Recommended by money supermarket, best ,reasonable price for a week away on holiday. Covers all of elements needed for travel, price much lower than the rest of insurers listed. Sites easy... See more
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Review summary
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Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4K reviews
Asks customers to review
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Amazingly helpful advisors
I would like to mention how helpful and considerate the advisors at Co-op Travel Insurance were when I was thinking of getting a policy.
Courtney and Jenna were both extremely helpful, and Rebeka, in particular, was amazing.
August 19, 2026
Unprompted review
Straightforward and user-friendly
Straightforward and user-friendly. Booked in less than five minutes.
August 17, 2026
Very informative and easy to understand.
Very informative and easy to understand.
August 18, 2026
Unprompted review
Simple to get insurance at a reasonable…
Simple to get insurance at a reasonable price. Nuff said
5*****
August 16, 2026
Amazing value for money and very easy…
Amazing value for money and very easy to navigate.
August 16, 2026
Very easy to process online
Very easy to process online.
When I needed help from the chat assistant the response was prompt and clear guidance was offered.
All documentation received in an email as requested.
August 16, 2026
Easy to arrange and very good price.
August 13, 2026
Dog insurance
Very helpful and professional service. Answered all my questions in full , very informative
August 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ridiculous customer service travel insurance for my friend…
I bought travel insurance for my friend and made a stupid error with the name, I called to update the mistake on the same day and despite me having bought the policy which had my email as the contact the advisor wouldnt speak to me, it's not GDPR when I originated the policy ....... received the 'amended' policy and the first name is still the same it hasn't been updated
August 15, 2026
Reply from Co-op Insurance
Good Afternoon Claire,
We’re sorry to hear about the frustration you experienced when trying to correct the details on the policy. We understand how important it is to have the correct information in place and apologise that we weren’t able to resolve this for you when you contacted us over the phone.
As a regulated company, we have a responsibility to comply with GDPR and protect our customers’ personal information, which means there are certain restrictions around discussing or making changes to a policy on behalf of another person.
I have now managed to update these details and have emailed you your documents confirming the changes. Thank you for taking the time to share your feedback with us.
Kind regards,
Zaynab
Getting Co-op travel insurance was an…
Getting Co-op travel insurance was an easy process with three options for level of cover. Thank you.
August 13, 2026
Easy to navigate Holiday Insurance…
Easy to navigate Holiday Insurance application for a quotation.
August 14, 2026
Very happy my hoilday insurance thank…
Very happy my hoilday insurance thank you give you 5
August 14, 2026
Mistake by coop meant I had to call
Mistake by coop meant I had to call.
Call was answered quickly although the menu press 1 for, 2 for……. was not working. Call was soon picked up however and issue resolved for me.
August 2, 2026
Quote 10x the price of More Than
Hahahaha I didn’t realise co-op was also into comedy as their quote is absolutely hilarious. £381 for the year when more than is £41. More than also not overcharging for add ons. I would strongly RECOMMEND EVERYONE LOOK ELSEWHERE if you’re attached to what you earn and don’t want to throw it foolishly away SHOP AROUND!!
August 13, 2026
Unprompted review
Reply from Co-op Insurance
Hi
Thanks for taking the time to leave us your review. We're sorry to hear the price of the quote is uncompetitive. We have requested more information from you to discuss your concerns further but unfortunately, not had a response. If you wish to discuss this further, please call us on 03457 464646.
Leanne
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