Computer Orbit Ltd Reviews 314

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and fast delivery of their products. Customers consistently praise the amazing prices and deals, often finding components cheaper than other retailers. The ordering process is described as easy and well-managed, with many appreciating the quick dispatch and well-packaged items that arrive in perfect condition. Reviewers also commend the responsive staff who provide helpful and specific information, making the overall experience very positive. However, some people were dissatisfied with delivery experiences, citing issues with couriers providing incorrect information, delayed dispatches, or parcels arriving damaged. A few other people also felt that the company's handling of faulty product returns and associated charges was unacceptable, especially when products were tested as instructed.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the fantastic quality and excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the rapid and free delivery... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting great prices and value for... See more

Order

Customers consistently note positive experiences with order, praising the smooth online process, efficient... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the amazing, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a monitor at a decent price which arrived promptly. Unfortunately after plugging it in I realised it was defective as there were coloured lines all across the screen. Returned it to Orbi... See more

Rated 5 out of 5 stars

Found this site when looking to build my first custom PC. Amazing prices, along with deals on a couple components I was after! Ordered my motherboard, PSU from here and arrived quickly! Customer supp... See more

Rated 5 out of 5 stars

Reliable and fast service. I bought air cooling from Thermalright with a screen from them. I don't remember the exact model name, but the product was shipped the next day, even though I bought it at n... See more

Rated 5 out of 5 stars

I thought something was missing from my order and contacted Computer Orbit. They were very helpful and said they would send out a replacement immediately. After checking again I found the small item i... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Computer Hardware Manufacturer
  5. Computer Repair Service
  6. Computer Service

Written by the company

Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Helpful Support

Very helpful support team. I was curious if some new keycaps I ordered would fit on the keyboard I wanted and they answered very quickly and were very friendly.

July 22, 2024
Unprompted review
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Rated 5 out of 5 stars

fantastic customer support

fantastic customer support, i needed screws for my second hand case and they managed to source them and provide excellent support throughout the process

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Computer orbit experience

Very nice guys. Very large inventory. And extremely helpful. Have fixed my gaming pc in the past and helped me troubleshoot issues without charge aswell. 100% recommend.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fast, responsive and friendly customer service

Ordered a new graphics card from this website. The dispatch was very quick and was set to arrive at my place about 2 business days later. Unfortunately, the courier (Parcelforce, not Computer Orbit) dropped off my package at a post office drop off point but left no card to say which exact one it was left at.

I contacted Computer Orbit to see if they could chase them up and they responded very quickly with precise details about which PO I could collect my package - so excellent customer service there :). The graphics card is fully operational and is exactly what I expected - definitely recommend for buying PC parts from.

June 18, 2024
Unprompted review
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Rated 5 out of 5 stars

INCREDIBLE SERVICE

Amazing website, shipped came before it was supposed to be here and they even included a pack of haribos AMAZING will definitely be buying from again

June 10, 2024
Unprompted review
Rated 4 out of 5 stars

key switches

I bought some cheap key switches a yellow Gatreon milky switch and a Gatreon smoothie switch waiting till it comes but a pleasant transaction

June 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Best customer service of any company I have dealt with in the past 10 years. Period.

I ordered a keyboard chassis from Computer Orbit, and the shipping was really quick - within 24 hours, despite not paying any extra for shipping! Arrived in great condition, but I was having some issues with some of the keys not quite working.

I contacted support over email, and they replied quickly, and got straight to work with troubleshooting. Another member of the team picked up the enquiry and wrote some instructions (even drew a diagram!) That helped me to take the keyboard apart, spot the issue and have it fixed within 20 minutes.

Ollie and Jack, you're both legends!

TL:DR, This company is an excellent all round.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Better than a replacement!

Jumped straight onto Live Chat with a broken component, under manufacturer warranty.

Computer Orbit support knew exactly what I was talking about straight away and shared their experience with fixing the product - instead of just wasting time on returning and posting.

Final result: my component is operational; no time wasted in shipping; all chats saved for future support calls; I get to use my product straight away!

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Really great customer service

Really great customer service - had a couple of minor issues with a product that they responed to really quickly and were super helpful and polite. Item was also well priced and came next day - cheers :)

April 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Incredible shipping

Even though I missed the cut off for next day delivery + I paid for the cheapest delivery option of 2 working days, my graphics card came in LESS THAN 24 HOURS! Incredibly grateful for the amazing service.

April 24, 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Put a hefty order in but forgot to make it next day delivery messaged in the morning about changing it and by the afternoon it was sorted! Excellent would definitely recommend and use again ☺️

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Service was great

Service was great, I messed up my order emailed them and it was fixed next day before it shipped. Items arrived as expected too.

March 25, 2024
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