The response was quick, within a few hours instead of 48 hours, on a Friday night too. I really appreciate that, so I am leaving a review for their dedication. We were able to fix my issue on my end.... See more
Company replied
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See what reviewers are saying
After purchase of Backup Manager I found that some app apks wouldn't restore. I therefore contacted support. The response was very quick, but following unsuccessful command line attempts to get the re... See more
Company replied
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... See more
Company replied
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... See more
Company details
Written by the company
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Contact info
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, China
- support@coolmuster.com
- coolmuster.com
4.6
Excellent
213 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Samsung Galaxy A01 support confirmed by Coolmuster Android Assistant Software.
Thanks to the excellent support received by Annie at Coolmuster I was able to connect my Samsung Galaxy A01 Smartphone to the Coolmuster Android Assistant.
Android Assistant is specially useful for backing up
your phone to PC or to transfer data from an "old"
smartphone to a new one. I highly recommend Coolmuster Android Assistant.
Randolph E.S. Pieternella
Miami, Florida.
September 26, 2021
Unprompted review
Reply from Coolmuster
Hi Randolph,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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I am writing this as the Coolmuster app…
I am writing this as the Coolmuster app is copying info from my old 3G phone to my new 5G android no-name phone. It appears to be working very well, copying everything like call logs, text messages, and apps, so I am very happy with that. On the downside, it cost me almost half of what I paid for the new phone and it is taking longer than an install of Windows to do the copy! I mean hours of waiting and waiting and waiting for it to work.
I'll write a second review when it finally finishes, hopefully tonight.
September 3, 2021
Unprompted review
Reply from Coolmuster
Hi Raymond,
Thanks for your feedback and information sharing. Sorry for the inconvenience to you, it will take longer if you have more data.
Any further problems, please don't hesitate to contact our support team at support@coolmuster.com. We will solve your problem ASAP.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Very good to work with
Very good to work with! Happy customer! Thank you
September 1, 2021
Unprompted review
Reply from Coolmuster
Hi Michele,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Sean cancelled my subscription…
Sean cancelled my subscription overnight. Fast service with no issues
August 31, 2021
Unprompted review
Reply from Coolmuster
Hi Anthony,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Thank you so much for the great…
Thank you so much for the great service!!
Annie responded promptly and I would not hesitate to buy from Coolmuster again.
August 25, 2021
Unprompted review
Reply from Coolmuster
Hi RB,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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Excellent support
I contacted support service and requested a refund for my purchase because the program, unfortunately, did not meet all of my needs. I received a response very quickly and was allowed a refund. The person that contacted me was very kind. Thank you!
August 19, 2021
Unprompted review
Reply from Coolmuster
Hi Anita,
Thanks for your support and we are glad to hear that you are satisfied with our service. We will keep improving our products.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Top-notch service
The customer service I received is the kind that generates goodwill and the desire to return to the company and recommend it to others.
Thank you.
August 16, 2021
Unprompted review
Reply from Coolmuster
Hi Joe,
Thank you very much for leaving such a nice comment. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
What an amazing support staff...First Rate
At first I struggled with getting the software to function as I thought it should. Finally reached out for help via customer service. I have never experienced such dedication and patience from any other support staff. We corresponded through e-mails to set me straight. The response times were so quick I wasn't left hanging much more than half a day. I was thoroughly impressed.
July 29, 2021
Unprompted review
Reply from Coolmuster
Hi Mustang,
Thank you very much for leaving such a nice comment on our service. Your satisfaction is the best gift for us.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Prompt Response!
I expected that canceling my subscription would be bothersome but Sean at Coolmuster handled it very quickly and professionally! It was a very pleasant surprise that I appreciated!
July 22, 2021
Unprompted review
Reply from Coolmuster
Hi Teresa,
Thank you very much for your support and we are glad to hear that you are satisfied with our service.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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EXCELLENT SERVICE
HAD MULTIPLE ISSUES TRYING TO USE THE SOFTWARE I HAD PURCHASED, BUT THE SUPPORT I GOT FROM COOLMUSTER WAS EXCELLENT. ANSWERED EMAILS PROMPTLY AND WITH ADVICE THAT WORKED
July 18, 2021
Unprompted review
Reply from Coolmuster
Hi ALAN,
Thank you very much for your support and we are glad to hear that you are satisfied with our service.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster Android Assistant
I purchased the Coolmuster Android Assistant software and hot an error in recognizing my phone. After several futile attempts, I sent an email to their customer service. I got a response back VERY shortly with explicit steps to fix the problem. That worked beautifully. and the program worked seamlessly as advertised. I would strongly recommend the program and their support staff.
July 16, 2021
Unprompted review
Reply from Coolmuster
Hi Dennis,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service.
If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
5~Star Rating for C.M LLC’s products and prompt service!
^_^ Having used Coolmuster Inc’s technical software application that it’s great for utilizing custom ringtone transfers and such! Highly recommend them and they’re items + discounted rates.
July 16, 2021
Unprompted review
Reply from Coolmuster
Hi Brye,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Customer service was responsive and…
Customer service was responsive and helpful
July 14, 2021
Unprompted review
Reply from Coolmuster
Hi Joe Soler,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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App Does not Work Please don't waste your money
Bought the app and tried to copy all my data including contacts WhatsApp, photos text non of it worked, the app was showing not compatible raised a request for a refund immediately within 30min no response. Wished I read the trustpilot review before purchasing the app. Thecontact was only able to transfer 5 out of 1000 contacts just appaling.
Wonder why you're selling a product that does not work in the first instance.
June 18, 2021
Unprompted review
Reply from Coolmuster
Hi Daniel,
We regret the inconvenience to you. It seems like you didn't register the software successfully. Please check this guide to register and enjoy the full function: https://www.coolmuster.com/how-to-register-my-software.html
You can also contact support@coolmuster.com for technical help or refund request, we will try our best to solve your problems ASAP.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Annie's great customer service!
Annie was a great help to me in sorting out the correct program to use. She was prompt in her communication and very easy to work with. Annie is a great customer service representative for your company!
June 11, 2021
Unprompted review
Reply from Coolmuster
Hi Lynn,
Thank you very much for leaving such a nice comment. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster iOS Assistant
With Coolmuster iOS Assistant, you can easily backup iPhone / iPad / iPod data to iTunes with one click, restore iTunes backup from PC to iOS device, import backup files from iTunes backup, and also delete iTunes backup files from PC directly.
June 8, 2021
Unprompted review
Reply from Coolmuster
Hi Vincent,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Annine was really helpful indeed
Annine was really helpful indeed, would highly recommend customer service at CM - responded and solved my problem within an hour.
June 8, 2021
Unprompted review
Reply from Coolmuster
Hi Charles,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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Coolmuster Team is trustwothy
Coolmuster programs just work, really well. Tech support is very responsive and gladly upgrade per the license agreement and promptly. Coolmuster is a name I can and do trust!
June 2, 2021
Unprompted review
Reply from Coolmuster
Hi ebo,
Thank you very much for leaving such a nice comment on our product and service. Your trust is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Annie provided excellent customer…
Annie provided excellent customer service. She was very knowledgeable and very kind, I very much appreciate her concern for my dilemma of not being able to access my cell phone with the Android Assistant software. I appreciate her understanding my frustration.
May 31, 2021
Unprompted review
Reply from Coolmuster
Hi Pamela,
Thank you very much for your support and nice comment. We are glad to hear that you are satisfied with our service.
If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Annie was helpful and I got fast…
Annie was helpful and I got fast service response and issue resolved.
May 28, 2021
Unprompted review
Reply from Coolmuster
Hi Jasmine,
Thanks for sharing your review on your experience with us. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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