Australia Post Reviews 

If I had a choice would never use auspost , they say that the last update fixes bugs , paused express and it’s been sitting at Brisbane airport for 3 days , the thing is it’s medication that l need , it should be a private company not run by government they can’t find their own arse in a snow storm

How useless, these people know blueys collectibles will get a lot of traffic on their website when released and the website has gone down. Only useless would not have had the website prepared for this. Unbelievable.

I live in Alkimos WA 6038, and there is currently no Australia Post office within a 10 km radius. Australia Post relies on StarTrack to deliver parcels in this area. However, when delivery is unsuccessful, parcels are taken to a StarTrack depot in Yanchep, approximately 10 km away.
The only option provided is to collect the parcel from this depot, which is located in an industrial area that is difficult to access and not easy to find. Additionally, the collection hours are extremely limited, typically between 5:30 am and 8:30 am, which is not practical for most people.
This situation makes it very difficult for residents in this area to send or collect parcels. The reliance on StarTrack without adequate local Australia Post facilities is not an effective solution.
When I contacted Australia Post to report this issue, I was advised to contact StarTrack directly. I find this concerning, as I paid Australia Post for the service, not StarTrack. From a customer’s perspective, Australia Post should remain responsible for the service provided, regardless of any subcontracting arrangements.
I would also like clarification on responsibility in such cases. If an issue occurs with the parcel, is it handled by Australia Post or StarTrack?
I believe this matter requires review, particularly the lack of accessible postal services in Alkimos 6038 and surrounding areas.

I don't know what's the point of having couriers when they don't even try at all. Why don't parcels just get delivered straight to the collection point since these delivery drivers don't even attempt to deliver them.

I have had 4 missing packages. 2 are lost in transit one didn't match tracking number and the latest the delivery driver took picture of leaving the package in a safe place, the picture of safe place was left near the letterbox on the ground on the footpath. Hence it was stolen. All the above I have lost both packages and money with no compensation

I use my Australia Post app like most people to track my parcels. A few months ago somebody's parcels showed up on my app. I live in Singleton NSW and these deliveries go to Hobart in Tasmania. There is no sender details and no recipient details. I have contacted Aus Post several times asking them to contact who ever they need to to get these parcels removed from my app. All I get back is "contact the sender " I mean WTF I don't have access to that information because if I did I would have already done so. They are absolutely useless in helping me solve this issue. Yes I can delete it off my app but with my husband's bad memory he doesn't know if it is his parcel or not. And secondly why should I have to. I may have to do away with the app as it's driving me mad and Aus Post doesn't want to help!!

Around 8.15 am today a Parcel Post courier delivered a parcel at my daughter's place where I am staying on a visit from the UK. Getting dressed I got to the door pretty quickly. But apparently not quickly enough for this joker who, in the few words he uttered, proceeded to do nothing but complain. (Apparently he got tired of waitin'). No hello. No goodbye. He was so rude it was almost funny. The only thing I can think is that laughing boy just hates his job.

I posted some Easter Cards to my son with some scratchies in and grandchildren small amount of money and over a month later still not received and probably lost or stolen in transit. My son has a locked letterbox The cost of postage has increased for normal mail but not guaranteed sadly . The moral of the story is that you need to pay more for tracking to safeguard your mail

Parcel posted 9th April. Three weeks later still waiting for its arrival when a timeframe of 6-7 days was given.
Very little information forthcoming from Aust Post.
Back to shopping in person for me after this extremely disappointing experience.

Most despicable useless company around

My package containing glass was thrown over our fence which is almost 3m high into an unsafe area, this caused it to become damaged by being run over. Delivery driver was clearly careless and chose to throw the package rather then place it in a safe area.

Spent $100 posting a gift to the USA on the 10th April. Parcel should of arrived between 5-9 days. The tracking shows the parcel left sunshine coast next day for Brisbane and then sat in Brisbane for 14 days. It now shows day 15 it has finally been transferred for a flight. Who knows when it will actually get to its destination. But definitely not within the 9 days and way too late now for the birthday surprise gift I had planned.
How can a company get away with charging for a service that is not provided in the timeframe they quote. Especially when that timeframe is written on their website. Any other company would have fair trading on their case with a please explain.

They went far and beyond my expectations by delivering my package from Queensland to Victoria in 24 hours well done I recommend you to everyone who I know.

Was awaiting a Parcel authorised to leave and the Indian delivery driver in Clyde North knocked on door waited for barely 5 seconds, took a picture then left in a hurry. worst service in Aus.

Thursday 23 April 2026 North Adelaide Post office. Couldn't have received better service in a calm and serene environment with lovely staff who deserve accolades for the work they do and how they conduct themselves! Well done North Adelaide Post Office team. You're simply the best!

They will turn you into a Karen when trying to get answers. Absolute classic today. Was reading my senders inquiry with his headset on then said he can not access the inquiry. I called Patrick a lier & was hung up on. Ombudsman will appreciate your patience. Don’t waste your time, unless you like narcissistic responses with no accountability.

The staff at Newtown Post office (21-25 Enmore Rd, NEWTOWN NSW) are incredibly helpful, knowledgeable, nice and just amazing lovely people . It's a wonderful customer service experience every time I go there to send a package...I've sent just over 300 items in the last year from there and the staff do their very best to give me the best price and advise me on the fastest options re delivery dates. I love them!!

Delivered my medication to the wrong address and then said there is nothing they could do nothing about it. Delivery drivers that literally can’t read the letters and numbers and “support” staff that just try to fob you off. These guys are next level incompetent.

The delivery system is a huge problem. Even after I told the driver over the intercom, just leave it downstairs, he said, "I can't do that." [update: this is even though my instructions to couriers are printed on the label, and even though the label has "AUTHORITY TO LEAVE" from the sender, so BOTH parties have given the same instructions.] I have filed a complaint with Australia Post and they basically just said "oh sorry" and that they will take it up with the manager of the driver. However, the driver still told me his manager said, you can't leave packages at that address, while the complaints system says it is up to the driver.

The worst delivery service in Australia. I received a notification that my parcel would be delivered today, without any time range (as other delivery services provide), which has forced me to stay at home all day, waiting for the parcel. It is now 4pm and I have yet to receive my parcel, which according to them, is scheduled to be delivered 'today'. I urge merchants to avoid AP where possible, and choose other delivery services.