I am not tech savvy. Some people would say because I have reached a certain age these times are more difficult. I say it is the person communicating. Sammy recognized he should strip our conversation... See more
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Review summary
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What people talk about most
Reviews shaping this summary
beginning 2nd month. so far so good. You guys (and gals) rock!! Especially in exceeding expectationsof an ol' ornery female retired Navy chief -- not officer or NCO either🌻
Company replied
Everything about my experience with Community Phone has been wonderful. I have had five calls to CP in the past two days, and I have never waited longer than 30 seconds to speak with a REAL HUMAN B... See more
Company replied
I am transfering my service to Communit Phone. We are in still in the process. I appreciate the very fast response by the customer care, very efficient in following up with my current provided who... See more
Company replied
Company details
- #2 of 4 best companies in Telephone Company
Written by the company
At Community Phone, we offer simple, reliable phone service for homes and businesses. Our phone service does not require internet and works during power outages. It’s powered by our home phone base, a device that connects your home phone to cell towers in your area. Simply plug the device into an outlet, plug your phone into the base, and enjoy unlimited local and long-distance calls in the US. We also give you full control over how you use your phone. Transfer your home phone number onto a cell phone, or forward calls from a home phone and get rid of your existing service completely. Have calls ring on multiple phones at the same time, or route calls to different phones based on a custom dial menu. Send voicemail recordings to your inbox—all with helpful, accessible customer support.
Contact info
867 Boylston Street, 5th Floor, #1503, 02116, Boston, United States
- 866-694-3382
- help@communityphone.org
- www.communityphone.org
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Community Phone
We're really happy to know you had a great experience with our service. We appreciate you taking the time to share.
Regards,
The Community Phone Team
The price is good, service is great!
The price is very good, paid yearly. I had a problem with my service going out. Community Phone reached out to me and fixed the problem and I have better service and phone volume now.
July 14, 2026
Unprompted review
Reply from Community Phone
Thank you for taking the time to share your feedback. We're glad to hear you're happy with the pricing but we're sorry to hear about the recurring issues with your phone service. We understand how frustrating it is to find out your phone isn't working only after someone tries to call you. We'll have a specialist reach out to you to look into this further and help identify what may be causing the issue.
Regards,
The Community Phone Team
The person who assisted me was kind
The person who assisted me was kind, patience and knowledge.
August 12, 2026
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with a kind, patient and knowledgeable experience. We appreciate you taking the time to share.
Regards,
The Community Phone Team
IT HASE BEEN EASY
August 18, 2026
Reply from Community Phone
We're really happy to know you've found the process easy. We appreciate you taking the time to share.
Regards,
The Community Phone Team
THE GOOD PHONE COMPANY
The response time from your company is outstanding. Tech support is awesome!
August 18, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know you've had such a great experience with our response times and support. We appreciate your kind words.
Regards,
The Community Phone Team
Probably a Scam
The person I talked with was very forthcoming i took notes. But the finance department was a pure mess. I was charged $125 to sign up 8/2, then on was charged $542,the following week. Older people like me please check your account when signing up for this company because if you dont they will clean you out!!!but after talking to someone about my situation I was totally satisfied
August 1, 2026
Unprompted review
Reply from Community Phone
Thank you for taking the time to share your feedback. At a glance, the charges mentioned appear to be for the Community Phone base and an annual service plan. You should have been made aware of both charges and what they were for before they were processed. We'll have our team review the account and look into the details of these charges and the information provided at signup.
Regards,
The Community Phone Team
I already reviewed and gave 5 stars
I already reviewed and gave 5 stars, I keep getting asked for a review because they have been in touch so many times!
August 17, 2026
Reply from Community Phone
Thank you for sharing your feedback and we're sorry for the repeated review requests. We'll be sure to share your feedback about the follow up requests with our team.
Regards,
The Community Phone Team
Everything was so fast and easy. Great customer service.
Great customer service. Employees are very well trained. It was a pleasure to talk to someone I could actually understand. They explained how your system works, what was included in my plan, and I got to keep my same number. Very pleased customer.
August 17, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to clearly explain the service, answer your questions and make the transition easy.
Regards,
The Community Phone Team
Recognizing the concerns were valid
Understanding my concerns and seeking to follow-up to address.
August 17, 2026
Reply from Community Phone
Thank you for sharing, we're really happy to know our team took the time to understand your concerns and follow up with you. We appreciate you taking the time to share your experience.
Regards,
The Community Phone Team
More follow through from Hazem
More follow through from Hazem, all so efficient and helpful. Felt genuinely cared about as a senior on a fixed income with some disability and and a great need for reliable service in light of my having two near death experiences in the past 6 years.
August 17, 2026
Reply from Community Phone
We're happy to know you had a great experience with our team and felt well supported throughout the process. We truly appreciate you taking the time to share.
Regards,
The Community Phone Team
Community Phone Offers Just What We Need.
I’m so grateful to have learned about Community Phone. Now I can keep a land line, plus enjoy so many benefits that my former phone service did not provide. The representative carefully explained the process and is keeping me informed about what to do when phone is delivered: simply plug it in! I intend to tell my friends about Community Phone straightaway! 🤗
August 16, 2026
Reply from Community Phone
We're glad you found us and appreciate you sharing your experience.
Regards,
The Community Phone Team
Easy to get through for help
Easy to get through for help. People are always polite. Sam was great!
August 10, 2026
Reply from Community Phone
We're happy to know our team was easy to reach and provided you with a great experience, thank you for taking the time to share.
Regards,
The Community Phone Team
Overall a Good Experience
The initial contact was great. We were instructed as what steps to take to transfer our landline to Community Phone. When the actual transfer took place it took a inordinate amount of time to actually complete it. We were kept informed and eventually the transfer was completed. Other than that little glitch all went well. Customer service did a superb job of keeping up to date on the status of the transfer.
August 9, 2026
Reply from Community Phone
Thank you for taking the time to share your experience. We're happy to know our team was able to guide you through the transfer process and keep you informed along the way. We appreciate your patience during the delay and your kind words about our team.
Regards,
The Community Phone Team
exceeds customer expectations
beginning 2nd month. so far so good. You guys (and gals) rock!! Especially in exceeding expectationsof an ol' ornery female retired Navy chief -- not officer or NCO either🌻
August 16, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know you're having a great experience and that our team has exceeded your expectations. We truly appreciate your kind words and support.
Regards,
The Community Phone Team
Helped get phone setup and guided me…
Helped get phone setup and guided me through and took care of getting to Keep our number
August 16, 2026
Reply from Community Phone
We're really happy to know our team was able to guide you through the setup process and help you keep your phone number. We appreciate you taking the time to share your experience.
Regards,
The Community Phone Team
I definitely made the right choice
The only thing I'm upset about is the fact that I waited this long to leave AT&T. Im now saving money,the service is great. The setup is very easy even for us senior citizens. It took less that 15 mins.The call waiting ,free nation wide calling and robo spam is a bonus,but I was very pleased I was able to keep my phone number and Community did it all. You have the option to download the app and its very detailed and easily accessible .I like that no internet is needed and it has a backup battery for electricity issues which is a plus for us because we live in a rural area.I had one technical issue( of my own error)I called technical support, they answered promtly no waiting and it was resolved quickly and easily. I too was leary,I did a deep search of other companies and I feel without a doubt I made the right choice. Approx a week later they call to make sure everything is good ,no issues and your happy with the service. If you are searching for a new landline Community is the best choice!!
August 2, 2026
Reply from Community Phone
Thank you for taking the time to share such a detailed review. It's great to hear our support team was able to quickly resolve the technical issue and follow up to make sure everything was going well. We truly appreciate your recommendation and are glad you chose Community Phone.
Regards,
The Community Phone Team
The phone part is a hassle
The phone part is a hassle, not working a lot, the service people have been great trying to help but still no one can call me. I`d also like to do away with the robo call thng.
August 13, 2026
Reply from Community Phone
Thank you for taking the time to share your feedback. We're sorry to hear you've experienced some issues with the phone service but we're glad to know our team has been helpful in working with you. We appreciate your patience and will be sure to share your feedback with our team.
Regards,
The Community Phone Team
very nice & good customer service
August 14, 2026
Reply from Community Phone
Thank you for taking the time to share, we're happy to know you had a great experience with our team.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with a friendly and helpful experience. We appreciate you taking the time to share.
Regards,
The Community Phone Team
The only thing that I do not like is…
The only thing that I do not like is getting my phone transferred to my original number. Stating there is a problem.
August 8, 2026
Reply from Community Phone
Thank you for taking the time to share your feedback. We're sorry to hear you've experienced an issue with transferring your original phone number. We appreciate your patience and will be sure to share your feedback with our team.
Regards,
The Community Phone Team
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