Corsair Gaming, Inc. Reviews 

Merci à toute l'équipe et à Matty en particulier qui a suivi mon dossier et je la remercie pour la rapidité et le suivi RMA ainsi que la livraison super rapide aussi!
Thanks to the whole team, and especially to Matty, who handled my case; I appreciate the speed and the RMA follow-up, as well as the super-fast delivery!

They resolved my problem without putting up many obstacles or making excuses to avoid fixing it.
Andrew Freeman was very patient and kind in helping me resolve my problem.

I recently had a major setback while building my PC when the tempered glass side panel of my Corsair 5000D shattered during the initial assembly. To make matters worse, I then accidentally ordered the wrong replacement part from the website.

Mel from the technical support team handled my case, and she was absolutely wonderful. She showed incredible reactivity, endless patience, and pure kindness in helping me correct my mistake, process the return for the wrong item, and get the correct replacement shipped out.

Thanks to her help and support, my PC is finally complete and fully protected again. This was hands down one of the best customer service experiences I've ever had. Thank you so much again, Mel!

Had intel ddr5 asked them for stable timings on amd as xmp had black screens they just said they can't help with manual clocks both times

Way ahead in the way communications were and how he handled the situation.

The support was impeccable. Mel H.'s service was very professional and attentive. Thank you for the excellent assistance provided regarding order 2009044984.

Fast response with suggestions on replacement parts!

I opened a ticket on the corsair site regarding a defective RAM stick.

Support first replied with some steps I could take to diagnose or fix the problem. Once that didn't work, they immediately offered me a replacement. It took less than a week from sending the RAM back to having the new kit. Very good customer support experience overall.

Their customer service took a bit of time and wondered if they were gonna reply... But they did and it was short and brief and straight to the point. This is why I choose Corsair, they might be pricey but I say it's worth it!

Honestly, this is the benchmark for modern B2C customer service.

I had a repeated issue with an older product which was no longer covered under warranty. I was pretty irritated about this and thought I was done with Corsair, nevertheless Andrew Freeman from Corsair support went to great lengths to rectify the issue.

They have made a customer for life. If there are problems, they WILL get fixed.

The communication process is confusing. I can only hope that I understand what is being asked. Deliver my response. Hope. I am not sure if I provided correctly.

Everything is excellent and to the point.

Quick response time

I broke my Corsair Case 5000D left tempered glass panel by accident, and because replacement is no longer available in the WebStore (no longer in production), I decided to communicate with the help center. After getting a support ticket, all communication was excellent.

I got my replacement under warranty (I was not expecting that because I bought my Case in a local store), and delivered on time.

Eric followed through with a difficult situation where my AIO from 9 years ago leaked and damaged my motherboard. Corsair did right and got me a replacement AIO and helped me cover the cost of a new motherboard

Anthony S. Help me directly to find exactly what i wanted to have and fast ! I really appreciate , its a big job , thank youuuu 🫶

Quick responses and great customer/after-sales service.

After a problem with my RAM, i contact the service for a replacement. Mel was the person who answer. She was clear. Finally, I received a new and working RAM, so all is OK now.

Real people that were really helpful. It was a challenging situation because I wasn’t able to turn my PC on the perform the requested troubleshooting and they could have easily brushed me off but instead they offered a replacement without hassling me. Made me feel better about the money I spent and gave me confidence to continue to buy Corsair going forward.

I found the system clumsy and a bit maddening. I don’t understand why, after uploading my purchase order and serial number for the automated system, I had to do it again once a human being (Andrew Freeman) took over. I was reasonably pleased with his responsiveness.

Good products but even better customer service. Had a faulty part and I received fast responses and assistance, and quick resolution through replacement parts without any barriers. Very impressed and pleased. I will never be worried about buying Corsair products.