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Co-op Insurance Reviews 

4,361
•
TrustScore 4.5 out of 5

4.4

Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 1,282 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing and excellent value for money, often finding policies cheaper than alternatives. People also appreciate the straightforward and easy-to-use online experience, making applications and renewals simple. The staff and customer service receive consistent praise for being helpful, friendly, and efficient, providing clear explanations and quick resolutions. However, some customers also noted difficulties reaching customer service, experiencing clunky online interfaces, or being logged out unexpectedly. A few other people also felt that renewal prices could be unexpectedly high, with significant increases or expensive admin fees when making policy changes. Some reviewers were not happy with the unhelpful or unresponsive customer service they received once connected.

What people talk about most

Price

Users describe positive interactions with price, often finding competitive rates and good value for money,... See more

Service

Reviewers mention positive feedback about service, highlighting that it is often fast, efficient, and easy to... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of use and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, polite, and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist Very Confusing

Rated 4 out of 5 stars

The product is very good, but at present I’ve not had to make a claim. I would have given it a 5 start apart from your renewal costs, for the second year in a row I’ve declined the renewal because th... See more

Company replied

Rated 5 out of 5 stars

Easy to apply and do medical screening before your quote. One of the cheapest quotes for basically the same as other insures. Would definately recommend, will even post your documents if need be. Very... See more

Rated 5 out of 5 stars

Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more

Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Life Insurance Agency
  5. Pet Insurance Company
  6. Travel Insurance Company

About Co-op Insurance

Written by the company

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(4,361)

1,242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Professional attitude .

We weren’t sure about some aspects of our home insurance renewal, Emma guided us in a clear, polite and helpful way. Excellent service.

July 22, 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Hi Chris

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Emma. Thanks for your positive feedback.

Kind regards
Leanne

Rated 5 out of 5 stars

Very efficient and useful

July 18, 2026
Co-op Insurance logo

Reply from Co-op Insurance

Hi

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.

Kind regards
Leanne

Rated 5 out of 5 stars

Talking to adviser very helpful and…

Talking to adviser very helpful and understanding.A pleasure to speak to somebody very informative

July 21, 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Hi Michael

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.

Kind regards
Leanne

Rated 5 out of 5 stars

Customer service

Spoke to a very helpful customer advisor who provided excellent advice and was very reassuring .
He listened to my concerns and reassured me that the cover I took out was appropriate for my needs.

July 8, 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Hi Lesley

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback!

Kind regards
Leanne

Rated 5 out of 5 stars

Online Travel Policy

Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person.
Then made some slight changes over the phone, answered the phone promptly and agent very helpful.
So far very pleased but yet to make a claim!!!

July 18, 2026
Co-op Insurance logo

Reply from Co-op Insurance

Hi Kenneth

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the price quoted was competitive. Thanks for your positive feedback.

Kind regards
Leanne

Rated 5 out of 5 stars

Easy to follow instructipns

July 17, 2026
Co-op Insurance logo

Reply from Co-op Insurance

Hi Jacqueline

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process easy to follow. Thanks for your positive feedback.

Kind regards
Leanne

Rated 5 out of 5 stars

Great deal for a single trip .

Great deal for a single trip for a young 69 years of age , looking forward to my holiday in August with my Co-Op travel insurance ,only £19 who can ask for a better deal.

July 17, 2026
Co-op Insurance logo

Reply from Co-op Insurance

Hi Sandra

Thanks for taking the time to leave us a 5 star review! We're pleased to hear the price quoted was competitive. Thanks for your positive feedback and enjoy your trip!

Kind regards
Leanne

Rated 4 out of 5 stars

Quick easy access effortless

Quick easy access effortless, few clicks and secured the cover docs transferred to email for future reference!

July 16, 2026
Co-op Insurance logo

Reply from Co-op Insurance

Hi Paul

Thanks for taking the time to leave us a positive review! We're pleased to hear you found the process simple. Thanks for insuring with us!

Kind regards
Leanne

Rated 5 out of 5 stars

Straightforward to access and search…

Straightforward to access and search for quotations. After reviewing and comparing quotes CoOp was by far the cheapest and provided the cover I needed.

July 16, 2026
Co-op Insurance logo

Reply from Co-op Insurance

Hi

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process straightforward and the price quoted was competitive. Thanks for your positive feedback.

Kind regards
Leanne

Rated 5 out of 5 stars

Revised contents cover for my 96 year…

Revised contents cover for my 96 year old mother who needed premium reduced. Very helpful person (Niki I think) who answered and help us achieve that.

July 18, 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Hi Martin

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback!

Kind regards
Leanne

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