If you’re thinking about gambling on Coolbet, whatever you do — don’t touch the casino. It’s 100% rigged. I’ve bought a ton of bonuses and none of them ever paid anything decent. The whole thing is de... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Sadly they are getting more and more like Unibet. Lost their instant withdrawals, fees on withdrawal with payoro. None goodwill bonuses, no rakeback. For å loyal customer being active here... See more
Company replied
Coolbet withhold all funds, deposited and bonus amounts until 6x original deposit aamount has been wagered at minimum 1.5 odds. So if you win a bet at under 1.5 odds with your own deposited money,... See more
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Used to Be a decent Palace to do sportbetting . I dont understad The hype reviews, must Be fake or paid. A Moreless scamming like most lf The gamblibg site - especially nowadays (#2025). Neve... See more
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Company details
Written by the company
Coolbet - Play with confidence. Bet with the best. At Coolbet, transparency is the foundation of everything we do. We’re committed to offering fair play, the best odds in the industry, and world-class customer service that’s always ready to help. Whether you're into sports betting, casino games, or poker, our platform is built for players who value honesty, great value, and a seamless experience.
Contact info
Estonia
- coolbet.com
2.3
Poor
332 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Very good experience
Very good experience! Fast payots, easy depo, nice RTP :)
December 6, 2024
Unprompted review
Reply from Coolbet
Thank you for your feedback!
Steer Away
Steer Away!
If you want to lose money, join Coolbet. They don´t even try to hide it. Bad players with bad hands constantly get runner runner to beat the better hand, like nowhere else. And of course, the same tired lie that the algorithm is completely random. No, it´s not. It´s fraud.
And don´t even get me started on the Casino.
It´s even worse. Designed for you to lose your money.
December 8, 2024
Unprompted review
Reply from Coolbet
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our platform has left you feeling frustrated. Ensuring fairness and transparency in all aspects of our site is something we take very seriously.
Our poker and casino games operate using certified random number generators (RNGs), which are regularly tested and audited by independent third-party organizations to ensure fairness and randomness. We understand that luck can sometimes feel unfair, especially in situations where outcomes don’t go as hoped, but we assure you that all results are unbiased.
We regret that you feel this way about your experience, and we would be happy to review any specific concerns you have. If you’d like, please contact our support team so we can address any doubts or provide further clarification about the fairness of our games.
Your feedback is invaluable as we strive to improve our services and ensure a better experience for all players.
Best regards,
Coolbet Team
Real review
I strongly advise that everyone should read this review about Coolbet, regardless if you just bets for fun or bets serous with bigger amounts. Let’s begin with stating that Polar Limited who runs the sportsbook coolbet.com is the biggest and only fraudulent betting site that I have come by so far, and I have used more than 10 different sportsbook. No other betting company has ever confiscated all my winnings (around $8000) and even worse than that, and worst of all also confiscated major parts of my deposits (about 75% of my deposits confiscated by Polar Limited). They had the guts to only return about 25% of my deposits which was my last deposit that I made. Polar Limited vague explanation for confiscating all my winnings and bigger parts of my deposits was the same cop-out that I’m sure they usually presents to most of the winning bettors (that wins big), that the user has violated their rules without showing any evidence (like an default excuse to avoid paying bigger winning bettors). I have a long detailed record of screenshots of every bet that I made, also every conversation that I had with customer service through their chat that further highlight Polar Limiteds scamming practices by consistently asking for documents in order to verify steps (proof of address and proof of payment) that already been previously verified and accepted by them. Thus once they have accepted and marked a step as verified, they wait a day or two to all of sudden removed the accepted and verified step to once again ask for the verification of the same step. Very odd, fishy and fraudulent way to operate their verification process.
I have done a deep dive through Polar Limited fraudulent and deceptive practices. I have been in contact with other winning bettors that have used coolbet.com and as I anticipated they (the big winning bettors) also had their winnings confiscated with the same vague explanation (violation of their rules without showing any proof, not giving any records at all) used as cop-out in order to not pay the winnings. Most of the winning bettors that has been scammed of their winnings by Polar Limited go directly to the gaming commission and or eventually take legal action as the last resort and forgets to write reviews on sites like Trustpilot. It is very important that as many people as possible become aware by Polar Limited (coolbet.com) scamming, fraudulent and deceptive business practices. This is very essential in order to prevent new bettors (who aren’t aware of what kind frauds Polar Limited really are) from opening an account on coolbet.com. The word needs to get out there and get widely spread that the sportsbook coolbet.com runed by Polar limited needs to get more blacklisted for operating under fraudulent practices. For every wining bettor out there that’s been scammed by Coolbet I highly advise you to write reviews on sites like Trustpilot, also raise the issue on social media and any forums because more awareness need a to be raised about Polar Limited fraudulent operations.
March 8, 2024
Unprompted review
Reply from Coolbet
Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about your dissatisfaction with your experience on Coolbet. We take all concerns seriously, especially those regarding the fairness and transparency of our operations.
Coolbet is committed to ensuring compliance with all relevant regulations and maintaining a secure, fair gaming environment. Account reviews, including the verification of documents, are part of these measures. However, we regret if this process caused frustration or delays for you.
Regarding your specific claims, we encourage you to provide all relevant documentation and details to our support team or escalate your case to our complaints department. We are happy to investigate further to ensure that all actions align with our terms and conditions.
Your concerns about winnings and deposits are critical, and we would like to clarify the reasons behind our decisions. Transparency and fairness are values we stand by, and we are willing to work with you to address any misunderstandings.
We genuinely regret that your experience led to this perception of our platform, and we appreciate you raising awareness. If you’re willing, please reach out to us again so we can revisit your case and resolve it to the best of our ability.
Best regards,
Coolbet Team
Even a 1 euro bet is too much :)
Even a 1 euro bet is too much :)
I have a profit of about 100 euros. I don't even dare to think about what will happen when I try to cash out my winnings. Don't waste your time opening an account here, 0/5
November 23, 2024
Unprompted review
Reply from Coolbet
Hi,
Thank you for sharing your thoughts. We’re sorry to hear that you have concerns about cashing out your winnings. Please rest assured that our withdrawal processes are designed to be straightforward and secure, and we strive to ensure that all legitimate withdrawals are processed as quickly as possible.
We understand that trust is crucial when it comes to online betting, and we’d like to address any doubts you may have. If you experience any issues or have questions about the withdrawal process, our support team is always available to assist and provide updates.
Your feedback is valuable to us, and we hope to have the opportunity to show you that you can trust us with your gaming experience.
Best regards,
Coolbet Team
settles bets wrongfully
settles bets wrongfully, had a bet settled as a loss when opta has the official stats showing it should have been a win, provided evidence and a link to opta showing that it should have been settled as a win but was told decision was final.
November 23, 2024
Unprompted review
Reply from Coolbet
Hi, Mazin!
Thank you for sharing your feedback, and we’re sorry to hear about your experience. Ensuring that all bets are settled accurately and fairly is a top priority for us, and we regret that you feel we fell short in this instance.
We understand how frustrating it can be when there’s a discrepancy, and we appreciate you providing evidence to support your case. While our decisions are made based on official data from trusted providers, we’re always open to reevaluating cases where players provide additional information.
Please don’t hesitate to reach out to our support team again with the details of your case. We’d be happy to take another look to ensure everything was handled correctly and fairly. Your satisfaction and trust are very important to us.
Thank you for your patience and for bringing this to our attention.
Best regards,
Coolbet Team
Impossible to deposit!!!
Not possible to deposit money i tried writing customer service but they cant help with anything tried 2 Different cards and some of the other ways to deposit but none working................Tried before too same shit......
November 5, 2024
Unprompted review
Reply from Coolbet
Hi,
Thank you for bringing this to our attention. We sincerely apologize for the frustration you’ve experienced while trying to deposit funds. Your ability to access our services smoothly is very important to us, and we’re sorry to hear that this issue has persisted despite your efforts.
Deposit issues can sometimes occur due to various reasons, such as bank restrictions, card issuer policies, or technical glitches. Our support team is committed to helping resolve such situations, and we’d like to investigate your case further.
Please reach out to us again via our website with more details about the methods you’ve tried, and we will prioritize finding a solution. Alternatively, we can provide guidance on alternative deposit methods that may work for you.
We truly appreciate your patience and hope to resolve this promptly so you can enjoy our services without further inconvenience.
Best regards,
Coolbet Team
Terrible
This site doesn't feel legitimate at all. I think the all the bad reviews are justified. I will never use the site again.
October 26, 2024
Unprompted review
Reply from Coolbet
Hi,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with our site did not meet your expectations. Ensuring a legitimate and trustworthy platform for our players is a core value of our business, and we regret that we weren’t able to provide that for you.
We would greatly appreciate the opportunity to better understand your concerns and address any issues you encountered. Your feedback is invaluable in helping us improve our services and resolve any misunderstandings. If you’d like to share more details about your experience, please reach out to our support team via our website, and we’ll do our best to assist.
We hope to restore your trust in the future.
Best regards,
Coolbet Team
Limits most winning players .Scam
Coolbet was very good until recently last month they shifted their policy to ban/limit to peanuts all winners and professional bettors on their platform now it's just another scam platform like Betsson Unibet etc.stick to reliable platforms like Pinnacle.Sbobet and Betfair Exchange
October 10, 2024
Unprompted review
Reply from Coolbet
Hi, James!
Thank you for your feedback. We understand your concerns and want to assure you that our verification processes are in place to foster responsible gaming and to comply with the laws and regulations of the countries in which we operate.
We would appreciate the opportunity to discuss your concerns further. Could you please reach out to us on our website with your account details? We are committed to addressing your issues and improving your experience with us moving forward.
Thank you for your patience,
Coolbet team
Reply from Coolbet
Dear Greete,
Thank you for this great feedback!
Avoid this company
Bogus odds data mismanagement and worse.
I bet on a US political event (yeah you know which one). As a side-effect of my bet I got a meagre 500kr bonus to place on sports bets. I spent a night losing some, then winnning some, just about doubling that 500kr. I had no intention of withdrawing that yet. My main bet was the big one and I intented to let that ride until November.
The next day they wanted pay slips and I could not place further bets. I am an entrepreneur so I gave them ample proof of income from my earnings. I waited a couple hours and turned to live chat support. They suggested I send more income info, so I sent 3 months worth of data. Still no reaction. I turned to the live agent again, told them I was an entrepeneur and they suggested I send my corporate registration info, which I did. The people at the verification department did not once write me an email even, opting to communicate with me throught the popup on the site (no paper trail, very clever).
Some hours later my entire account was cancelled. My original bet was repaid but my winnings from the bonus were not, 1018kr gone.
Their motivation? Some vague letter stating about every part of their terms and conditions. I was not aware that a single bet on the biggest US political event could even trigger that. Obviously a completely bogus act of desperation. If the company has the opportunity to weasel themselves out of bad deals for them, I ought to be able to do it with bets that do not go my way either.
Now I have pressured them to delete every shred of my data according to GDPR, but I doubt they will comply. Weasely companies like these should not be allowed to exist in EU. I'd feel safer putting a bit with better odds on Polymarket.
I will keep on leaning on the Swedish gaming regulators to can these shifty bugger's license in Sweden. I also intend to pour gall over their reputation every time their name is mentioned online. I absolutely guarantee that I will cost them multiples more than the 1018kr they ripped from me.
September 27, 2024
Unprompted review
Reply from Coolbet
Hello!
Thank you for your feedback. We understand your concerns and want to assure you that our verification processes are in place to foster responsible gaming and to comply with the laws and regulations of the countries in which we operate.
We would appreciate the opportunity to discuss your concerns further. Could you please reach out to us on our website with your account details? We are committed to addressing your issues and improving your experience with us moving forward.
Thank you for your patience.
Good site
I would say coolbet is the best gambling plattform, i have always got my money, they show their RTP on slots and many is 97%+. Poker do have a little high rake. And it is a Hassle to confirm documents but if everything is okey it should be safe 4/5
July 26, 2024
Unprompted review
Reply from Coolbet
Thanks so much for sharing your experience with us
Coolbet is a scam
I have been betting on coolbet for a week now and when i finally won and tried to withdraw the money they just froze my account and didint accept my documents and i tried again but they told me my documents of my bank and passport were fake. Do not bet there its a scam i lost 60€
June 25, 2024
Unprompted review
Reply from Coolbet
Dear Tero,
Thank you for taking the time to share your experience. We truly regret hearing about the issues you've faced with your account. At Coolbet, we take account security and fraud prevention very seriously, which is why we have thorough checks in place when verifying personal documents.
However, we understand how frustrating this situation must be for you, and we want to help resolve it. Please rest assured that our goal is not to withhold any legitimate winnings, but to ensure all our customers are protected and meet the regulatory requirements.
If there has been any misunderstanding or error in processing your documents, we would love the opportunity to review your case in more detail. Please contact our customer support team directly at our website, and we’ll do our best to resolve this as quickly as possible.
Thank you for your patience and for bringing this matter to our attention.
Ive been trying to widraft poker…
Ive been trying to widraft poker winnings for since 8th of April and still haven’t payed out as of 22th just waiting for verification process and nothing is happening support doesn’t help. don’t deposit
April 22, 2024
Unprompted review
Reply from Coolbet
Dear Olivia,
Thank you for sharing your feedback. We sincerely apologize for the delay you’ve experienced in the withdrawal process. At Coolbet, we aim to process all verifications and withdrawals as efficiently as possible, and it’s concerning to hear that you’ve been waiting so long.
Please know that our verification procedures are in place to ensure both the security of your account and compliance with regulatory requirements. However, we understand how frustrating delays can be, and we're committed to resolving this for you.
Could you please reach out to us on our website with your account details so we can look into this matter immediately? We want to ensure your withdrawal is processed without further delay and improve your experience going forward.
Thank you for your patience, and we appreciate you bringing this to our attention.
The 100% deposit bonus is a total scam
The 100% deposit bonus is a total scam! do not use. The bonus says they'll match your first deposit but in fine print, only if you wager it 6 times. So I put in $200 not knowing that I'll have to wager that 6x for a total of $1200. I play low stakes and hit some nice parlays and oh yeah, you only have a month to do so. So my $355 in profit is going to disappear to them tonight. BS site, do not use it, Their bonuses are total scams
April 12, 2024
Unprompted review
Reply from Coolbet
Thank you for sharing your feedback with us. We’re sorry to hear that the bonus terms weren’t as clear as you had hoped, and we understand how frustrating that can be.
If you’d like to discuss your situation further or need any assistance, please don’t hesitate to reach out to our support team. We’re here to help and would appreciate the opportunity to make things right.
At this moment my income came 50procent…
At this moment my income came 50procent from gambling. Slots,horses,betting,poker etc. I have experienced many many different sites. Example most important thing in slots is RTP. This is openly see in coolbet. Many casino site hide it because in there it is LOWER than here. Extermely good thing. Ofcourse in betting coolbet odds are really high. POker tournaments gets many overlay. And customer service and money movment is 5star. At this moment 2024 coolbet is best casino site in this planet. Great job
April 5, 2024
Unprompted review
Reply from Coolbet
Thanks so much for sharing your experience with us
Promo Code Rip Off
I deposit $50 . They give me a $50 promo on top of it. Make a number of bets which I won. Find out they were using their "promo code" for those. Okay. Came time to carry on betting another tournament and find out I didn't win jack spit as that was all done on the "promo" and not that actual REAL money I had transferred to them and the "promo" had expired thus all my winnings had too. Effing load of bull site.
March 15, 2024
Unprompted review
Rubbish chair arm cover came smelling…
Rubbish chair arm cover came smelling unpleasant. Gone in bin. ANOTHER SCAM. do not order from Coolbe or any of their other names starting with Cool. You will loose your money.
March 12, 2024
Unprompted review
Got scammed
Got scammed. They own me 1.2k but then i got account verification and it has taken over 3 weeks…
February 26, 2024
Unprompted review
Reply from Coolbet
Thank you for bringing this to our attention. We sincerely apologize for the delay and the frustration you’ve experienced with the account verification process.
At Coolbet, we take account security and compliance with regulations very seriously, which is why verification is required. However, we understand that 3 weeks is an unreasonably long time to wait, and we’re truly sorry for the inconvenience this has caused. This is not the level of service we aim to provide.
Once again, we apologize for the delay and thank you for your patience!
9 Days waiting for verification
9 Days waiting for verification. 10 days for withdrawal. Live support keeps saying "we have a long que". Twitter account don't help. Instagram don't help.
Stay away to be safe. Says 99% Customer satisfaction its not true. Says quick deposits and withdrawals not true also. They owe me $3500. I'll update review to 5 star if they pay me
2/23/2024 : They verified 2/3 Documents and rejected last one. I sent it again. If they verify and send withdrawal I'll change to 5 star
2/25/2024 : Still no verification
2/27/2024: Paid out winnings but closed my account
February 18, 2024
Unprompted review
Reply from Coolbet
Thanks so much for sharing your experience with us
Not sure why people aren't happy.
Not sure why people aren't happy.
I never had any problems with coolbet.
Extremely fast payouts, they usually approve my withdrawals within 10 quick minutes. Money on my bank account 1-2 days after max.
Great site, easy to navigate. My go to casino
February 12, 2024
Unprompted review
Reply from Coolbet
Thanks so much for sharing your experience with us
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