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COOK Reviews 50,261

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 13,549 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and delicious taste of the products, often noting the wide variety of meals available, including options for different dietary needs. Many appreciate the convenience of these ready meals, finding them a great alternative to home cooking without compromising on flavor or nutritional value. The staff in stores are frequently highlighted for being friendly, helpful, and knowledgeable, making the shopping experience pleasant. Delivery service is also commended for its efficiency and the helpfulness of the drivers, ensuring orders arrive on time and in good condition. However, some customers also noted occasional issues with certain meals, such as a lamb biryani being dry and tasteless, or a shepherd's pie having a semolina-like coating and being dry. There were also mentions of some dishes containing too much sauce and not enough meat, and a few instances of finding unexpected items in meals or experiencing slow service in-store.

What people talk about most

Product

Consumers find product quality and taste to be positive, with many praising the deliciousness and variety of... See more

Quality

Customers consistently note positive experiences with quality, often praising the great flavors and the... See more

Staff

Clients share positive opinions on staff, with many reviewers consistently praising their friendliness,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the efficiency and punctuality... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and brilliant service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a regular customer for a few years now. Good quality ready meals. Reliable and efficient delivery service. Website is easy to use. The meals are more expensive than your bog standard superma... See more

Rated 5 out of 5 stars

The meals are varied and really tasty. I wouldn't hesitate to use these meals if entertaining. They are better than I could make. The delivery driver is really nice and went a long way out of his wa... See more

Rated 5 out of 5 stars

I love Cook products! Always clean plates. The business ethics helping people get back on their feet is a model that other companies should consider. When I had a minor problem it was dealt with... See more

Rated 5 out of 5 stars

I discovered my local Cook store on an investigative wander about after my recent home move. Delighted to find such a store close to home and with a wonderful array of tasty menu options, traditional... See more


Company details

  1. Food Products Supplier
  2. Food Producer
  3. Frozen Dessert Supplier
  4. Frozen Food Manufacturer
  5. Frozen Food Store

About COOK

Written by the company

Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.

How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK

About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.

Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.

Written by the company


Contact info

Promotion box for COOK

Award-winning frozen meals & puddings

Delivered straight to your door

4.8

Excellent

TrustScore 5 out of 5

50K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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Rated 1 out of 5 stars

Just had a £12 classic fish pie it was…

Just had a £12 classic fish pie it was awful there was 4 small pieces of fish and 5 prawns.totally underwhelming will not be buying again

June 13, 2026
Unprompted review
COOK logo

Reply from COOK

Hello Anthony,  So sorry to hear you were disappointed with your COOK food.  We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed.  We would really like to get a little bit more information from you please and make it up to you.  Please email us at tpfeedback@cookfood.net.  Best wishes, Julia – COOK

Rated 3 out of 5 stars

Nothing special

Average taste, average prtion size and not enough meat and the sides are megre, photo shows a litany of wings and we where given 4, duck was a minimal but and 3 piddly bits of salmon. For the price you pay its not worth it.

June 12, 2026
Unprompted review
COOK logo

Reply from COOK

Hello Alistair,  So sorry to hear you were disappointed with your COOK food.  We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed.  We would really like to get a little bit more information from you please and make it up to you.  Please email us at tpfeedback@cookfood.net.  Best wishes, Julia – COOK

Rated 4 out of 5 stars

Always love cook food

Always love cook food - but portions need to go back to proper size - currently more sauce than meat - but always great flavours and quality

April 10, 2026
COOK logo

Reply from COOK

Hello Heather,  So sorry to hear you were disappointed with your COOK food recently.  We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed.  This really doesn't sound right at all as the recipes have not changed and we have not changed any of our ingredients or the way we make our food in our kitchens.  We absolutely refuse to cut corners despite rising cost as quality is so important to us.   We would really like to get a little bit more information from you please and make it up to you.  Please email us at tpfeedback@cookfood.net.  Best wishes, Julia – COOK

Rated 5 out of 5 stars

Cook makes great food

For one month I have had Cook food every night. In Guernsey.
The menu is vast.
The good quality, range and tastes are great.
Cannot be faulted.
Highly recommended

June 12, 2026
Unprompted review
Rated 4 out of 5 stars

We love our Cook deliveries which…

We love our Cook deliveries which normally go extremely well. Today, however, the desserts were a little crushed.

December 7, 2025
COOK logo

Reply from COOK

Hello Ruth, We're so sorry to hear about the issue with your COOK order. We'd really like to get some further information from you regarding this and also make it up to you, so please email us at tpfeedback@cookfood.net. Best wishes, Julia - COOK

Rated 1 out of 5 stars

Vegan chocolate torte

Good morning,

@tpfeedback at cookfood.net.

There is nothing I need. I did not raise this because I want anything in return but that I intensely dislike being gas lit and told I am a liar.

Travelled from Waltham Forest as I had spent 24 hours searching for a vegan chocolate torte. I was pointed to Cook shop in Clapham.

On entering the store I spoke to the lady to Dave myself searching through the display cabinets and asked for the vegan chocolate torte.

The lady gave me two options and I said the torte. Bought it. Left the store and sat in the coffee shop opposite where my wife said is it vegan. I said yes because that is what I asked for.

But on checking is contains whole pasteurised egg.

The lady serving flatly denied I ever asked for a vegan chocolate torte. I know what I asked for and hate being gas lit.

June 12, 2026
Unprompted review
COOK logo

Reply from COOK

Hello Tariq, Thank you for your review. We're very sorry to hear about the issue with your purchase from COOK Clapham. Unfortunately we do not offer a vegan friendly chocolate cake, and we're so sorry for any confusion caused. We'd really like to make it up to you, so please email us at tpfeedback@cookfood.net. Best wishes, Julia - COOK

Rated 5 out of 5 stars

I have been asked by my elderly parents…

I have been asked by my elderly parents to write a review after they visited your st neots store on tuesday evening just gone. They were served by angela and from the minute they walked in she had come up to them and asked if they needed help. Angela went round the store and picked out all the bits they needed , my mum cant stand for too long so this was a big help. She then offered my mum a chair to sit on as mum was struggling a bit and then offered to help them to the car with their shopping. My dad was ok to carry it but this was a very kind gesture.
I also visited your store today, thursday evening, and was served by a very nice young man and was offered a taster, which was very tasty. We will all certainly be visiting your store in st neots again

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

Wow , looked so yummy

Wow , Steak and kidney pie for one looks fabulous, until you taste it .
Was looking forward to a “ rich ale sauce with steak and kidney “ . A few pieces of meat with some small pieces of what I assume was kidney, a few soggy carrots in a watery liquid and a pastry that could break your teeth .
I looked at Ingredients and was absolutely baffled. Keep it simple, basic and tasty. Will revert to cooking my own . Very disappointing!

June 9, 2026
Unprompted review
COOK logo

Reply from COOK

Hello Liz,  So sorry to hear you were disappointed with your COOK food.  We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed.  We would really like to get a little bit more information from you please and make it up to you.  Please email us at tpfeedback@cookfood.net.  Best wishes, Julia – COOK

Rated 1 out of 5 stars

Steak and red wine pie for 2 has rock…

Steak and red wine pie for 2 has rock hard pastry over a mixture of carrots and a few pieces of over cooked meat. Expensive at £11.75p. Not worth it.

June 8, 2026
Unprompted review
COOK logo

Reply from COOK

Hello Caroline,  So sorry to hear you were disappointed with your COOK food.  We pride ourselves on the quality of our food and we are always unhappy to hear when a meal has not been enjoyed.  We would really like to get a little bit more information from you please and make it up to you.  Please email us at tpfeedback@cookfood.net.  Best wishes, Julia – COOK

Rated 5 out of 5 stars

Gourmet Vegetarian Wellington

My husband and I treated ourselves to a celebratory meal based on your Butternut Squash, Leek & Beetroot Wellington last night.
We loved the colourful layers of well chosen vegetables, the perfect pastry and the great flavouring.
It was superb so I’m happy to see it’s not just for Christmas.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing food - perfect, healthy meals for kids

We have been customers for years now and love the food! Our favourites are the lasagne and cottage pie. My 3 year old is obsessed with the children's spaghetti and meatballs, she gets so excited for it and often has 2 portions (great to know she's getting 2 of her 5-a-day in there!).

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have only gone and broken my leg

I have only gone and broken my leg! How to manage the weeks meals on crutches (my husband and I take turns to shop and cook each week and it's my week) without making my husband's week a nightmare? And then I thought of Cook! I bought 5 family meals for the price of 4. They are all top faves and now all he needs to do is put the oven on and maybe make a salad. He wouldn't have minded cooking, but hey, we work better as a team. I know it will be delicious. I know there will be plenty. And with the recent price rises in everything, it didn't come to much more than my shopping would have. Brilliant. Thank you. And YIPPEEE!!!

June 7, 2026
Unprompted review

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