From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... See more
Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
The Co-op I feel has always been a a good company for many, many years. I bought the multi trip , couples, travel insurance - it was an extremely good price compared to other companies.... See more
Company details
- Insurance Company
- also in
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
5K reviews
Asks customers to review
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So helpful.
A most helpful, knowledgeable and professional representative of your company. A pleasure to deal with. John Beston.
October 21, 2026
Unprompted review
Affordable
It’s straight forward doing it online for a quote and the price is reasonable.
October 19, 2026
A simple and easy experience to get…
A simple and easy experience to get holiday insurance.
October 19, 2026
I believe the co-op is an excellent…
I believe the co-op is an excellent place to go for insurance. Their website is very good and the process is very clear. I think they tend to be very good on price.
October 18, 2026
Always good &happy
October 18, 2026
C0-OP Insurance Renewal
Brad was my contact at the Co-op for my my Contents Insurance renewal. I had numerous changes to be made, and Brad worked through them with me to complete my Insurance all sorted.
Thank you
October 19, 2026
Unprompted review
Easy to do and a good price.
October 17, 2026
Good price for my trip
October 17, 2026
Easy to use website & competitive…
Easy to use website & competitive prices even when you have medical conditions!
October 17, 2026
Elaine was totally brilliant on the…
Elaine was totally brilliant on the phone.
I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote.
All sorted now. Good price too. Very satisfied customer thankyou.
October 19, 2026
Unprompted review
May use AI-assist with repliesRead more
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Very good but I would really like to…
Very good but I would really like to receive a hard copy of the policy if possible, please.
August 2, 2026
Reply from Co-op Insurance
Good afternoon, Mr Baldwin
Thank you for taking the time to leave us your review.
I am very happy to hear that the process to purchase your travel insurance was very good.
I have arranged for a set of document to be sent to you by post. The documents take between 5-7 working days to be received but we accept no liability for documents that are lost or delayed in the post. The system will also automatically send you a set of documents by email also.
I hope that you have a fantastic time on your travels and thank you for choosing Co-op for your travel insurance.
Kind regards
Karen
Co-op Insurance Team
Fast and efficient service
October 13, 2026
Unprompted review
AVOID AT ALL COST!
May “26 and made a claim. Got a filthy curtesy car from the repairers and since then have had no communication from Coop. I made an enquiry about my claim back in June and was informed that investigations was ongoing. I again made contact today and have so far spent90 minutes being passed through various departments which requires me to answer security questions each time. Up to this point I have been on the phone for 90 minutes and they suddenly ended the call.
October 16, 2026
Unprompted review
Reply from Co-op Insurance
Good morning Angela
Thank you for sharing your feedback. We’re very sorry to hear about the problems you’ve had with your claim and apologise if you've had little communication regarding this. We understand how frustrating this must be, and we would like to look into this urgently. We have requested some details from you so that we can locate your file. Please respond to us with this information as this will allow us to locate your policy and ensure your concerns are referred to the appropriate team.
Kind regards
Aysha
I've been with COOP insurance for…
I've been with COOP insurance for years. They're very helpful to chat to and seem well priced
October 16, 2026
Unprompted review
Efficient and compassionate
Though the website/claiming online is a bit clunky and could be improved we are very satisfied with the insurance and handling of ongoing claims which has been very efficient, timely and fuss-free. Cancellation due to the sad passing of our dog was handled smoothly and with compassion.
October 4, 2026
Unprompted review
Reply from Co-op Insurance
Good morning
We are sorry to hear of your sad loss.
Thank you for taking the time to leave us such a positive review!
Kind regards
Jemma
The Co-op Pet Team 🐾
Good costumes service 👍👍
October 14, 2026
Unprompted review
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