Faultless from beginning to end. Quote online, Simon booked everything with Royal Mail. Collection arrived on the agreed date. Day after, Simon received the package and sent funds over. All I had to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great, friendly service from Simon at Console Therapy. Filled out the online contact form on Sunday afternoon, had a response the same day with all the information I needed. Agreed to go ahead with th... See more
Excellent company, Simon was prompt and helpful in his response. He quoted the best price for our son’s broken PS4 and was true to his word in terms of payment which he made as soon as he received and... See more
My XBox One was broken and I wanted to sell it. Out of all the places I looked at, Console Therapy offered the highest price. I contacted them one evening and Simon responded that evening. A brief ema... See more
Company details
Written by the company
We buy faulty game consoles! Do you have a faulty PlayStation 5 or Xbox Series console? We will pay cash for your faulty device and collect for FREE from your home address.
Contact info
PO BOX 596 , EN6 9JH, Potters Bar , United Kingdom
- info@consoletherapy.co.uk
- consoletherapy.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faultless from beginning to end
Faultless from beginning to end.
Quote online, Simon booked everything with Royal Mail. Collection arrived on the agreed date. Day after, Simon received the package and sent funds over. All I had to do was pack the console secure and safe.
Excellent communication
Excellent communication, paid same day as the console was received. Great price
Thanks!
Best service I’ve ever received!
Would have to go down as the best service I’ve ever received anywhere.
My sons Xbox series x wouldn’t power on, and I came across this website. I made an email enquiry and within minutes Simon had replied, and from then on, he was superb! Great communication and answered every question and put me at ease.
He booked me in for it to be picked up by Royal Mail, free of charge to me.
When it wasn’t delivered to him the next day, as Royal Mail should have, he emailed and offered to pay me the money for the console! I declined and said I wanted him to look it over first. I thought that was a superb gesture.
It was then delivered to him at 6:55pm and at 7:10pm I had the money in my PayPal, and an email from Simon thanking me!
Genuinely amazing service and I’d really say why would you use anywhere else!
Excellent service
Excellent service, kept in contact all through the process, money sent to my PayPal almost immediately, will definitely use console therapy in the future, would give more than 5 stars if I could, thank you :)
Thank you Simon,
Thank you Simon,immediate payment for a faulty laptop had it collected at his own expense.A nice easy transaction and informed every step of the way.
Highly trustworthy and i would recomend to all.
Excellent service!!!!
Excellent service!!!!
Quick turnaround
Great communication throughout
What more could you want
Highly recommended
Fantastic service!
Fantastic service!! Took my broken PS5. Simon is very friendly, patient and responds to emails fast, he arranged collection and payment was very fast too. I will recommend to all friends and family, thanks again Simon :)
Excellent service!
Very happy with the excellent service provided by ConsoleTherapy! They took my dead PS5 which was unfortunately not worth fixing for most. Simon responded to emails very quickly and he was very patient regarding circumstances which made arranging courier collection difficult for me. Payment was very fast - as soon as the package was received, as promised. Thank you! I will definitely be recommending / using again in future if needed.
Great experience 😊
Great service, Simon was friendly and communicated well, he purchased my broken laptop and made the sale easy and efficient. I would definitely recommend!
Great Service
Excellent service. Was kept up to date by Simon and he was quick to respond to my queries. Would recommend.
Fast Simple Service
Simon is very helpful, prompt quick response to emails and quick service, received payment within 24 hours. Would definitely use this company again in the future.
Brilliant and fast service. Would highly recommend
Fast and brilliant service
Fantastic service easy to use and quick…
Fantastic service easy to use and quick collection and payment would definitely recommend thanks very much
Slick transaction & prompt payments
Asked for a price for my sons faulty XBox one, their price was competitive so I went with them plus they paid the postage and drop off point was local to me. Slick and easy to post and received pull, promised payment as soon as they received the product, definitely will recommend and use again.
Simon was very helpful over email
Simon was very helpful over email, he explained the steps of what i needed to do in detail and once the console was received by him the payment was made swiftly.
Thank you :0)
Great communication through email
Great communication through email, easy quick service , helpful staff
Great service, can't go wrong
Great service, quick and responsive. Even replied on Sundays. Website was easy to navigate through and quite intuitive. If you've got an old/broken console that's taking up space and want to get rid, these guys are the place to go.
Great service, highly recommended if you’ve got a non working console and want to get some money for it.
Great service. Good communication, price was agreed over email and UPS collected from my house. The agreed price was paid the day the console arrived.
Excellent service and collection fully recommended this service
Excellent service and good feedback from start to finish also good collection as I live down south fully recommended this service
Very reliable and helpful
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








