Cookwarestore Reviews 

163
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I’ve made several orders - however, a box of items arrived damaged & missing items. I am still trying to get a refund for the missing items and reimbursed for the fees charge to deliver the missing... See more

Rated 1 out of 5 stars

Tried to order a `Japanese kitchen knife the website is not fit to use tried to put in my uk postcode which it refused to accept and would not let me contact them with my e mail very clunky setup to o... See more

Rated 5 out of 5 stars

Ordered a kettle from them (Total cost under £135 - which means no import duty payable), delivery took 3 days so nice and quick and I'm very pleased with the kettle. There was a warning at the checko... See more

Rated 5 out of 5 stars

Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... See more


Contact info

3.0

Average

TrustScore 3 out of 5

163 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(163)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company were excellent throughout…

The company were excellent throughout this transaction. However, I found the crystal glasses rather thick for our taste - this couldn't be seen from the illustration but they will be given as a gift or raffle prize to somebody else. Would not stop me from buying from Cookstore in the future and wish the company well.

March 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great service easy to order

Great service easy to order. Absolutely love the cutlery it really feels great in your hand and the weight is perfect. It has definitely got the WOW factor when you lay the table.

Thank you
I love it

March 22, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent company.

Excellent company. Minor problem with price, which was handled quickly, professionally and very politely. Things can go wrong, that’s life, it’s how they are handled that counts. This was exceptional.

February 20, 2020
Unprompted review
Rated 5 out of 5 stars

Good value and reasonably fast delivery.

I needed to replace my Schott Zwiesel glasses and I had broken half of them. Cookewarestore offered the best price for six glasses, a reasonable delivery time scale and, if I spent £50, free delivery. I added a rather nice apron (on special offer) to my basket and clicked buy. The glasses and apron have arrived and are exactly what I wanted.
I have one small criticism, too much plastic in the packaging. The outer cardboard box was much larger than the contents and the space was filled with air cushion plastic pillows. A smaller box would have done the trick with less plastic. It would be great if you used paper instead of plastic - shredded cardboard from old boxes?

February 19, 2020
Unprompted review
Rated 5 out of 5 stars

Expresso Cups

Bought the Expresso cups which I love, quick delivery time and nice rustic stone look.

Defiantly recommend

February 6, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The first bread bin I ordered was out of stock. I was refunded within a few days and my new order was fulfilled even quicker. Would definitely purchase from here again.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

User friendly

Easy interface , super fast shipment.
Easy to track the process as well as shipment. What else you need more from an online retailer.

November 17, 2019
Unprompted review
Rated 2 out of 5 stars

Beware this is not a picture of this article

Pictures of the article don't necessarily represent the item being being sold. I had to return this item as it was the wrong product. A second item with the same picture was correctly depicted.

October 14, 2019
Unprompted review
Cookwarestore logo

Reply from Cookwarestore

Dear ZB,

Thank you for your review.

First of all, we are very sorry to hear that the product image did not reflect what the item looked like and apologise for any inconvenience that this may have caused. I can see that you contacted our customer service team to notify us of the error. It seems that the error was located and fixed by our content team and I can see that a new order was placed for you immediately after you raised your complaint.

We hope that you are happy with the new items being sent to you and once again apologise for any confusion caused. Should you still have any questions, please do not hesitate to contact our customer service team at customerservice@etrias.co.uk.

Kind regards,
Etrias Customer Service

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