Here's what happened: I moved into a new apartment in southern Vermont last July - great place, almost no cell service! Then I heard about Community Phone, ordered it, plugged it in, and was back in b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I installed my Mom’s Community Phone today and ran into some technical issues and with Mike Es technical expertise, we were able to get the antenna installed and functional.! Mike dis and outst... See more
Company replied
I am new to Community Phone and I noticed my base voicemail light was blinking and my phone was stuck on "Contact your Phone Co. Voicemail Service." When calls came in they just "beeped" when I picked... See more
Company replied
Company details
- #2 of 4 best companies in Telephone Company
Written by the company
At Community Phone, we offer simple, reliable phone service for homes and businesses. Our phone service does not require internet and works during power outages. It’s powered by our home phone base, a device that connects your home phone to cell towers in your area. Simply plug the device into an outlet, plug your phone into the base, and enjoy unlimited local and long-distance calls in the US. We also give you full control over how you use your phone. Transfer your home phone number onto a cell phone, or forward calls from a home phone and get rid of your existing service completely. Have calls ring on multiple phones at the same time, or route calls to different phones based on a custom dial menu. Send voicemail recordings to your inbox—all with helpful, accessible customer support.
Contact info
867 Boylston Street, 5th Floor, #1503, 02116, Boston, United States
- 866-694-3382
- help@communityphone.org
- www.communityphone.org
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
Excellent Customer Service; efficient and responsive to inquiry; answering almost immediately.
May 7, 2026
Reply from Community Phone
Great to hear our team was efficient, responsive and able to assist you quickly.
Regards,
The Community Phone Team
Reply from Community Phone
Great to hear our team made your experience a wonderful one. Thank you for sharing.
Regards,
The Community Phone Team
Customer Service representatives are…
Customer Service representatives are always immediately willing - and able - to help with any question I have ever had!
May 7, 2026
Reply from Community Phone
Great to hear our customer service team has consistently been ready and able to help with any questions you’ve had, thank you for sharing your experience.
Regards,
The Community Phone Team
The company may see good reception for…
The company may see good reception for my area but it did not work for me. I tried all in every room and could not get equipment to work. I was not pleased with their devices.
April 29, 2026
Reply from Community Phone
We’re sorry to hear the service did not work well in your area despite trying different locations throughout your home. We appreciate your feedback regarding the equipment and will continue working to improve the experience we provide.
Regards,
The Community Phone Team
Tired of people I don’t know using my…
Tired of people I don’t know using my cell phone for their needs. They may not know this is going on. The company that sold me this IPhone said it is new. I think that is used and repackaged and sold as new. With a lan line phone I hope I can avoid a situation as mentioned.
March 27, 2026
Reply from Community Phone
Thank you for sharing your experience. We understand your concerns and are glad you chose our home phone service as an alternative that better fits your needs.
Regards,
The Community Phone Team
The phone came in a timely manner…
The phone came in a timely manner through the mail.
The service is not complicated to use.
The service cost is low, (for 3 years).
April 28, 2026
Reply from Community Phone
We’re glad to hear the delivery was timely, the service is easy to use and that you’re happy with the pricing, we appreciate you taking the time to share.
Regards,
The Community Phone Team
Reply from Community Phone
Great to hear the service was quick and worked well for you.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we’re glad to hear you had a good experience with our team.
Regards,
The Community Phone Team
I received the information I…
I received the information I wanted/needed to make my decision.
Please work quickly on providing ALL the caller ID data. Thank you.
May 6, 2026
Reply from Community Phone
Glad you were able to get the information you needed to make your decision. We appreciate your feedback on caller ID data and will look into this further.
Regards,
The Community Phone Team
Jack
Jack, my customer service person was very nice and friendly. I called because of a billing error and I ended up with a new plan. Things went well. I have always appreciated the service from Community Phone. Thanks
May 5, 2026
Reply from Community Phone
Glad to hear the billing issue was resolved and that the plan change worked out well. We appreciate your continued support.
Regards,
The Community Phone Team
Extremely Helpful Thanks Everyone at…
Extremely Helpful Thanks Everyone at Community Phone
May 5, 2026
Reply from Community Phone
We’re glad to hear our team was extremely helpful.
Regards,
The Community Phone Team
Wise Choice
It was a wonderful experience the person that helped me with all of my questions was very nice, very professional and made me happy and comfortable and I had known I had chosen wisely, I hope everything going forward is as a pleasant experience as today has been and the First Gentleman I talked to on my first call to decide if this was the company I should was perfect also, so far so good. Thank you I know I chose wisely.
May 5, 2026
Reply from Community Phone
Glad to hear you had such a great experience and felt confident in your decision. We’re glad our team was helpful, professional and made you feel comfortable throughout. Thank you for sharing.
Regards,
The Community Phone Team
Reply from Community Phone
Great to hear you found the process easy and refreshing. Thank you for sharing your experience.
Regards,
The Community Phone Team
Really fast service
Really fast service, and extremely friendly. So far this has been a great choice for phone service!
April 27, 2026
Reply from Community Phone
Good to hear you’ve had a fast and friendly experience and that our service has been a great fit. Thank you for sharing your experience.
Regards,
The Community Phone Team
Early mistakes required lots of scr…
Early mistakes required lots of scr ambling to get straightened out Still trying to catch up. All staff were attentive to the problems; hopefully it will all end up well inn a couple more days.
April 27, 2026
Reply from Community Phone
Thank you for sharing, we’re sorry to hear about the early challenges. We’re glad our team has been attentive in helping address the issues and are working to get everything fully resolved.
Regards,
The Community Phone Team
Reply from Community Phone
Glad to hear you found our team easy to work with, thank you for sharing.
Regards,
The Community Phone Team
I am grateful for the the help I…
I am grateful for the the help I received from your staff everyone was so helpful and caring
April 23, 2026
Reply from Community Phone
Great to hear our team was helpful and caring. We appreciate you taking the time to share this.
Regards,
The Community Phone Team
Simple to set up
Simple to set up, worked right away. Love the feature of having an allow list…to eliminate any spam calls or scammers from reaching my mom. Customer service was very helpful.
April 23, 2026
Reply from Community Phone
Thank you for sharing, we’re glad to hear setup was simple and everything worked right away. It’s great to know you’ve found the allow list feature helpful in blocking spam and scam calls from reaching your mother.
Regards,
The Community Phone Team
Representative Ajay was awesome and…
Representative Ajay was awesome and very helpful please keep him he is very perfessional
April 29, 2026
Reply from Community Phone
Great to hear you had such a helpful and professional experience with our team. We appreciate you taking the time to share it.
Regards,
The Community Phone Team
Excellent Customer Service
The phone was answered by a friendly real person with a solution to my problem.
April 29, 2026
Reply from Community Phone
Glad to hear you were able to quickly reach a friendly team member who helped resolve your issue, thank you for sharing.
Regards,
The Community Phone Team
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