I am still waiting for my purchase. And I have not received updates about any shipping. But I go back and look at the order it says it's still in process.
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See what reviewers are saying
Delivery was slow and outside of the window ordered. Once eventually dispatched, the item was received within 3 days. Because the item was lot dispatched until around 10 days after my order being... See more
Amazing product for the new iPad Pro 11inch. Was not on their site but they provided good communication and delivery option for UK. Thanks! I think the charging gap can be increased to provide e... See more
Company replied
I needed a telescopic table-top stand to put my iPad at face level whilst painting from photos. After due research (there are several similar ones to choose from) I opted for this stand as it comes fr... See more
Company details
Written by the company
Our mission is to extend the life of tablets by providing quality protective cases at fair prices. We emphasize functionality in our product line so that tablet owners can use devices in more ways and more places – whether on the beach, in the car, outdoors, at home or in the office. At Cooper Cases, we make customer satisfaction our #1 goal, attending to individual customer needs as quickly as possible. Our hands-on approach is based on delivering satisfaction to all clients.
Contact info
1968 S. Coast Hwy, Suite 1260, 92651, Laguna Beach, United States
- +1 224 204 2112
- hello@coopercases.com
- coopercases.com
3.0
Average
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Not informed promptly about problem with order
I had ordered and paid for express delivery. My product did not arrive in the window expected. Then about 5 days later I recieved a message that they had noticed that the product ordered had been damaged as it left the warehouse. This was far too late. It should have left the warehouse at least 5 days earlier and I should have been informed of a problem at that time, so I could have made another arrangement. As it was I could not order a different product in time for the event I had planned. Though I did have communication through email with Cooper Cases and they were pleasant in their response and gave me a full refund. I felt it would have been more helpful had they informed me sooner of a problem.
December 6, 2022
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Great product
November 18, 2022
Going Above and Beyond!
Recently, my Cooper Backlight Executive Case keyboard started giving me lots of trouble and kept me from functioning effectively. I immediately contacted customer service to inform them of my problem and after analyzing my situation, the Customer Experience Specialist, Gaby, made a quick decision to replace my product and had it delivered to my home in 3 days! That's the type of service that makes me a "Raving Fan" for Cooper Case!
November 22, 2022
Unprompted review
Reply from Cooper Cases
Terence, Thank you so much for the excellent feedback. We are happy that you enjoyed your experience with us. You’re right, Gaby is always going above and beyond to ensure our customers receive the best possible service they can. We’ll be sure to share your praises with them.
We are looking forward to serving you again soon!
-Cooper Cases Team
Cooper Exceeds Expectations
I usually don’t write reviews. I don`t praise a company for delivering on the promises made about their products. I purchased it based on those promises; they delivered; I paid. We`re even. The rare company exceeds ordinary expectations. That’s Cooper Cases. Its product is beautiful. The stitching is fantastic. The keyboard is easy to use. Bluetooth hooks up easily and quickly. I used it with my Kindle 7 about as frequently as my laptop. Then, the keyboard on the right side functioned poorly. A customer assistant on Cooper`s website asked a few questions and suggested I try the keyboard with another device. The problem persisted. She promised to resolve the problem. The next day, she said the company would email a replacement from its USA affiliate. I had the new keyboard in two days. The company has cases of all sorts of tablets. If I ever had an iPad or Samsung tablet, I definitely would go with a Cooper Case.
July 24, 2022
Unprompted review
Reply from Cooper Cases
Hello Joseph! I’m so happy to hear you are pleased with our Cooper Infinite Executive and our service. Cooper Cases strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
We count ourselves lucky to have you as a customer.We appreciate you.
Thank you again!
Cooper Cases Team
Cooper Cases fit what I needed like…
Cooper Cases fit what I needed like nothing else I could find. I am on my second as I beat the first one o a pulp. It still works, but my wife told me to be professional and get a new one.
July 15, 2022
Reply from Cooper Cases
Hello Mike! We are incredibly grateful that you took the time out to share your feedback with our Cooper BizMate Pro a versatile & stylish leather binder portfolio. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience. It means the world to our entire team! We look forward to serving you again soon.
- Cooper Cases Team-
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Bad Product see glued prodict and damage marks on unit had to use a marker to cover.Inferior product from previous purchases.
The product had glued area showing and had to use a black marker to cover up damage area.Previous product of the same item had no problems.
May 8, 2022
Reply from Cooper Cases
John! Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less than satisfactory experience with our Cooper FolderTab Executive Leather Portfolio Case and hope you will accept our sincerest apologies.
I understand how disappointing it can be to purchase a product and not have it meet your expectations, so hopefully, we can get this sorted out.
We take complaints of this nature as your peace of mind is our highest priority.
I emailed you in private.
Gaby
- Cooper Cases Team
Reply from Cooper Cases
Hi there! We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as a top priority. I am glad you enjoy your Cooper Dynamo Easy carry and travel with comfortable grip handle designed as one hand carrier. We look forward to serving you again.
-Cooper Cases Team-
They went above and beyond to replace…
They went above and beyond to replace my damaged case after the warranty was expired. Each individual I spoke with professional and polite.
May 3, 2022
Unprompted review
Reply from Cooper Cases
Hello Porter,
We are incredibly grateful that you took the time out to share your feedback with Company. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience, it means the world to our entire team! We look forward to serving you again soon.
-Cooper Cases Team
Great case fast shipping ..
April 27, 2022
Reply from Cooper Cases
Hi Patricia, We thank you for sharing your great experience with everyone! It means a lot to us. If you have any further questions, please do not hesitate to get in touch. -Cooper CasesTeam-
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Way better than competitor
I used a competitor, but found it was floppy, difficult to carry when open, subject to collapse causing the tablet to fall flat, and prone to losing Bluetooth connection with keyboard. I just purchased the Cooper Infinite Executive case/keyboard, so initial reaction: Much more substantial, holding tablet more rigid and stable, and much finer leather-like exterior. Flexible for different tablet sizes. So already impressive (also twice the price!) and we'll worth it!
March 15, 2022
Unprompted review
Reply from Cooper Cases
Hi Paul!
We are incredibly grateful that you took the time to leave us this note.
Our company values put customer satisfaction as a top priority and we are committed to our customers. We choose only the best, and strongest material to provide the best to our customers.
I am glad you enjoyed our Cooper Infinite Executive.
- Cooper Cases Team-
A+ Customer Service
This seller went above and beyond to replace a broken. The response time and the concern for my satisfaction deserves an A+. Will definitely buy from this company again. This seller puts their customers first.
March 12, 2022
Unprompted review
Reply from Cooper Cases
Hi Jacqueline! We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as a top priority, and we are committed to our customers. I hope you enjoy your Cooper Backlight Executive with the adjustable brightness LEDs that come in seven fantastic colors adapting to your environment and mood.
We look forward to serving you again. -Tablet2Cases Team-
I purchased a Cooper Executive…
I purchased a Cooper Executive Backlight Keyboard Case. I lost the ENTER key and wanted to replace this part. I reached out the Cooper which the responded the next day. I emailed the information requested. To my surprise within 1 week I received a brand new Cooper Case.🤗
The customer service as excellent!! I am so happy and love it Cooper Case.
March 7, 2022
Unprompted review
Reply from Cooper Cases
Hello Cynthia,
Thank you for your amazing comment. Your peace of mind is our top priority. We always try to improve and provide the best customer service.
We are happy you are enjoying your Cooper Backlight Keyboard. A very elegant folio case with a keyboard with adjustable brightness in 7 color variations. We are happy it met your expectations.
-Cooper Cases Team-
It is a great tool!
It is a great tool!! I knew already the case so it was precisely what I needed.
Very reliable and though.
Excellent product!!
March 7, 2022
Reply from Cooper Cases
Hello Manuel,
Thanks for this amazing comment. We are glad you are enjoying your new Cooper Dynamo. Which provides the best shockproof protection and is easy to carry and take it anywhere. We are happy it met your expectations.
-Cooper Cases Team-
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I wish all companies were like Cooper…
I wish all companies were like Cooper Cases! Excellent service and when the item was not in stock they told me the reason for the delay and then when it was back in stock they told me it was sent. Well done! It actually came earlier than the original date. Fantastic service!
March 2, 2022
Reply from Cooper Cases
Hello Bian,
Thank you for your amazing feedback. We always try to improve in providing the best customer service. We are happy you are enjoying your new Cooper Mega Table, a versatile table that performs excellently in any environment.
We are glad it met your expectations.
-Cooper Cases Team-
I love this case for my tablet with the…
I love this case for my tablet with the keyboard it worked really good and when I had a problem with the tabs breaking that held the tablet Their response was excellent and replaced it I love the lit up keyboard immensely I will buy another one when I get a bigger tablet with the keyboard their customer service was excellent staying in touch with me until I was completely satisfied
February 26, 2022
Unprompted review
Reply from Cooper Cases
Hello Tammy,
Thank you for this amazing feedback. We are always improving to provide the best service to our customers. We are happy you are enjoying your brand-new keyboard. We are glad it met your expectations.
-Cooper Cases Team-
Reply from Cooper Cases
Hi Martin!
We are glad you took the time to leave us this comment. We hope you are enjoying your brand-new Cooper Trooper 2K.
A case that provides great protection and with hand and shoulder straps to easily carry everywhere. We are happy it met your expectations.
-Cooper Cases Team-
Only got 1 of the 2 cooper cases I…
Only got 1 of the 2 cooper cases I ordered on 1/16/2022 for order # CC5584. I will like to know why have not recieved blue 10 inch case yet?
January 23, 2022
Reply from Cooper Cases
Hi Ronald,
Thank you for bringing this to our attention. We are committed to our customers as your peace of mind is our top priority.
We have contacted you via email to assist you in this matter further and provide you with the best solution.
-Cooper Cases Team-
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Reply from Cooper Cases
Hi Joanne,
We appreciate you took the time to leave us this comment. We hope you are enjoying your new Cooper Dynamo. With the best shockproof protection and easy to carry everywhere.
Looking to hearing from you soon.
-Cooper Cases Team-
Fabulous company with amazing customer…
Fabulous company with amazing customer service! They don’t stop until you’re satisfied!
January 18, 2022
Unprompted review
Reply from Cooper Cases
Hi Jessica,
Thank you for this amazing feedback. We are committed to our customers and we all always try to improve to provide our very best to our customers. I've contacted you by email to send you a small gift of appreciation.
Hope to hear from you soon.
-Cooper Cases Team-
Cooper customer service
Great customer Solved all my issues and then some. Luis Pavon customer service specialist was very accomodating.
January 16, 2022
Unprompted review
Reply from Cooper Cases
Hello Joseph,
We are happy that you leave us this amazing feedback. We always try to improve our skills to provide the best service and solve all of our customer's queries.
We've contacted you by email and left you a small gift of appreciation.
-Cooper Cases Team-
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