Coolbet Reviews 

332
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant difficulties with withdrawing funds, often experiencing rejected transactions, long delays, and repeated requests for verification documents. Customer service was frequently described as unhelpful, unresponsive, and unprofessional, with some experiencing ignored inquiries or conflicting information. People also noted issues with deposits not being credited, accounts blocked without explanation, and a general perception of the site being untrustworthy. However, some customers also noted a good overall experience, particularly with the sportsbook, finding the platform easy to use with stress-free payouts and a good user interface.

What people talk about most

Payment

Clients share negative opinions on payment, with many reviewers reporting significant difficulties and... See more

Website

Reviewers express strong dissatisfaction with the website, with many advising others to avoid it due to... See more

Customer service

Consumers find customer service to be negative, with many reviewers reporting it as messy, slow, and... See more

Service

People report negative experiences with service, with many reviewers expressing disappointment and stating... See more

User experience

Customers had ambiguous experiences with the user experience, with some finding it to be an excellent... See more

Reviews shaping this summary

Rated 2 out of 5 stars

If you’re thinking about gambling on Coolbet, whatever you do — don’t touch the casino. It’s 100% rigged. I’ve bought a ton of bonuses and none of them ever paid anything decent. The whole thing is de... See more

Company replied

Rated 1 out of 5 stars

Sadly they are getting more and more like Unibet. Lost their instant withdrawals, fees on withdrawal with payoro. None goodwill bonuses, no rakeback. For å loyal customer being active here... See more

Company replied

Rated 1 out of 5 stars

Coolbet withhold all funds, deposited and bonus amounts until 6x original deposit aamount has been wagered at minimum 1.5 odds. So if you win a bet at under 1.5 odds with your own deposited money,... See more

Company replied

Rated 1 out of 5 stars

Used to Be a decent Palace to do sportbetting . I dont understad The hype reviews, must Be fake or paid. A Moreless scamming like most lf The gamblibg site - especially nowadays (#2025). Neve... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Gambling House
  4. Online Sports Betting Vendor

Written by the company

Coolbet - Play with confidence. Bet with the best. At Coolbet, transparency is the foundation of everything we do. We’re committed to offering fair play, the best odds in the industry, and world-class customer service that’s always ready to help. Whether you're into sports betting, casino games, or poker, our platform is built for players who value honesty, great value, and a seamless experience.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

332 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.3

All reviews

(332)

87 reviews in the last 12 months

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Rated 2 out of 5 stars

There are better places to bet

Seems to be a decent place to bet, but had a bad new user experience here, so can’t recommend. There are many places to bet - and better places. Bonus things are a real mess here.

Only extra star for a fast customer service.

February 8, 2024
Unprompted review
Coolbet logo

Reply from Coolbet

Thank you for sharing your honest feedback. We're glad to hear that you found our customer service fast and responsive, but we’re sorry that your new user experience, especially with the bonus, didn’t meet your expectations.

We strive to make the bonus process clear and straightforward, so it’s disappointing to hear that this caused frustration for you. We truly value your feedback and will look into how we can improve the clarity and overall experience for new users moving forward.

We understand that with so many options available, every part of the experience matters. If you would be willing to give us another chance, our support team would be happy to assist you with any questions you have about the bonuses or anything else.

Thank you again for your feedback, and we hope to have the opportunity to provide a better experience in the future.

Rated 1 out of 5 stars

What a BIG SCAM SITE

What a BIG SCAM SITE, i have never seen more useless people working in support and they will never pay u your money if you win

January 31, 2024
Unprompted review
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Reply from Coolbet

We’re sorry to hear this and we appreciate you taking the time to leave us feedback.

Rated 1 out of 5 stars

DO NOT BET HERE

Most scammed website, you can put how much money u have and you will never win. Have played on a lot of websites. And this one stands out, i never win anything here. Neon vegas, stake and even norskcasino is better. Dont bet here just takes your money.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Good sign up bonus, fast withdrawl

I did the sign up bonus. I played through it 6 times and when it came to withdrawl, it took under 24 hours.

This might be the best experience i have ever had with a sportsbook. Will use again.

Also their live chat is really helpful

September 27, 2023
Unprompted review
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Reply from Coolbet

Thanks so much for sharing your experience with us!

Rated 1 out of 5 stars

Facing verification

Facing verification. They did not want to accept my documents, coming up with new ways of rejection each time.
Scam! I advise everyone to avoid this site.

P.S. If you win money, coolbet.com will not pay you any money for any reason!

August 8, 2023
Unprompted review
Rated 1 out of 5 stars

just another scam site

just startet playing and deposit 200 euros. won a few times and when i tried to withdraw my winnings. nothing contacted support. And they told me i had no winnings. and could not withdraw any money. so please stay away from this site

July 11, 2023
Unprompted review
Rated 1 out of 5 stars

Took the sports bonus

Took the sports bonus, placed some bets on cross country skiing, not broken any terms. After 2 days my maximum limit got lowered to 1-3 NOK for some markets, and 0 NOK in other markets. Impossible for me to wager, taking very long time with total 12 000 NOK to wager. No help from cool bet to help me, so either using 10 hours on wagering 1 NOK at a time, or forfeit and lose all my money on account. Avoid this bookmaker, trust me.

Will update if Coolbet helps me.

March 11, 2023
Unprompted review
Rated 1 out of 5 stars

Cashout system maybe rigged or buggy

I had a 20 euro bet on a game with odds of 101, when i saw my team was winning i cashed out and confirmed at about 750 euros and was very happy. I finished watching the game and luckily i cashed out at the right time as 10 min later my team was losing again. I then was going to withdraw my winnings but then i saw the money never cashed out. I contacted customer service and there answer was ,, there was never a cashout” and also ,, you should have just talked to us before the match ended not after”

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

I was playing there and got scammed.

I was playing there , spent much money got small withdraws. And then spent even more money , and got at last 590eur to withdraw. But then happened problems, verification, endless verification. I verified all things, sent passport pictures, but they rejected the passport and answered nothing, I sent many times different things, I'd card driving license and all rejected, made sure that I did all right. Then they didn't even deal with the problem anymore, trying to verify account for 4 days. Dead end. They freeze payout and account and do nothing. Customer service just say you have to wait. For what? For payout or for rejecting my document again?? When they took big amount of money there wasn't any problem, when it comes to payout there comes problems. I don't recommend depositing there, it's pointless . Pointless departments which doesn't do anything and not trying to find resolution to a problem, just giving automatic answers about rejecting passport
. You can't ever contact them and they won't contact you too.

October 16, 2022
Unprompted review
Rated 1 out of 5 stars

These are the guys who block the…

These are the guys who block the account after winning bets, cancel the bets that were made days ago on the World Championship. To the question, how is it, the answer is simple - we do it the way we want. So think about who you are giving money to. To all who have suffered from them, I want to offer to get together, a class action lawsuit will have a great chance of defeating these scammers

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Quick withdrawal and good live chat responses

The best thing so far is that their live chat actually speaks good english. All 3 times that I used it, the agent used perfect english with good grammar which gave me way better peace of mind compared to some other sites.

They declined my first bank verification, but approved the second one shortly after I sent in my direct deposit form.

I deposited $3K and withdrew $24.5K CAD. It was in my bank account 18 hrs after being verified and my withdrawal being approved.

Will definitely use them again. I really like how the odds of all the games are clearly displayed.

I have NOT used the sportsbook, only casino, so I can't speak to the sportsbook. Hopefully the Ontario gov't allows poker soon!

July 27, 2022
Unprompted review
Coolbet logo

Reply from Coolbet

Thanks so much for sharing your experience with us!

Rated 1 out of 5 stars

WISH I CAN RATE THIS SITE A ZERO STAY…

WISH I CAN RATE THIS SITE A ZERO STAY THE FOOK AWAY!!!
THIS SITE IS A JOKE !!
Horrible experience using this site treated like a criminal and had my account blocked with out any valid explanation
I didn’t even get to use the site but once and then asked to verify my account which I did and was verified then was asked to supply a bank statement of deposit which I did after having to wait weeks for my monthly statement which cool bet doesn’t seem to understand BANK STATEMENTS ARE GIVEN OUT ONCE A MONTH IN CANADA!! I uploaded my bank statement and then was blocked with out any valid explanation
I suggest anyone looking to bet use other alternative sites such as bet365 betMGM or betway never had any issues but for some reason treated like trash here

July 25, 2022
Unprompted review
Rated 1 out of 5 stars

Very poorly run

Very poorly run will not let you withdraw without. Taking your first born obviously a scam they closed my account so I can’t get my money back
Unbelievable how much I’d I sent them they wouldn’t accept it
Based in a small European town
They don’t even know how to E-transfer
Anyway it a ripoff should have known better
They ripped me
WB

June 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent sportsbook and casino with a…

Excellent sportsbook and casino with a variety of live betting options, licensed by thr malta gaming authority. No issues with withdrawals, in fact I was a happily surprised how quickly they were able to process it (funds
received in my account within 24 hours). Welcome bonus rollover requirement and conditions are very reasonable.

June 2, 2022
Unprompted review
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Reply from Coolbet

Thanks so much for sharing your experience with us!

Rated 1 out of 5 stars

This trash recently was approved to be…

This trash recently was approved to be used in my province. Lets start off with the MASSIVE red flags that it needs to know your location every 5 minutes and if it cant verify it your banned. The deposit methods are horrendous, as for withdrawal? Who knows no one i know of the circle of friends who used it since launch have ever won anything and the guy that did had his winnings taken because of “system errors”. The game selection is great however u cant even autospin the games and do other stuff while playing, you need to be glued to your device continuously pressing spin. They offer “bonuses” which require 35x wagering and in the terms it says it can be up to 75x….75x on a deposit? Thats $35,00 or $75,000 wagering required on a $1000 deposit…good luck! Since its wagering and you cant bet more than $6. Regardless usea VPN and play on something that is not LITERAL dog poop.

April 11, 2022
Unprompted review
Rated 1 out of 5 stars

First of all

First of all, i have made 1100$ in total over a month period and i have not once been able to reach 100$ while playing. and this is with 20-50$ deposits.
and the 2nd thing is that when i bonus buyed and it hits over 150+ X it never came to my play balance. needed to contact support to have them investigate the issue at matter.

so what ever you do DO NOT play on this site ive played on atleast 40+ websites and never have i ever came across a more schetcy site. and i have played on roobet and stake and this is most deffently worse. i have never deposited over 1000$ dollars in 20-50$ deposits and never gotten over 100$ while playing on any other site. this is so schetchy....

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Good odds,very trusted and customer…

Good odds,very trusted and customer friendly staff.Nice colours.nice option where you can lock your withdrawl.
One of the best nowdays.

March 12, 2022
Unprompted review
Coolbet logo

Reply from Coolbet

Thanks so much for sharing your experience with us!

Rated 1 out of 5 stars

Stole my Winnings (no joke)

I was live betting NHL games yesterday and made $1271CAD. The next day this money was stripped from my account due to "system issue" causing "palpable error".

Absolute joke.

Willing to provide screenshots if anyone is interested to prove what I am saying is true.

February 25, 2022
Unprompted review

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