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Co-op Insurance Reviews 

4,499
•
TrustScore 4.5 out of 5

4.4

Insurance Company
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Review summary

Created with AI, based on recent reviews

Looking at 1,230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that getting a quote online is exceptionally quick and simple, offering very competitive prices across different types of coverage options. People consistently note that the support team and telephone advisors are extremely polite, patient, and efficient when handling various policy questions and requests. However, some reviewers were not happy with unexpected price jumps and doubled costs encountered when attempting to renew their existing policies. Some consumers also mentioned frustrating administrative hurdles, such as difficulty making policy modifications or experiencing technical issues with online account access.

What people talk about most

Price

Customers had positive experiences with price, often highlighting competitive rates and affordable quotes for... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient support when purchasing... See more

User experience

Consumers find user experience to be positive, highlighting how quick, straightforward, and easy the website... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are often professional,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, professional, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist Very Confusing

Rated 5 out of 5 stars

Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more

Company replied

Rated 5 out of 5 stars

For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more

Company replied

Rated 5 out of 5 stars

Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more

Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Life Insurance Agency
  5. Pet Insurance Company
  6. Travel Insurance Company

About Co-op Insurance

Written by the company

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(4,499)

1,104 reviews in the last 12 months

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Rated 3 out of 5 stars

Hmmmmm......

I had a really helpful call with a customer service person but he informed me they couldn't offer me a better price on the package I had despite no claims, no pre existing conditions and my dog only being 2. So I took out a new policy with them for the same package and saved myself £12.50 per month. Seems a bit mad that they can't offer better customer prices themselves. So the product is good but continued customer service is poor I'd say.

September 6, 2026
Rated 5 out of 5 stars

Easy on line form… even for me..🤣…

Easy on line form… even for me..🤣 medical question straight forward … happy with quote …
Of course you never want to claim and you can only really know how good they are when a claim is needed .. but I feel confident after filling form on line and then speaking them to confirm I had done everything correct.. lovely and informative staff… and all ailments covered.. Thank you..

September 3, 2026
Rated 5 out of 5 stars

Regular customer

First class. Got what we needed at a good price. Hope we don’t need you but nice to know we have the security of a well respected company

August 29, 2026

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