Ordered on ge.cosmostore.org in August 2026 (order #713875) with delivery to Georgia. The site promises 14–20 days for standard shipping. The parcel (LT146644747SG) became available for pic... See more
Company replied
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Ordered on ge.cosmostore.org in August 2026 (order #713875) with delivery to Georgia. The site promises 14–20 days for standard shipping. The parcel (LT146644747SG) became available for pic... See more
Company replied
I placed my order #709432 on June 30th, made a payment the same day. I have received yest a tracking number that even the Logistics Company couldn't find on system. I wrote more than 5 messages th... See more
Company replied
I placed my order #706491 on Sep 27th, made a payment the same day. Till now (Oct 6th) the order status is still "processed by manager", I haven't got the confirmation of payment (the amount more th... See more
Day 5 following ordering a bag from them. Emails say they provide automatic tracking. No tracking number provided yet. No phone number, only an email address. Feels like i'll be calling my cred... See more
Company replied
CosmoStore is an online cosmetics store offering a wide selection of high-quality skincare, makeup, and fragrance products. We take pride in providing access to a diverse range of popular cosmetic solutions from leading manufacturers. Our team aims to offer convenience and security in your shopping experience, allowing you to enjoy beauty and self-care with confidence and pleasure. Welcome to the world of cosmetics and beauty with CosmoStore!
10/F, Wharf T&T Centre,Harbour City, 7 Canton Road,Tsim Sha Tsui, 125502, Hong Kong, Harbour City, Hong Kong
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I ordered Lancôme skin care , the shipment arrived during less than one month , packaging was great and products original .
Originally left a bad review because i got mixed up with another company i was also expecting a delivery from! Sorry about that.
Delivered in time in perfect condition, good service!

Reply from CosmoStore
I was very skeptical when I ordered my cosmetic products from Comostore in Hong Kong. The Internet page looks as if it could be a scam with the usual spelling errors etc. The confirmation I received via E-mail also looked dodgy. Payment was made via PayPal and credit card combined.
But the product arrived in Luxembourg in prime condition, on time and without ayny custom duties to be paid.
My worries were put to shame.
I can highly recommend Comostore and their products. Shipping costs are more than reasonable and they sell products which it is hard to find anywhere else. I purchased a product from a Canadian manufacturer and it’s exactly like the one I bought in the US.
Thank you for excellent service

Reply from CosmoStore
Everything was superb! The website, the shipping, the product and the overall experience was beyond satisfaction.

Reply from CosmoStore
Horrible service! I have not got my item yet even after almost 1.5months..
They claimed they will deliver in 14 to 25 days and it’s past a month the item has not been delivered yet. When I checked now they have changed the delivery time to 45 days with no reason, but repeatedly reply the same message without a proper response. They hardly respond.
I bought this item as a surprise gift and the surprise is ruined. They didn’t give any attention at all. The most pathetic and horrible online purchasing experience ever!!!!
I placed my order in September and received it on 24th November.

Reply from CosmoStore
Hello, I want to leave here my review on the purchase of cosmetics for my beauty salon. Delivered in 11 days, the package arrived without any dents or damages. The prices are reasonable, but not the lowest, because the cosmetics are of good quality. Visitors to my beauty salon are satisfied
Ordered a parcel 3 months ago and still didn't get it to the EU. The company refuses to send a refund.

Reply from CosmoStore
I never received my order, and the company will not give me a refund. Bad customer service.

Reply from CosmoStore
Have never had a bad experience since using CosmoStore for several years now........go above and beyond to keep their customers happy always.

Reply from CosmoStore
This is so easy to buy. I love that it only takes a few moments to buy.

Reply from CosmoStore
"The service at CosmoStore is totally reliable, quick, efficient and I cant find anyone else cheaper.
Been shopping on Cosmoctore for many many years"

Reply from CosmoStore
So far so good. Had issue with broken shampoo bottle. They happily sent a new one. I have no issues so far.
This is my 41st order - and never a problem.
I love this site for shopping for all the luxury items I love at fair prices!
The customer service is great they are quick and efficient to answer all questions.
easy to navigate and well set out. Great specials and rewards for returning customers.
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