Concept Global Reviews 

489
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the sling bags, for their high quality, stylish design, and practical features like perfect sizing for essentials and security elements. Many people appreciate the soft leather, premium feel, and the bags' ability to keep valuables secure, making them ideal for travel and everyday use. The customer service is frequently highlighted as outstanding, with numerous reviewers commending the team for being responsive, helpful, polite, and effectively resolving issues such as wrong orders or exchanges. However, some customers also noted issues with delivery times, with products sometimes taking longer than expected or being shipped from China, contrary to initial beliefs. A few other people also felt that the security features, such as cut-resistant straps, did not meet their expectations, and some experienced problems with order accuracy, receiving incorrect items or not getting their full 'buy one get one free' deals initially.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality, thoughtful design,... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the materials and... See more

Customer service

Users describe positive interactions with customer service, frequently praising the exceptional, outstanding,... See more

Order

Clients share ambiguous opinions on order, with some experiencing issues such as receiving only one item from... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising quick delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally ordered two things and one of them seem to have arrived not up to their standard and sent me a new one at no charge. “I never thought I'd be someone who carried a sling bag, but now I... See more

Company replied

Rated 5 out of 5 stars

Great looking, high quality Travel Sling bag 2.0. Love all the safety features! But I really need to mention their OUTSTANDING customer service. Any questions were responded to so quick I could barely... See more

Company replied

Rated 5 out of 5 stars

I purchased the 2.0 travel sling in mini and regular while on sale in preparation for a trip to Rome due to high rates of theft. I changed my mind regarding color and size of one of the items and Conc... See more

Company replied

Rated 5 out of 5 stars

I purchased the beige and black leather sling bags myself, and I couldn't be happier with them. They are the perfect size—big enough to hold my wallet, phone, sunglasses, lipstick, mints, and even my... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

489 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(489)

284 reviews in the last 12 months

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Rated 1 out of 5 stars

They do not honour their 60 day returns. They simply ignore emails.

I bought 2 bags from them, both standard size. They are too small so I replied to them asking how I can return them under their 60 day returns policy. They never reply, even after repeated emails to them. What a scam.

January 17, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

One of our specialists has already reached out to you via email. It’s possible the message may have landed in your spam or junk folder, so we kindly recommend checking there as well.

We’re here and ready to help — as soon as you reply to that email, we’ll assist you right away.

Thank you for your patience, and we look forward to resolving this for you.

Rated 5 out of 5 stars

2.0 is the only way to go!!

Really love the 2.0 travel bag. Comfortable, secure, peace of mind. Will be using on all my world travels. The clip lock is great. The wire in the strap is unnoticeable and makes it cut resistant. Way less likely to get stolen. The scan protection is great. The hidden back side zip pocket is great. Love the zip clip option for extra safety. Arrived sooner than expected. Would buy again for sure. Thank you!!

March 15, 2026
Unprompted review
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Reply from Concept Global

Love this — thank you so much for sharing! 🙌
So glad you’re enjoying the comfort, security, and peace of mind the 2.0 brings. That’s exactly what we aimed for.
Appreciate your support and excited to be part of your travels! 🌍✈️

Rated 1 out of 5 stars

Conceptglobal.Co website fake ??

I haven't been able to safely get on the conceptglobal.co sure because Norton keeps saying the website may be a fake e-store. Both via Android and Windows Chrome. How do others get to their site and have not encountered issues with their CC info being misused ?

April 18, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Please rest assured that conceptglobal.co is our official website and is secure. All payments are processed through encrypted and trusted payment providers, and we have many customers worldwide who order without any issues.

Security tools like Norton can sometimes flag websites as a precaution, even when they are safe.

If you have any questions or need reassurance before ordering, feel free to reach out — we’re always here to help.

https://conceptglobal.co/pages/contact

Rated 5 out of 5 stars

The bag is so useful and I’m glad i…

The bag is so useful and I’m glad i bought from concept global. I been searching to find the best bag for me for holiday and I saw on instagram then i look for bag and found one then order straight away. When I got it and I start put on then look at mirror. I feel more safe now. Now I’m look forward for my holiday in summer.

April 17, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

It’s great to know it’s already become your go-to, and we’re excited for you to take it along on your summer travels!

If you ever need anything or have questions along the way, we’re always here to help.

Rated 5 out of 5 stars

Great bag and great service!

Great bag and great service!
High quality bag. I do prefer the 1.0 over the 2.0 which is why I contacted them about switching my 2.0 for the 1.0 and they were very fast in replying and helping me!

10/10 would recommend.

April 17, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

We’re really glad to hear you love the bag and had a smooth experience with our support team. It means a lot that you reached out and we could help you get the version that suits you best.

Appreciate the recommendation!

Rated 5 out of 5 stars

My always companion

I have had mine for about two weeks and I use it all the time. I’m heading to New York City next week and I’m so happy I will have it on my trip. I feel so much better not having my credit cards, cash, and phone in my pocket/s. Now I will not be worrying about them falling out and losing them.

April 13, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Wishing you an amazing trip, and thank you again for your support! 🙌

Rated 1 out of 5 stars

Long shipping and directly from China

Long shipping and products come straight from China. Asking very high prices and advertising it as better quality, when in reality it is not!!

April 8, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you for your feedback—we’re really sorry to hear about your experience.

We wanted to make sure to check your order in our system and properly help you, which is why we reached out earlier. Unfortunately, we didn’t receive a response within the timeframe.

We’d still be more than happy to look into this for you. If you can reach out with your order details, we’ll review everything and assist you directly.

Rated 5 out of 5 stars

Cross body bags

I bought 2 cross body bags for traveling. I gave one to my nephew and kept one for myself. I used mine on a recent trip to St Marteen. It was perfect for holding everything I needed. My passport,wallet,phone and cash all fit nicely. All of that would never have fit in my swimsuit pockets. The order was delivered faster than I expected.
I highly recommend this product.

March 16, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much for your review! 😊

We’re glad to hear the bag was perfect for your trip and fit all your essentials comfortably. Also great to know it arrived faster than expected!

We really appreciate your recommendation 💛

Rated 5 out of 5 stars

Pleased with sling bag and fast delivery!

Great company with great customer service. Seamless purchase. My order arrived in lightning speed. Being in Hawaii I was shocked to have received my sling bags so quickly. Received a thank you letter from the founder as well which was a nice touch. This company radiates good vibes.”

April 6, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

We’re really glad everything—from the sling bag to the quick delivery—felt just right. And happy the little note from the founder added that extra touch. Thanks for sharing this with us, it truly means a lot 💛

Rated 5 out of 5 stars

I love the sling bag, and the customer service!

I love the sling bag! It is high-quality and everything as described. I mistakenly ordered the smaller bag. When I contacted customer service, Justine was absolutely amazing with the customer service she provided. Her response was in minutes of my original email, and it was almost like chatting with her. She made it so seamless and easy. I recommend the product, and if you need it, the customer experience was fabulous!

April 2, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

So happy to hear this—thank you for sharing your experience! 🙌

We’re glad you’re loving the sling bag and that it met your expectations in both quality and design. And we’ll definitely pass your kind words along to Justine—she’ll be thrilled to hear this! 💛

Mistakes happen, but we’re always here to make things as smooth and easy as possible. Thanks again for your trust and recommendation—it truly means a lot to us!

Rated 5 out of 5 stars

I enjoy the sling bag while doing my…

I enjoy the sling bag while doing my cruises, hold everything I need, cellphone, wallet, passport and money, I am a lefty and I have no issues with the bag, sits under my right arm and easy access to everything

March 17, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Love hearing this—thank you so much! 🙌

Wishing you many more smooth and enjoyable trips ahead! ✈️🌊

Rated 5 out of 5 stars

This is one of my favorite bags

This is one of my favorite bags. I use this when I travel with my family and on daily commutes/rides on my motorcycle. The RFID is legit. So much so, my push to start car can't recognize the key when it is in the bag. Lightweight and comfortable. A great quality product.

March 18, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much for this review! 🤍

We love hearing how you’re using your bag both for everyday rides and family travels—that’s exactly what it’s designed for. And it’s great to know the RFID protection is doing its job that well 🙌

Rated 5 out of 5 stars

I took advantage of the BOGO deal

I took advantage of the BOGO deal. The bags arrived about 2.5 weeks after. I am a lefty and normally wear a sling bag in the front with the pocket openings pointing up. Unfortunately, the sling bags were right-sided and if I were to use it as it would normally, the bag will be on its side or it will have to go on my back.

I emailed customer service and they responded promptly. They were very gracious about solving my concern and gave me a refund. They suggested sharing the sling bags to someone who might want it, so I gave it to my wife who had been using it regularly. She loves the bag as it answers her needs when at work. They are large enough to fit her essentials.

I wish that I could have one for myself as well, but I am overwhelmed by the customer service response, which is why I’m giving them five stars.

March 20, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much for taking the time to share this — we truly appreciate it!

We completely understand how the right-sided design didn’t work for your preference, especially as a lefty, and we’re really glad we were able to help resolve things quickly for you.

It also means a lot to hear that your wife is enjoying the bag and finding it useful for her daily needs — that’s exactly what we hope for!

Your kind words about our customer service truly mean a lot to our team. Feedback like yours keeps us motivated to keep improving.

If we ever release a more lefty-friendly version in the future, we’d love to have you try it!

Thanks again for your support.

Rated 5 out of 5 stars

Great Sling Bag

This bag is slightly bigger than the previous bags and it's great to carry everything you need.

March 19, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much for your feedback! 😊
We’re glad you’re enjoying the extra space—it really makes a difference when carrying your essentials.

Appreciate your support!

Rated 3 out of 5 stars

Was Disappointed, Now Appeased.

Update: I am updating to 3 stars as I just rec'd the products on the 21st and they seem ok. Will need to travel and use them to check out their durability. The reason for 3 stars is the fact that I was not provided an estimated arrival date when I ordered and did not realize they were made overseas and would require an extensive delivery time.

I ordered 2 sling bags on March 10th. Paid with PayPal. Have not heard anything on when I might expect arrival of the products. I called day before yesterday, and they said they would put a tracker on it and I would have all the info. within 48 hours, have heard nothing from that effort. Sent an email to customer service yesterday and they responded fairly quickly. They said they couldn't find the order even after I sent the info from the PayPal invoice. They then said they would turn this over to someone to look into it further. I asked today when I might expect some type of response as to their investigation or a ship date? No response as of this time. If I don't hear from them soon, I will ask PayPal to recover my money. Dissappointed so far.

March 19, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you for your update—we truly appreciate you taking the time to share your experience.

We’re glad to see that your order has now been successfully delivered via USPS and that we were able to assist in locating it. We hope you’re enjoying your sling bags, and we’d love to hear your thoughts once you’ve had a chance to try them out.

We understand how frustrating it must have been not having clear tracking information initially, and we sincerely apologize for the inconvenience caused.

If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help.

Rated 2 out of 5 stars

I ordered a travel bag as a present for…

I ordered a travel bag as a present for a friend. It took 3 weeks to arrive. I have asked for their help to find my package. They replied but nothing of an information came to me. After I received the bag, it was a huge disappointment. It's nothing like the advertised product. It's a low quality flee market product at best. I asked for my money back which I have got so that's why I gave 2 stars instead of 1. Do not buy it!

March 14, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

We’re really sorry to hear about your experience, and we truly appreciate you sharing your feedback.

We did reach out to gather a few details so we could properly look into this, check your order, and assist you further, but we haven’t heard back yet. We’d still love the opportunity to review your case.

Please feel free to reach out to us anytime—we’re here to help.

Rated 5 out of 5 stars

Great company

Great company! Customer service is top notch!! Can't wait to use my bag!!!

March 4, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

We're so happy to hear you had a great experience with our team. We hope you love using your bag — enjoy every adventure with it!

Rated 5 out of 5 stars

Hello everyone

Hello everyone, I would like to share my experience of purchasing two crossbody bags from this wonderful company. Unfortunately, for personal reasons, I had to cancel the purchase. However, I was truly impressed with how this company handled everything. The customer service was impeccable. The team responded to all of my questions very quickly and processed my refund just as fast — without any unnecessary questions or complications. I am very grateful to them and highly recommend this company. You’re doing a fantastic job — please keep up the great work! Thank you so much!”

March 3, 2026
Unprompted review
Concept Global logo

Reply from Concept Global

Thank you so much for sharing your experience with us. We truly appreciate your kind words.

While we're sorry the purchase didn't work out this time, we're really glad to hear that our team was able to assist you quickly and make the process smooth for you. Providing helpful and responsive support is very important to us.

Your recommendation means a lot, and we’re grateful for your trust. If you ever decide to shop with us again in the future, we would be more than happy to assist you.

Wishing you all the best, and thank you again for your support. 😊

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