Console Therapy Reviews 

54
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Faultless from beginning to end. Quote online, Simon booked everything with Royal Mail. Collection arrived on the agreed date. Day after, Simon received the package and sent funds over. All I had to... See more

Rated 5 out of 5 stars

Great, friendly service from Simon at Console Therapy. Filled out the online contact form on Sunday afternoon, had a response the same day with all the information I needed. Agreed to go ahead with th... See more

Rated 5 out of 5 stars

Excellent company, Simon was prompt and helpful in his response. He quoted the best price for our son’s broken PS4 and was true to his word in terms of payment which he made as soon as he received and... See more

Rated 5 out of 5 stars

My XBox One was broken and I wanted to sell it. Out of all the places I looked at, Console Therapy offered the highest price. I contacted them one evening and Simon responded that evening. A brief ema... See more

Company details

  1. Computer Repair Service

Written by the company

We buy faulty game consoles! Do you have a faulty PlayStation 5 or Xbox Series console? We will pay cash for your faulty device and collect for FREE from your home address.


Contact info

4.8

Excellent

TrustScore 5 out of 5

54 reviews

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4.8

All reviews

(54)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Faultless from beginning to end

Faultless from beginning to end.
Quote online, Simon booked everything with Royal Mail. Collection arrived on the agreed date. Day after, Simon received the package and sent funds over. All I had to do was pack the console secure and safe.

August 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Best service I’ve ever received!

Would have to go down as the best service I’ve ever received anywhere.

My sons Xbox series x wouldn’t power on, and I came across this website. I made an email enquiry and within minutes Simon had replied, and from then on, he was superb! Great communication and answered every question and put me at ease.

He booked me in for it to be picked up by Royal Mail, free of charge to me.

When it wasn’t delivered to him the next day, as Royal Mail should have, he emailed and offered to pay me the money for the console! I declined and said I wanted him to look it over first. I thought that was a superb gesture.

It was then delivered to him at 6:55pm and at 7:10pm I had the money in my PayPal, and an email from Simon thanking me!

Genuinely amazing service and I’d really say why would you use anywhere else!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, kept in contact all through the process, money sent to my PayPal almost immediately, will definitely use console therapy in the future, would give more than 5 stars if I could, thank you :)

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Simon,

Thank you Simon,immediate payment for a faulty laptop had it collected at his own expense.A nice easy transaction and informed every step of the way.
Highly trustworthy and i would recomend to all.

November 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic service!

Fantastic service!! Took my broken PS5. Simon is very friendly, patient and responds to emails fast, he arranged collection and payment was very fast too. I will recommend to all friends and family, thanks again Simon :)

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Very happy with the excellent service provided by ConsoleTherapy! They took my dead PS5 which was unfortunately not worth fixing for most. Simon responded to emails very quickly and he was very patient regarding circumstances which made arranging courier collection difficult for me. Payment was very fast - as soon as the package was received, as promised. Thank you! I will definitely be recommending / using again in future if needed.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience 😊

Great service, Simon was friendly and communicated well, he purchased my broken laptop and made the sale easy and efficient. I would definitely recommend!

November 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Fast Simple Service

Simon is very helpful, prompt quick response to emails and quick service, received payment within 24 hours. Would definitely use this company again in the future.

November 29, 2022
Unprompted review
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Rated 5 out of 5 stars

Slick transaction & prompt payments

Asked for a price for my sons faulty XBox one, their price was competitive so I went with them plus they paid the postage and drop off point was local to me. Slick and easy to post and received pull, promised payment as soon as they received the product, definitely will recommend and use again.

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Great service, can't go wrong

Great service, quick and responsive. Even replied on Sundays. Website was easy to navigate through and quite intuitive. If you've got an old/broken console that's taking up space and want to get rid, these guys are the place to go.

May 10, 2022
Unprompted review
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