Recommended by money supermarket, best ,reasonable price for a week away on holiday. Covers all of elements needed for travel, price much lower than the rest of insurers listed. Sites easy... See more
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Review summary
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Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4K reviews
Asks customers to review
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Excellent!
Excellent!! Site very easy to navigate, from someone who's not tech savvy. Price was good too. Will use again.
August 4, 2026
Coop Travel Insurance
Very simple to access and finalize our travel insurance premium which was reasonable considering our ages.
Mr & Mrs Alexander
August 4, 2026
I hadn't received my confirmation email…
I hadn't received my confirmation email (my fault)and the situation was dealt with very professionally by the young lady who dealt with me.
Also initially the booking website was very straightforward.
August 3, 2026
Really easy to book and good price
August 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to navigate website.
Easy to navigate website and clear language of Terms and conditions plus a competitive price.
July 14, 2026
Reply from Co-op Insurance
We're delighted you found our website easy to navigate and our terms clear, along with competitive pricing. Thank you for your kind words!
Kind regards
Jemma
The Co-op Pet Team 🐾
Very straight forward and explained…
Very straight forward and explained everything throughly, a gentleman called Michael l spoke to, courteous man, very pleasant.
August 4, 2026
Unprompted review
I rang to renew my insurance
I rang to renew my insurance , a gentleman named Michael helped me to sort it all out he was very helpful and polite so I am pleased with the service.
August 4, 2026
Unprompted review
Easy Good service to switch company,helpful service…
Easy to switch company,helpful service explained everything to understand.
July 21, 2026
Reply from Co-op Insurance
We're so happy to hear that switching was easy and our service was helpful in explaining everything clearly. We appreciate your kind words!
Kind regards
Jemma
The Co-op Pet Team 🐾
Friendly
Friendly, knowledgeable and professional approach from front of house…. Adelaide.
August 3, 2026
Unprompted review
Reply from Co-op Insurance
Hi Allan
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Adelaide. Thanks for your positive feedback.
Kind regards
Leanne
I have been a member of the co-op for…
I have been a member of the co-op for many years. Recently I got pet insurance for my cat . Was delighted to find I got a discount as a member, & a further discount as I had got my cat from an animal charity.
July 9, 2026
Reply from Co-op Insurance
We're so happy to hear you found our pet insurance beneficial and appreciated the member and charity discounts. We value your long-standing membership with us!
Kind regards
Jemma
The Co-op Pet Team 🐾
Home insurance renewal.
Home insurance renewal.
Everything i needed was sorted,and was really happy with customer service
August 3, 2026
Unprompted review
Reply from Co-op Insurance
Hi Anthony
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with us.
Kind regards
Leanne
My requote had increased by about £30…
My requote had increased by about £30 but i went through the whole process of getting another quote, exactly the same details and co-op insurance came back with a quote cheaper than the one I was originally paying.
Basically Co-op tried to rip me off hoping I wouldn't shop around.
July 14, 2026
Reply from Co-op Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pet Team
Still waiting for membership card …
Still waiting for membership card documenrs should be sent out in pack
July 28, 2026
Reply from Co-op Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pet Team
SPOKE TO JO IN THE TRAVEL INSURANCE…
SPOKE TO JO IN THE TRAVEL INSURANCE DEPARTMENT- REALLY PROFESSIONAL AND HELPFUL- HE SAVED ME ALOT OF TIME AND ENERGY!
August 2, 2026
Unprompted review
Building and Home Contents Insurance
Clear information about my Policy and received helpful advice which made it easy to decide on necessary changes for renewal and payment to my satisfaction. Overall satisfied with the pricing and policy to meet my requirements.
July 31, 2026
Unprompted review
Reply from Co-op Insurance
Hi Mary
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Leanne
Site was easy to manoeuvre and it was…
Site was easy to manoeuvre and it was quick to get quote. All done in a few minutes.
July 30, 2026
Reply from Co-op Insurance
We're so glad you found our site easy to navigate and that obtaining a quote was quick and efficient for you. We appreciate your positive feedback!
Kind regards
Jemma
The Co-op Pet Team 🐾
Shop around for pet insurance.
I held the pet insurance policy with CO-OP last year. At renewal price nearly doubled (no claims made and dog still
Only 5). Found the identical policy with CO-OP on comparison site much cheaper than renewal. Rang CO-OP to see if they would just apply the price to the existing policy but couldn’t/wouldn’t so I let the old poicy lapse and bought the same policy again as a new customer. Completely stupid and a waste of time. My advice - shop around as a new customer every year regardless!!
July 8, 2026
Reply from Co-op Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pets Team
Clear and friendly phone conversation.
The person I spoke to on the phone was courteous and friendly. She explained everything to me very clearly and was actually fun to talk to, which helped me to relax.
July 29, 2026
Unprompted review
Reply from Co-op Insurance
Hi Ms Brislee
Thank you for your kind words. It is great to hear of how our colleague supported you when you called. We look forward to serving you again in the future.
Kind regards
Aysha
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