Corsair Gaming, Inc. Reviews 

excellent comunnication and resolve my problem so fast

Charged me postage for return then sent a prepaid shipping after I had returned it and then sent a replacement

I needed a spared part for my corsair chair. After I send a video with the problem Matthew B from technical support was very responsive and understand the problem immediately and send the required parts for replacement l! Excellent customer support.

I been very happy with the great support Andrew Freeman gave me and very helpful. Thank You.

I don’t what caused the failure on the AIO, I never dealt with a RMA before. Andrew Freeman made it very easy. From making sure I identified the product correctly, speedy responses, professionalism. I expected the AIO to take longer in shipment than I did. Overall I like Corsair products and the customer service I experienced.

Currently dealing with a technical issue with the Galleon SD 100 keyboard. Joe, the tech support at this company is proactive, and responsive. I am in contact with him daily, and he continues to work quickly to resolve my issue. Excellent support and quick response.

Mel was very helpful! They gave me a full list of issues to check and it helped solve my inquiry. Wonderful support and a blessing to have Mel work for this company.

Customer service with the best expected outcome

I want to thank Matthew B. for his assitance, The response was on time, I did not have to wait a lot for assitance and the was very clear with the requests and information he need from me. I did reqeust a warranty with my headset and he fullfilled it with all he proper information. thanks for your help!

Fast
Andrew Freeman 10/10

Here’s a quick recap of my situation:

On June 26, I ordered a 4000D case, the iCUE Link QX120 fan starter kit, an extra QX120 fan, an AIO cooler, and an iCUE cable from the official Corsair website.

On July 30, UPS only delivered the case, but Corsair emailed me saying the "entire order was delivered." However, the UPS tracking clearly showed only one package was shipped and the second one (with the rest of my stuff) was stuck at Corsair’s Netherlands hub on "label created."

On July 4, I opened a ticket via Corsair's chatbot.

I messaged customer service on Sunday and, surprisingly, they replied (on PDT time, I’m on CET) and escalated my ticket.

Operator Vincenzo took over and asked for photos of the box, the shipping label, and the contents. I took the pics and sent everything over.

On July 9, the second package finally arrived at my office, personally arranged by Vincenzo with a ton of apologies.

On July 10, I picked it up, ready to build my PC, only to find out the 3-fan iCUE 120mm starter kit is missing.

Yesterday, I emailed Vincenzo from the escalation team again. They asked me again for photos of the items, the box, the shipping label, and a packing slip listing the shipped items—but I couldn't find that paper anywhere in the box.

Now, they refuse to refund. This is just ridiculous, we're talking about a 150+ € loss!
Finally, I don't care about apologies, I strongly suggest to buy from different resellers, Corsair shipping systems must be rigged.

Fluent support after my Headset (Void 2) didnt charge after 6 months.
I got instant answers after writing a ticket and the reship (via ups) went smoothly
5/5

Andrew Freeman did a wonderful job. Thanks a lot

Jason from Support went above and beyond to get my one faulty SO-DIMM replaced. Speedy super service !

Excellent technical service, they resolve issues efficiently and simply. Thank you, Andrew Freeman

Have always used Corsair for their great products, but mainly for their amazing support staff.
Have only had to use them twice, once for a bracket that had bent (my fault)and sent out replacement with no charge.
Recently had a AIO hub fail, and within 5 days of my ticket i'd had a replacement sent to my home.
A lot of companies could learn a lot about customer service from Corsair.
Also like to thank Raton S. from corsair for sorting this issue out with speed and superb customer service skills.

I had an RGB issue with one of the fans in my Corsair case. Initially, I mistakenly reported it as a different product, but after realizing the fan was actually one of the pre-installed case fans, I updated my support ticket.

Matthew B. handled the situation professionally and made the warranty process very easy. He clearly explained what information was needed, responded quickly, and approved a replacement fan without any unnecessary complications.

I really appreciate the excellent customer service and how smoothly the entire RMA process was handled. Thank you, Matthew, for your professionalism and support!

I recently experienced an issue with a set of defective RAM sticks, but Corsair’s customer support team was outstanding. They handled my request quickly, approved a replacement without any hassle, and sent out the new set immediately. Their efficiency and commitment to the customer are top-tier. I will definitely continue to rely on Corsair for my future IT hardware needs.

Corsair Team sent me out a replacement set of thumb nuts as my cooler kit was missing them. After identifying my cooler model and cpu model they were happy to send out a replacement to a remote location.

First, getting in touch with Corsair was very straightforward and easy. Second, response from Corsair was very quick. But, here is the important part for me.

The person who helped me, Mel, was very kind, understanding, patient, and most importantly, very compassionate and caring. She not only helped me with the issue I initially contacted Corsair about, but also answered other questions I had about other products, sending me links, etc.. For me reason to contact, Mel went through trouble shooting with me, and told me what my options were. Once I decided, she made the process very quick and easy. More importantly, she never rushed me. This is probably the best experience I have had. Thank you for the excellent customer service, best service in general, a wonderful solution, and allowing me to get all my questions answered. I really appreciate you. THANK YOU! <3