The response was quick, within a few hours instead of 48 hours, on a Friday night too. I really appreciate that, so I am leaving a review for their dedication. We were able to fix my issue on my end.... See more
Company replied
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See what reviewers are saying
After purchase of Backup Manager I found that some app apks wouldn't restore. I therefore contacted support. The response was very quick, but following unsuccessful command line attempts to get the re... See more
Company replied
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... See more
Company replied
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... See more
Company details
Written by the company
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Contact info
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, China
- support@coolmuster.com
- coolmuster.com
4.6
Excellent
213 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a mistake buying the wrong…
I made a mistake buying the wrong product.
The assistance was fast and understanding.
Excellent customer experience.
Many thanks.
Paolo
March 17, 2025
Unprompted review
Reply from Coolmuster
Hi, Paolo,
Thank you, Paolo! We're glad our team could assist you quickly and ensure a smooth experience.
If you ever need any help in the future, don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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Excellent product highly recommended
Excellent product, and great follow up service
March 12, 2025
Unprompted review
Reply from Coolmuster
Hi, John Leyden,
Thank you for your kind words!
We're thrilled to hear that you're happy with our product and support.
If you ever need any assistance, we're always here to help!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great software at a nice low price
Great software at a nice low price
Had a small hiccup which was quickly sorted by Sean
Job all done
Very pleased
February 18, 2025
Unprompted review
Reply from Coolmuster
Hi, Ryeardley,
Thanks so much for your kind words! We're thrilled to hear you're happy with the software and that Sean was able to assist you.
If you have any more questions or need further support, don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
the freeware wants to share on…
the freeware wants to share on facebook etc, what is that about thanks to all for reply. i feel agrieved as i had given my email address before of being aware of having to twitter or facebook. i do not have these apps.
thanks
January 18, 2025
Unprompted review
Reply from Coolmuster
Hi, brendan Kelly,
Thank you for your feedback. Sharing on Facebook or other platforms is part of the giveaway process to help us spread the word about our software. By sharing, you let your friends and network know about it, which helps us reach more people who might benefit from it.
Once you complete the share, you'll receive a license as our way of saying thank you for helping to support and promote our software.
Hope you can understand.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great
They really worked with me to get things done! Also I believe this program to be one of the best I have seen!
January 14, 2025
Unprompted review
Reply from Coolmuster
Hi, Ted Capps,
Thank you so much for your kind words! We're thrilled to hear that our team could collaborate effectively with you and that you find our program among the best you've seen. Your feedback inspires us to keep improving and delivering the best experience possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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Reply from Coolmuster
Hi, Daniel Olivier,
Thank you for sharing your feedback. We're thrilled to hear that Sean provided you with prompt and courteous service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Happy with the software
Happy with the software, but thought I was buying a 1 year license, not a subscription. Was able to easily cancel the subscription with a single email. Marketing - not so great / customer support - outstanding.
January 10, 2025
Unprompted review
Reply from Coolmuster
Hi, Wes Cisco,
Thank you for sharing your experience. We're glad to hear you’re happy with the software and that our customer support team was able to assist you promptly.
We apologize for any confusion regarding the subscription details. Your feedback about our marketing communication is invaluable, and we’ll work on making our licensing terms clearer.
Please don’t hesitate to reach out if there’s anything else we can do for you!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Customer support members
Customer support members, including Sean, were able to successfully help me install and register a free Giveaway of the Day copy of Coolmuster PDF Creator Pro that I had issues with.
January 8, 2025
Unprompted review
Reply from Coolmuster
Hi, Anita,
Thank you so much for sharing your positive experience with our team! We're thrilled to hear that Sean and the rest of our support members were able to assist you in successfully installing and registering your Giveaway of the Day copy of Coolmuster PDF Creator Pro.
Providing excellent customer service is our top priority, and it's always rewarding to know our efforts are appreciated. If you have any further questions, need assistance, or wish to explore more of our products, please don’t hesitate to reach out.
Thank you for choosing Coolmuster.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Fast support
I experienced a problem when registrating the product. Although the process was thoroughly explained I had made a mistake with my e-mail adress which I wasn't aware of. The customer service was very fast, kind and helpful in this matter so that the problem was quickly solved. Thanks again!
January 7, 2025
Unprompted review
Reply from Coolmuster
Hi, Kerstin,
Thank you for your positive feedback. We're sorry to hear about the initial issue with your email address, but we're delighted to know that our customer service team could resolve the matter quickly and to your satisfaction.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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Easy to Use, But with Room for Improvement
I recently used Coolmuster Mobile Transfer to transfer files from my old Android phone to my new one. Overall, the software worked well and was easy to navigate. The transfer process was straightforward, and most of my files moved without any issues.
However, there were a few hiccups. The document transfer didn’t work as smoothly as I expected, and I had to restart the process a couple of times. That said, their customer support team was very helpful and guided me through resolving the issue.
I’m happy with my purchase and would recommend Coolmuster to others, but there’s definitely room for improvement to make it a flawless experience.
January 3, 2025
Unprompted review
Reply from Coolmuster
Hi, Woodz,
Thank you for taking the time to share your experience with Coolmuster Mobile Transfer! We're delighted to hear that you found the software easy to navigate and that the transfer process was mostly seamless for you.
We appreciate your feedback regarding the document transfer. It's great to know that our customer support team was able to assist you in resolving the issue. We're constantly working to improve our software, and your input helps us identify areas where we can enhance the user experience.
If you have any further suggestions or encounter any other challenges, please don't hesitate to reach out. We're here to help and committed to making Coolmuster Mobile Transfer even better.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Android to Mac transfers work out…
Thank you so much for your solution. What a great recovery! I'm now back to normal and life is great, thanks to you!
October 11, 2024
Unprompted review
Reply from Coolmuster
Hi, Bob Osgood,
Thank you for sharing your experience!
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I completely forgot about this and that…
I completely forgot about this and that it was a subscription and somehow missed the email. They got back with me very quickly and were nice and helpful.
September 9, 2024
Unprompted review
Reply from Coolmuster
Hi, Alyssa,
Thank you for sharing your experience!
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Refund
Even though I was wrong, the company still refunded my subscription. That's very rare in today's market.
August 16, 2024
Unprompted review
Reply from Coolmuster
Hi, Carol Harlow,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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I tried to download the android…
I tried to download the android assistant and got as far as putting in my credit card number for the free trial, but then that screen disappeared and I couldn't find it. I want to cancel the free trial, but have no way of doing that.
July 12, 2024
Unprompted review
Reply from Coolmuster
Hi Nora Fitzgerald,
I'm sorry to hear about that. Here are the steps you can take to resolve the issue:
Check your Credit Card: Check if you've bought it with your credit card via Bank Statements, or Transaction Alerts.
Check Your Email: If you have bought the software successfully, there should be an email sent to you. Please look for any confirmation emails from the Coolmuster.
Contact Customer Support: If you can't find any relevant emails, reach out to our support team. Provide them with the details of your situation, including any related information you have about it.
They are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
My iPod touch 4 gen did not restore!
I backed up my iPod touch 4 gen with Coolmuster, only to have it restore it with 31.9 gb of no data! No music, photo or video. Lost it all. I bought the program reading it was easy and dependable. Received sorry from support. It was a waste of my money, save yours!
June 28, 2024
Unprompted review
Reply from Coolmuster
Hi, Gregory Montoya,
We are sorry to hear about your experience with Coolmuster.
About the issue, our support team replied to your email, please check it.
If the problem continues, please contact our support team.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I have yet to find an encrypted PDF…
I have yet to find an encrypted PDF that this program will actually unlock. Encrypted by me, with MS Word into PDF. Opens with my supplied password. Does not open with this program.
June 4, 2024
Unprompted review
Reply from Coolmuster
Hi, Andrew Rees,
Thank you for your feedback. We're sorry to hear that you're experiencing difficulties with our program.
The program needs you to input the right password in advance to remove the "user password" protection.
If the problem continues, please contact our support team with details about the specific error message you're encountering and the version of the software you're using. This will help us diagnose the issue more effectively.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Wonderful Practical App
I started using the Coolmuster PDF Password Remover for Mac a few weeks ago and I find it very impressive. It is very easy to use and makes removing the password from a password protected PDF document a quick and painless process. One needs to have the password to open the relevant PDF document, and once that is done, then the process is a “walk in the park”.
March 4, 2024
Unprompted review
Reply from Coolmuster
Hi, Roddy,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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Buyer Beware.... useless product
I was led to believe that I could transfer files from PC to an Apple tablet with this product, but NOOOOOO, it will only go from the Apple to PC. That's pretty useless. AND the refund policy is that all sales are final.
March 8, 2024
Unprompted review
Reply from Coolmuster
Hi, Jim Hocut,
I'm sorry to hear about your less satisfactory experience with our software, and I genuinely appreciate your candid feedback.
About this: "I was led to believe that I could transfer files from PC to an Apple tablet with this product, but NOOOOOO, it will only go from the Apple to PC." It seems there was a misunderstanding about the product's capabilities.
About our Coolmuster iOS Assistant, it does support data transfer from iOS devices to PC, and PC to iOS devices, but not all data types are supported. You can check the exact data type from its product page: https://www.coolmuster.com/ios-assistant.html
If you have any further questions or concerns, please don't hesitate to contact our support team at support@coolmuster.com.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Very responsive and polite
February 14, 2024
Unprompted review
Reply from Coolmuster
Hi Chris Paulsen,
Thank you for your positive feedback.
So glad that we could assist you promptly and courteously.
If you have any further questions or need assistance in the future, feel free to reach out anytime.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Quick and Pleasant Experience
Sean was very helpful and promptly addressed and resolved my concern. Thank you Sean!
January 9, 2024
Unprompted review
Reply from Coolmuster
Thank you so much for your kind words! Sean is delighted to hear that she could assist you promptly and address your concerns. If you ever have more questions or need assistance in the future, feel free to reach out. Your satisfaction is our priority! Thank you again!
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