

Representative (Chris Disono) was very helpful, thorough, accommodating, credible and honest. He was also sincere in providing info based on our needs and what we can afford to pay, which for us, is extremely important. Thank you very much, Chris!

July 1, 2026
Rated 5 out of 5 stars

Heart centred leader

Tamara leads with her heart and pure illuminated intentions, she actively listens and I appreciate her approach in gathering information through her curiosity and discernment when going through the offerings of what is best suited for her clients. I appreciate her taking time away from her family on a holiday to come to connect with me in my community.

July 1, 2026
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with this office. A special thank you to the representative who helped me throughout the process. They were honest, patient, professional, and took the time to explain everything clearly. I truly appreciated their guidance and support. It's not easy to find someone who genuinely cares about helping people. I highly recommend this office to anyone looking for reliable and trustworthy insurance service.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Charity was fantastic at explaining our options and how each product would work in the best interest of our family.

June 24, 2026
Rated 5 out of 5 stars

I had an excellent experience with my…

I had an excellent experience with my agent, Abigale, she ensured that I felt welcomed and valued. She was professional and detailed in her delivery and I look forward to working with her again in the future.

June 23, 2026
Rated 5 out of 5 stars

Awesome experience

Awesome experience. Rachel answered all of my questions and made the experience pretty smooth. I am happy with my choices.

July 1, 2026
Rated 5 out of 5 stars

Having the right person explain all the…

Having the right person explain all the options that well befit my situation. Not trying to just make a sell.The experience was relaxing and enjoyable. The person that I talked to was very friendly and informative and did an excellent job. I now have peace of mind knowing that I will be covered for life. Thanks

June 30, 2026
Combined Insurance (Canada) logo

Reply from Combined Insurance (Canada)

Thank you so much for your wonderful feedback! We are delighted to hear that your experience with us was so positive and that you feel confident about your coverage. We appreciate you taking the time to share your thoughts.

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