The response was quick, within a few hours instead of 48 hours, on a Friday night too. I really appreciate that, so I am leaving a review for their dedication. We were able to fix my issue on my end.... See more
Company replied
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See what reviewers are saying
After purchase of Backup Manager I found that some app apks wouldn't restore. I therefore contacted support. The response was very quick, but following unsuccessful command line attempts to get the re... See more
Company replied
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... See more
Company replied
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... See more
Company details
Written by the company
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Contact info
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, China
- support@coolmuster.com
- coolmuster.com
4.6
Excellent
213 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Responded quickly
Responded quickly, but website is not easy to do cancellation
November 20, 2023
Unprompted review
Reply from Coolmuster
Hi, I HESS,
Thank you for taking the time to provide your feedback. We appreciate your acknowledgment of our quick response.
About the "website is not easy to do cancellation", do you mean the Newsletter Subscription or something else? You can send the details to our support team and they will help you.
Thank you once again for bringing this to our attention. We look forward to hearing more from you.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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Reply from Coolmuster
Hi, ISMAIL Omran,
Thank you for your feedback.
Our team is committed to continuously improving our user experience, and your insights are invaluable.
If you have any other questions or suggestions, please feel free to share them with us. We are here to assist you and make your experience with our software as smooth as possible.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Free trial only allows for 10 contact…
Free trial only allows for 10 contact transfers which is not clear on the website.
October 4, 2023
Unprompted review
Reply from Coolmuster
Hi, Marissa Wu,
Thank you for bringing this to our attention, and I apologize for any confusion. We appreciate your feedback. The limitation of 10 contact transfers in our free trial is meant to help users explore the basic functionality of our service before committing to a subscription.
We understand that it may not be explicitly stated on the website, and we'll work on making this clearer in our documentation. But when you use the free trial, there will be a pop-up window to show that. Maybe you did not note that.
Your feedback is important to us, and we'll take it into consideration as we continue to improve our service. If you have any other questions or need further assistance, please don't hesitate to email support@coolmuster.com.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Lousy Software
Nameless Customer Service Drone, who handled my ticket, you were good.
The rest of my experience with this company was sub-mid for a sub-par product.
I canceled this software back in 2022. Imagine my delight when the annual fee hit my bank account this year. The company's website is vague and undoubtedly designed to make the less computer-literate walk away.
Like streaming services, companies of this nature make most of their money from people who forgot they were subscribed and don't notice when an auto-pay withdrawal gets lumped in with all the others.
In the end, I was able to pull the plug on this mess and have been told I'll be getting a refund. We'll see how that works out.
September 18, 2023
Unprompted review
Reply from Coolmuster
Hi, Embo Wafa,
I'm sorry to hear about your less than satisfactory experience with our software, and I genuinely appreciate your candid feedback.
I understand that your experience with the product itself, as well as the billing process, was frustrating.
We take product quality seriously, and I'd like to learn more about your specific issues so that we can work on improving the software. Your insights are invaluable in this regard, and your input helps us make meaningful enhancements.
I apologize if the billing and website navigation have caused confusion. Usually, an email will be sent to the user half a month before renewal. Users can cancel before renewal or send an email to support cancellation. Maybe you missed the email?
Your insights are vital for our ongoing improvement, and we'll take your feedback to heart as we strive to provide a better experience for all our users. If you have any further questions or concerns, please feel free to contact us at any time.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Brilliant app
Brilliant app, saved my bacon backing up a few android phones. Recommended.
February 23, 2023
Unprompted review
Reply from Coolmuster
Hi, Martin Pegler,
Thank you for your glowing review! We're thrilled to hear that our app came to the rescue and helped you back up your Android phones. Your recommendation means a lot to us!
If you ever have more devices to back up or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and are delighted to have you as part of our community.
Thanks again for taking the time to share your positive experience.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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Asked a question about serial number
Asked a question about serial number. Reply and solution from Annie / Coolmuster arrived just a couple of days later.
August 18, 2023
Unprompted review
disapoointing
Took ages to set up , then you get told of price. Disappointed with what little got transferred over to new phone. Would have been quicker to do it manually. Immediately cancelled subscription and now adjusting to a wasted £26!
July 9, 2023
Unprompted review
Reply from Coolmuster
Hi, Catherine willems,
I'm truly sorry to hear about the challenges you faced during the setup process and your disappointment with the service. We value your feedback, and we're committed to addressing your concerns.
And the issue, could you please email support@coolmuster.com with the details? We will try our best to solve your problem.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Annie handled my request to cancel auto…
Annie handled my request to cancel auto renewal of my subscription promptly and without issue or hesitation. I appreciate her assistance on this matter.
April 25, 2023
Unprompted review
Super friendly
April 15, 2023
Unprompted review
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Functionality is a 5 star, registration not working long term
Functionality is a 5 star, but the need to re-register every time I open up the program on the PC needs to be changed. The registration license stopped working once the PC version of Coolmuster was updated.
March 29, 2023
Unprompted review
Excellent customer services
Excellent customer services. Speedy reply and request sorted straight away.
Thank you Annie :)
March 9, 2023
Unprompted review
Great products and customer service.
February 27, 2023
Unprompted review
It did not work
It did not work. I repeatedly reached out to them and they offered another product but no refund.
November 22, 2022
Unprompted review
Reply from Coolmuster
Hello Jane,
We're sorry for the inconvenience. Did you connect our support team? Could you please contact support@coolmuster.com and tell us the detailed program issue? We will try our best to solve it ASAP. Thanks.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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Terrible user interface and too pricey
Terrible user interface and too pricey. You get tricked into installing everything than you have yo pay to use it. I highly encourage against using this software.
January 29, 2023
Unprompted review
Reply from Coolmuster
Hello Lean Ape,
We're sorry for the inconvenience. Could you please tell me which program you're using?
You can also contact support@coolmuster.com for more help for the program if you have any problems, we will try our best to solve it ASAP. Thanks.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Excellent customer service
Thanks to the customer team member for a promptly and easy refund of a cancelled subscription
January 11, 2023
Unprompted review
I was having a late night transferring…
I was having a late night transferring programs from on pc to another. Could not find license info but I had the receipt. Emailed customer support and was assisted very promptly and professionally. Thank you!
January 9, 2023
Unprompted review
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Application was perfect but for me it was one time use
Application was perfect but for me it was one time use. Problem was that your mails went to spam so i was frightened that my card was stolen, I appriciate your understanding and will to resolve my problem, and if I need again your application I ll be more than willing to give you my thrust again
December 21, 2021
Unprompted review
I would recommend Coolmuster's services.
My experience was great because Sean was able help me solve a difficult problem. Also, response was very good...usually within hours which okay for my situation.
December 8, 2022
Unprompted review
Great product and support team!
December 15, 2021
Unprompted review
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