Corsair Gaming, Inc. Reviews 

I have been waiting for my Corsair virtuoso max to be shipped for almost a week now and yet they still haven't done this why is it taking so long to get shipped

Customer service is also slow too reply

⭐⭐⭐⭐⭐ Excellent customer service and support from Matthew B.

I would especially like to highlight the support I received from Matthew B. from the Corsair technical support team.

From the very first contact, Matthew was extremely helpful, professional, patient, and always kept an eye on my case. He helped me with an issue with my cooler, arranged the warranty replacement, and later also helped me with the replacement of the tempered glass panel for my Corsair 5000D.

What I appreciate most is that he always answered my questions clearly and genuinely tried to find a solution, maintaining an excellent attitude throughout the entire process. The replacement glass eventually arrived completely free of charge, perfectly packaged and in perfect condition.

After this whole experience, I can honestly say that I am extremely satisfied with both Matthew’s support and Corsair’s customer service. It is great to find a support team that genuinely cares about solving the customer’s problems.

Thank you very much, Matthew, for all your help, patience, and excellent support. Definitely a 10/10 experience. ⭐⭐⭐⭐⭐

Highly recommended!

Perfect support from Corsair, especially thanks to Andrew Freeman for his excellent assistance throughout the whole claim process. As always, Corsair never disappoints.

Eric C. was very helpful with the RMA process of my PSU.

Great customer service from Andrew Freeman, Technical Support Representative. Corsair responded quickly and helped me resolve my issue

It was fast and efficient, and it solved the problem.

When a fan from my AIO cooler went bad, I thought that I'd have to suck it up and buy a new one, but decided to reach out to Corsair's customer support just in case.

Long story short, got a replacement free of charge and with international shipping without a hassle. You can't really ask for more IMO.

Great products, good customer service, 10/10 would buy again. Thanks Matthew B. for the help.

VOID Wireless V2 Bluetooth Headset.

Ehrliche Bewertung. Als ITler dauerhafte Probleme der Bluetooth Verbindung. Bisher keinen Tag ohne das es Verbindungsprobleme gibt. Gefühlt alles Mögliche probiert (Neuinstallation, Geräte komplett neue im Geräte Manager entfernt und neu hinzugefügt hat alles nichts gebracht, etc). Updates kommen auch kaum raus und wenn bringen diese nicht wirklich viel. Ein weiters Problem wenn die Verbindung weg ist das wiederherstellen der Verbindung klappt nur sehr mühsam und meistens kann man nicht einordnen warum es jetzt klappt und ein anderes mal nicht! nur aus einem Grund gibt es zwei Sterne da der Sound ganz okay ist für den Preis, allerdings das wars auch schon. War mein letzter Kauf von diesem Hersteller!

VOID Wireless V2 Bluetooth Headset.

Honest review. As an IT professional, I’ve been having persistent problems with the Bluetooth connection. So far, not a single day has gone by without connection issues. I feel like I’ve tried everything possible (reinstalling the software, completely removing and re-adding devices in Device Manager—none of it helped, etc.). Updates are rarely released, and when they are, they don’t really make much of a difference. Another problem is that when the connection drops, reestablishing it is a real hassle, and most of the time you can’t figure out why it works sometimes but not others! The only reason I’m giving it two stars is that the sound quality is decent for the price—but that’s about it. This was my last purchase from this manufacturer!

Absolute pathetic shipping times. It took them almost a week to actually ship one in stock PCIe cable. So from the time I ordered till it's going to arrive it's going to be almost 2 full weeks for one in stock cable. I could have had custom length ones made and shipped to me quicker.

Wonderful customer service and always a great product quality!

5 years ago, I bought a decent PC from a builder. The RAM was Corsair, 32GB on 2 sticks.
2 weeks ago, one of the sticks failed. I did a proper analysis and sent my results to Corsair. I was amazed to get a reply saying that they would replace the RAM. The process after that was just as amazing, especially the frequency of communication. I didn't even pay a penny for postage.
So thank you to Corsair, Raton and colleagues, and indeed DHL, who managed the shipment from Taiwan, and again, gave superb communication.
Ram is back in the PC today and working.
Thank you so much.

I've been using Corsair products for many years, and my K70 RGB RAPIDFIRE is still working perfectly after around 8 years. This was my first time contacting Corsair support, as the wrist rest had become quite worn. Andrew Freeman kindly checked if there was still a replacement avaliable that could be sent as courtesy. Unfortunately, there was no stock left, but I really appreciated his help.

I purchased the Edge because I genuinely thought it was an excellent concept and something that would be a great addition to my PC setup. Unfortunately, my experience with the product has been extremely disappointing—not because of the hardware or the idea behind it, but because of the software reliability.

When the XENEON Edge initially starts, it generally works as expected. The problems begin after normal everyday use, particularly when my computer and monitors enter sleep mode.

After waking the computer, the XENEON Edge frequently does not recover properly. The widgets and information that should be displayed either fail to appear, appear incorrectly, or the Edge simply does not return to its previous working state.

Sometimes force-quitting and restarting iCUE temporarily fixes the problem. Other times, even that does not work, and I am forced to restart my entire computer just to get the XENEON Edge functioning normally again.

This is particularly frustrating because restarting an entire PC should not be necessary to restore basic functionality to a $200+ secondary display.

I initially wondered whether this was something specific to my computer. However, after researching the issue, I found numerous reports from other XENEON Edge owners describing remarkably similar behavior—problems after waking from sleep, widgets disappearing or becoming misaligned, black screens, USB disconnect/reconnect behavior, and situations where restarting iCUE or rebooting Windows becomes necessary.

That makes this feel much less like an isolated hardware problem and much more like a software/firmware reliability problem.

What makes the situation especially disappointing is that the XENEON Edge is actually a very good idea. When everything works correctly, I like the product. The touchscreen, widgets, system monitoring, and customizable display are exactly why I purchased it.

Unfortunately, a product like this is only useful if the software controlling it is reliable.

At the moment, the software experience makes the XENEON Edge feel unfinished. Something as basic as allowing the computer to sleep and expecting the Edge to function normally when the computer wakes should not cause this many problems.

The instability has reached the point where I disconnected the XENEON Edge from my computer entirely. Instead of improving my setup, it was disrupting the normal operation and workflow of my PC.

That is incredibly disappointing.

I have purchased Corsair products because I consider Corsair a reputable company, and I expected a much more polished experience. I am not asking for additional features or expecting the product to do something outside of its advertised capabilities. I simply want the features I paid for to function consistently.

Right now, I honestly feel as though I wasted approximately $200 on a product that has excellent hardware potential but software that is not mature or reliable enough to support it.

Please let me know:

1. Whether Corsair is aware of the XENEON Edge sleep/wake and widget recovery problems.
2. Whether these issues are currently being addressed through an upcoming iCUE or firmware update.
3. Whether there is a permanent solution available rather than repeatedly restarting iCUE or rebooting the computer.
4. If there is no permanent solution, what options Corsair can offer regarding replacement, refund, or another resolution.

I would actually prefer to keep the XENEON Edge because I like the concept and what the product is supposed to do. However, I cannot justify keeping a $200+ display disconnected from my computer because its supporting software makes it unreliable during normal use.

I hope Corsair takes these reports seriously and focuses on stabilizing the software experience, because the XENEON Edge could be a fantastic product. At the moment, the software is unfortunately preventing it from being one.

Genuinely awesome customer service. I had a problem with a product and they did not shy away to help me quickly and professionally! One of their member, Raton S. has given me an excellent help for my trouble.

Andrew Freeman fue muy atento y resolvio mi problema, me atendio muy buen

Amazing service by Raton. s helped me all through the journey!

I purchased a controller that does not work correctly and you want me to return it and buy another one. How does that make any sense?

Then send me the controller that works. This is the second controller with the same problem. How do you send two controllers that have issues with paddles not working?

I have been patient since June 9th when I fisrt tried to get help. This issue should've been resolved already. I already had an email with Senior Rep.

Love all the Customer service ppl from corsair :)

Matthew B. provided excellent support with my Corsair mouse warranty replacement. He was very friendly, helpful, and efficient throughout the entire process. Everything was handled quickly and smoothly. Great customer service!