I bought a pair of pants but despite measuring up they did not fit. Even though returned clean with the hygiene strip intact they refuse to refund or exchange. Now they don't even answer my emails. I... See more
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See what reviewers are saying
Bought these for my daughter and I was really hopeful they were the answer to my drying the period pants in winter (or English summer ) conundrum. However when they arrived one of the two types I... See more
I have urge incontinence. When I leaked the confitex pad continued to feel wet for a long time. Sometimes the confitex pad was not sufficient and my jeans got a bit wet. I usually use a dispo... See more
I had been hoping to find a UK supplier of washable incontinence underwear so I didn't have to keep importing from the US. Unfortunately although the lace is beautiful, the gusset is about three time... See more
Company details
Information provided by various external sources
Confitex set out to create a range of highly functional, beautifully designed washable incontinence underwear which offer a real alternative to disposable incontinence products. After three years of extensive – and exhaustive – research, development and trials, we have devised a product that meets the original brief: to be fashionable, highly functional and make people feel good.
Contact info
Confitex, CM14 4JE, Brentwood, United Kingdom
- 0800 055 6770
- info@confitex.co.uk
- confitex.co.uk
I trialled the boys leg black lace …
I trialled the boys leg black lace moderate absorbency as I was heading back to the gym after 4 years absence since giving birth to my son. Not very keen on lace as it usually irritates my skin however found the material comfortable and the fit was great. Was also concerned the I would be bulging with the padding, however had nothing to worry about as it was actually discreet. Have put them through the wash a couple of times now and they are fine. Putting through an order for 2 more as this beats buying panty liners!!
September 24, 2017
Unprompted review
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Beautiful designs and they really work.
September 18, 2017
Unprompted review
Very easy to order
Very easy to order. Look forward to receiving and trying.
As a wheelchair user with incontinence problems when I sneeze and cough I look forward to trying these so I don't have to buy pads anymore.
September 18, 2017
Unprompted review
I have only just ordered but I was …
I have only just ordered but I was unsure about size so rang the company, young lady who answered was extremely friendly and helpful. I would say if unsure ring the company, good service.
September 7, 2017
Unprompted review
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Very good service
I have ordered the underwear for my mom, so I cannot assess the quality. However, the delivery was speedy, the package was very good and I like that every item was packaged in a very nice box. I hope, my mother will like the good, I have bought for her. If so, I will have to re-order some more as for her as for my dad.
August 5, 2017
Unprompted review
Excellent service from the sales team
Excellent service from the sales team. I hope the product proves as good.
July 18, 2017
Unprompted review
Reply from Confitex
Fantastic! Very pleased that you are happy with the underwear, that's great to hear! Thank you for your lovely review!
Reply from Confitex
Fantastic, that's great to hear! Very pleased that you are happy with the service you received. Thank you for your lovely review.
Ordering on phone good now waiting for …
Ordering on phone good now waiting for products.
June 9, 2017
Unprompted review
Reply from Confitex
Great, thank you for your order, we hope you are very happy with your purchase! Thank you for your review!
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One of the most helpful sales person …
One of the most helpful sales person I've ever spoken to. Caring , understanding, new all about the products and wanted to make sure you had the correct product for your needs . I couldn't recommend them enough .
June 8, 2017
Unprompted review
Reply from Confitex
Fantastic, that's great to hear! Very pleased that you are happy with the service you received. Thank you for your lovely review.
Returned item
Returned item. Did not fit as expected. Had to ring company for returns label. They expect every has printer
May 21, 2017
Unprompted review
Reply from Confitex
I'm very sorry to hear that the fitting was not right for you, as discussed on the phone with you, we do have different styles in the range that might be a better fit. Our team are more than happy to help with finding you a suitable style/fit.
We completely understand that not everybody has access to a printer so we give the option to call us on our free phone number to let us know so that we can send you your returns label, free of charge, and return via your local post office, free of charge. If this is not possible, you also have the option to take it to your local post office and print your label at a customer service point.
Please feel free to contact our team if you wish to discuss further style option, we are always happy to help. Thank you for your review!
Excellent product good service review …Happy customer
Excellent product good service review page obviously not functioning properly if that is sorted everything excellent.
May 19, 2017
Unprompted review
Reply from Confitex
Fantastic! so pleased that you are happy with your product. Sorry to hear about the problems you experienced with our review page, we will look into and resolve any problems asap! Thank you for your lovely review.
Reply from Confitex
That's great to hear! Very pleased that you are happy with your purchase! Thank you for the review
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Reply from Confitex
Brilliant! Very pleased to hear that you are happy with your purchase! Thank you for your review
Look very bulky so am returning them.
May 11, 2017
Unprompted review
Reply from Confitex
I'm very sorry to hear that you are not happy with the particular product you chose, after speaking with you today regarding this issue and discussing options, we are happy to be exchanging them for a different style/absorbency level, which I'm confident you will be much happier with. Thank you.
Website unclear as to how to get …
Website unclear as to how to get started.
Has to telephone seller - excellent and courteous person helped me out!
May 9, 2017
Unprompted review
Reply from Confitex
Thank you for your review, I'm sorry to hear that you had some problems to begin with on the website , we are always glad to receive feed back that can help us to improve our service. I'm very pleased that a member of our team was able to help you!
Only tried it once and seems very …
Only tried it once and seems very comfortable
April 28, 2017
Unprompted review
Reply from Confitex
That's brilliant, very pleased to hear this, thank you for your review!
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Brief encounter
The lacey material of the pants is delicate but strong and are light and easy to wear. They wash well and dry easily. I am happy with the product so far.
April 26, 2017
Unprompted review
Reply from Confitex
That's great! Thank you for your review, Glad to know that you are happy with your purchase!
Special Offer
Special Offer in Balance (the Diabetic Society magazine) made the offer of 5 pairs of knickers very good value. At time of writing, 5 months after purchase - wearing well and living up to promise of ability to wash repeatedly
April 22, 2017
Unprompted review
Reply from Confitex
Brilliant, very pleased to hear that you are happy with the underwear! thank you for your lovely review!
I am 89 but found site easy to …
I am 89 but found site easy to use,thanks
April 8, 2017
Unprompted review
Reply from Confitex
That's great to hear, thank you for your review!
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