Connecto Transfers Reviews 

14,513
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,520 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the drivers. Many appreciate the clear communication and the ease of the booking process, often noting drivers were punctual, helpful with luggage, and provided comfortable, clean vehicles. People frequently mention drivers offering local tips and ensuring a smooth journey. However, some people were dissatisfied with the delivery service, experiencing significant issues with drivers not arriving or being considerably late. This led to stressful situations, including customers being stranded or at risk of missing flights, despite prior bookings and confirmations.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the professionalism,... See more

Staff

Users describe positive interactions with staff, consistently praising drivers for being friendly, helpful,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Booking process

Customers had ambiguous experiences with the booking process, with many reviewers finding it easy and... See more

Location

Consumers find location to be ambiguous, with some reporting positive experiences regarding destination... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy booking, easy communication with driver before he came. Def recommend the Cancelation fee, since if you dont do it and cancel you dont get any money back. Support when we called got immediately o... See more

Rated 5 out of 5 stars

Overall good service, vehicle was clean and spacious, driver was polite and English speaker. Flight was delayed and even immigration check also took some time, hence took longer time than expected... See more

Company replied

Rated 5 out of 5 stars

Excellent service. We booked a return transfer from Marseille airport to the cruise terminal and both journeys were faultless. Drivers communicated via what's app to confirm where they would meet us.... See more

Rated 5 out of 5 stars

The driver communicated well and was prompt with pick up even though our flight was late and passport control was ridiculously long. Driver was very friendly and gave us great tips and recommendations... See more

Company replied


Company details

  1. Transportation Service

Written by the company

Connecto is a private door-to-door transfer and taxi service specializing in airport and city transfers. We are your friendly, reliable, professional chauffers all over Europe. Try our fast & easy online booking and travel in safety, comfort and style.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

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4.6

All reviews

(14,513)

5,154 reviews in the last 12 months

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Rated 5 out of 5 stars

Convenient and simple process

Convenient and simple process. Driver was very friendly and helpful :)

July 13, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi McKenna,

We're so pleased you found our process convenient and simple, and that our driver was friendly and helpful. Thank you for your kind words!

Kind regards,
Ivana

Rated 5 out of 5 stars

Very easy to book

Very easy to book, driver was on time, professional, and the vehicle was very clean.

July 10, 2026
Connecto Transfers logo

Reply from Connecto Transfers

Hi Terrance,

We're so pleased to hear that booking was easy and that our driver was on time and professional. We also appreciate your kind words about the clean vehicle!

Kind regards,
Ivana

Rated 5 out of 5 stars

Our driver was excellent and so nice

Our driver was excellent and so nice

July 16, 2026
Connecto Transfers logo

Reply from Connecto Transfers

Hi Charlotte,

We're so happy to hear that your experience with our driver was excellent and pleasant. Thank you for your wonderful feedback; we truly appreciate it!

Kind regards,
Ivana

Rated 5 out of 5 stars

Very nice driver

Very nice driver. Issues with our address which he patiently resolved by talking to airbnb host.

July 16, 2026
Connecto Transfers logo

Reply from Connecto Transfers

Hi Sophie,

We're so glad to hear that the driver was very nice and patiently resolved the address issues by communicating with your Airbnb host. We appreciate your positive feedback!

Kind regards,
Ivana

Rated 1 out of 5 stars

unacceptable service

Absolutely unacceptable service. Avoid this company at all costs.

I paid in advance for an airport transfer, and the driver never showed up. I was left stranded at the airport for over an hour, desperately trying to locate a driver who simply did not exist.

I repeatedly contacted the company and sent multiple emails with timestamps, photos, and detailed evidence proving that no driver arrived at the agreed meeting point. Despite this, they have failed to provide any evidence whatsoever that a driver was actually there.

Instead of helping a customer who had already paid, they ignored my evidence, delayed their responses, and have refused to process my refund.

Because of their complete failure to provide the service, I suffered unnecessary stress after a long international flight and had to arrange and pay for alternative transportation myself.

In my experience, this felt indistinguishable from being scammed. I paid for a service that was never provided, and the company has still not refunded my money.

I strongly recommend that nobody books airport transfers through this company. If something goes wrong, do not expect assistance, accountability, or customer service. Save yourself the stress and book with a reputable provider instead.

July 12, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi,

I’m truly sorry to hear about your experience and that you were left waiting at the airport without the transfer you had booked. Please contact me directly at ivana.perak@connecto-transfers.com with your booking details so I can review the case thoroughly and see how we can assist you.

Kind regards,
Ivana

Rated 5 out of 5 stars

Everything went well

Everything went well, the trip was fast, the driver drove well, so calm. The driver spoke German very well.

July 16, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Nicolas,

We're delighted to hear that your trip was fast and smooth, and that our driver provided such a calm and pleasant experience. It's wonderful to know they spoke German so well!

Kind regards,
Ivana

Rated 5 out of 5 stars

Domonik

Domonik, Thank you for a great ride, professional driver!!!!

July 16, 2026
Connecto Transfers logo

Reply from Connecto Transfers

Hi Peter,

We're so pleased you had a great ride and found our driver to be professional! Thank you for your kind feedback.

Kind regards,
Ivana

Rated 5 out of 5 stars

friendly

at time, friendly, perfect!

July 16, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Andy,

Thank you for your wonderful feedback! We're so pleased to hear that your experience with us was friendly and perfect. We truly appreciate your kind words.

Kind regards,
Ivana

Rated 1 out of 5 stars

Terrible

Terrible.

Failed to collect us at the allocated agreed time from our villa in Cannes back to Nice airport. They let us know they wouldn’t be collecting our group of 8 five mins before the 1pm time they were due! This left us scrambling to find taxis from our villa to Nice airport in order to get our flight! Really quite abysmal I’ve never experienced anything like it previously as a frequent traveller!

So very poor.

July 13, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Marcia,

I’m truly sorry that your group was informed only minutes before the scheduled pickup that the transfer could not be provided. Please contact me directly at ivana.perak@connecto-transfers.com with your booking details so I can review what happened and assist you further.

Kind regards,
Ivana

Rated 5 out of 5 stars

Easy to arrange and arrived on time to…

Easy to arrange and arrived on time to collect us from the airport and dropped us off straight outside the hotel, great service, very professional, I would use again+++

July 12, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Garry,

We're so pleased to hear your transfer was easy to arrange and that our service was professional and on time. We appreciate your kind words and look forward to serving you again!

Kind regards,
Ivana

Rated 5 out of 5 stars

Very pleasant driver

Very pleasant driver. Good communication. On time

July 16, 2026
Connecto Transfers logo

Reply from Connecto Transfers

Hi Allison,

We're so happy you had a pleasant experience with our driver! Thank you for your positive feedback regarding the good communication and punctuality; we appreciate it.

Kind regards,
Ivana

Rated 5 out of 5 stars

Great service

On time - friendly - helpful. Had to change pick-up as BA cancelled our outbound flight, and Connecto changed everything very quickly.

July 5, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Alan,

We're so glad to hear we could assist you quickly with your flight change. We appreciate your kind words about our team!

Kind regards,
Ivana

Rated 4 out of 5 stars

Booking process was easy

Booking process was easy. No need for OTP for use of credit card. Driver arrived on time. He's also helpful in carrying my luggage. His driving skills were very good. I just hope that they would communicate the details (driver's name and vehicle's plate number) much earlier, with no need to call the driver.

July 16, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Czar,

We're so pleased to hear about your positive experience with the booking process and your driver's excellent service. We appreciate your valuable feedback regarding the earlier communication of driver details and will certainly take it into consideration for future improvements.

Kind regards,
Ivana

Rated 5 out of 5 stars

Excellent

Excellent . Friendly drivers . Safe .

July 10, 2026
Connecto Transfers logo

Reply from Connecto Transfers

Hi Annette,

We're so happy to hear you had such a positive experience with our friendly drivers and felt safe. Thank you for your kind words!

Kind regards,
Ivana

Rated 1 out of 5 stars

the worst service I have ever experienced

This was the worst service I have ever received. I booked the transfer for Spain to travel from the airport to our accommodation 2 weeks in advance. I paid and everything was confirmed. Then 5 hours before our transfer was due and just as we boarded the plane I received an email cancelling the transfer. This left 2 toddlers aged 2 and 3 and 2 babies, aged 6 months and 4 months without appropriate car seats to travel in. It was terrible. I am disgusted. I phoned customer service who said they couldn’t do anything and not even dispatch an alternative means of transport. I want some sort of compensation and made a complaint via email but no one ever got back to me. Do not use unless you want to be let down!

July 10, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Holly,

I’m truly sorry that your confirmed transfer was cancelled at such short notice, especially while travelling with very young children and relying on the appropriate car seats.
Please contact me directly at ivana.perak@connecto-transfers.com with your booking details so I can review the complaint personally and look into what happened.

Kind regards,
Ivana

Rated 3 out of 5 stars

I never received the driver contact and…

I never received the driver contact and he only arrived 5-10m after the scheduled hour.
That said the vehicle was good and the ride was smooth.

July 11, 2026
Connecto Transfers logo

Reply from Connecto Transfers

Hi Claudio,

I’m sorry that the driver’s contact details did not reach you and that the pickup was slightly delayed.
I’m glad to hear that the vehicle was comfortable and that the rest of the journey went smoothly.

Kind regards,
Ivana

Rated 4 out of 5 stars

It was very easy to book.

It was very easy to book.
The drivers are frendly and drive save.

July 5, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi,

We're happy to hear that booking was easy and that our drivers were friendly and drove safely. We appreciate your positive feedback!

Kind regards,
Ivana

Rated 5 out of 5 stars

Prompt pick up with smooth journey

Prompt pick up with smooth journey . Friendly driver .

July 13, 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Caroline,

We're so glad you had a smooth journey and appreciated the friendly driver. Thank you for sharing your positive experience with us, we appreciate it.

Kind regards,
Ivana

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