CosmoStore Reviews 

119
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Ordered on ge.cosmostore.org in August 2026 (order #713875) with delivery to Georgia. The site promises 14–20 days for standard shipping. The parcel (LT146644747SG) became available for pic... See more

Company replied

Rated 1 out of 5 stars

I placed my order #709432 on June 30th, made a payment the same day. I have received yest a tracking number that even the Logistics Company couldn't find on system. I wrote more than 5 messages th... See more

Company replied

Rated 1 out of 5 stars

I placed my order #706491 on Sep 27th, made a payment the same day. Till now (Oct 6th) the order status is still "processed by manager", I haven't got the confirmation of payment (the amount more th... See more

Rated 1 out of 5 stars

Day 5 following ordering a bag from them. Emails say they provide automatic tracking. No tracking number provided yet. No phone number, only an email address. Feels like i'll be calling my cred... See more

Company replied

Company details

  1. Cosmetics Store

Written by the company

CosmoStore is an online cosmetics store offering a wide selection of high-quality skincare, makeup, and fragrance products. We take pride in providing access to a diverse range of popular cosmetic solutions from leading manufacturers. Our team aims to offer convenience and security in your shopping experience, allowing you to enjoy beauty and self-care with confidence and pleasure. Welcome to the world of cosmetics and beauty with CosmoStore!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

119 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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1.3

All reviews

(119)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

I ordered Lancôme skin care , the shipment arrived during less than one month , packaging was great and products original .

January 18, 2021
Rated 5 out of 5 stars

Very good

Originally left a bad review because i got mixed up with another company i was also expecting a delivery from! Sorry about that.

Delivered in time in perfect condition, good service!

January 15, 2021
CosmoStore logo

Reply from CosmoStore

Dear Customer.
The parcel for your order has been delivered. Last status: Deliver item (Inb) 14 December 2020 Udhaybah post office. Please contact us if you haven't received your package.

Rated 5 out of 5 stars

I was very skeptical when I ordered my…

I was very skeptical when I ordered my cosmetic products from Comostore in Hong Kong. The Internet page looks as if it could be a scam with the usual spelling errors etc. The confirmation I received via E-mail also looked dodgy. Payment was made via PayPal and credit card combined.
But the product arrived in Luxembourg in prime condition, on time and without ayny custom duties to be paid.
My worries were put to shame.
I can highly recommend Comostore and their products. Shipping costs are more than reasonable and they sell products which it is hard to find anywhere else. I purchased a product from a Canadian manufacturer and it’s exactly like the one I bought in the US.
Thank you for excellent service

January 14, 2021
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Reply from CosmoStore

Dear Customer.
Thank you for your feedback.

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Rated 5 out of 5 stars

Everything was superb

Everything was superb! The website, the shipping, the product and the overall experience was beyond satisfaction.

January 14, 2021
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Reply from CosmoStore

Dear Customer.
Thank you for your feedback.

Rated 1 out of 5 stars

Horrible service. I have not got the goods yet after 1.5 months

Horrible service! I have not got my item yet even after almost 1.5months..

They claimed they will deliver in 14 to 25 days and it’s past a month the item has not been delivered yet. When I checked now they have changed the delivery time to 45 days with no reason, but repeatedly reply the same message without a proper response. They hardly respond.

I bought this item as a surprise gift and the surprise is ruined. They didn’t give any attention at all. The most pathetic and horrible online purchasing experience ever!!!!

January 10, 2021
Unprompted review
Rated 2 out of 5 stars

My first

I placed my order in September and received it on 24th November.

November 18, 2020
Unprompted review
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Reply from CosmoStore

Dear Customer.
Your order was delivered on November 24, 2020 We apologize for the long delivery time due to the pandemic.

Rated 5 out of 5 stars

Hello

Hello, I want to leave here my review on the purchase of cosmetics for my beauty salon. Delivered in 11 days, the package arrived without any dents or damages. The prices are reasonable, but not the lowest, because the cosmetics are of good quality. Visitors to my beauty salon are satisfied

June 28, 2020
Unprompted review
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Rated 1 out of 5 stars

Horrible

Ordered a parcel 3 months ago and still didn't get it to the EU. The company refuses to send a refund.

June 27, 2020
Unprompted review
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Reply from CosmoStore

Dear client.
We are sorry that your package has not been delivered yet. The parcels are delayed due to quarantine in Singapore and cancellation of flights.  Your order will be delivered. Cancellation of delivery is not possible due to transit. If you receive a parcel, please refuse it and we will perform a full refund. 
We apologise for any inconvenience. 

Rated 1 out of 5 stars

I never received my order

I never received my order, and the company will not give me a refund. Bad customer service.

June 5, 2020
Unprompted review
CosmoStore logo

Reply from CosmoStore

Dear client.
We are sorry that your package has not been delivered yet. The parcels are delayed due to quarantine in Singapore and cancellation of flights.  Your order will be delivered. Cancellation of delivery is not possible due to transit. If you receive a parcel, please refuse it and we will perform a full refund. 
We apologise for any inconvenience. 

Rated 4 out of 5 stars

Excellent to deal with.

Have never had a bad experience since using CosmoStore for several years now........go above and beyond to keep their customers happy always.

March 6, 2019
Unprompted review
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Reply from CosmoStore

Dear client.
Thank you for your feedback. We are happy to do the best service for you.

Rated 4 out of 5 stars

EASY

This is so easy to buy. I love that it only takes a few moments to buy.

March 5, 2019
Unprompted review
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Reply from CosmoStore

Dear client.
Thank you for your feedback. We are happy to do the best service for you.

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Rated 5 out of 5 stars

CosmoStore is totally reliable

"The service at CosmoStore is totally reliable, quick, efficient and I cant find anyone else cheaper.
Been shopping on Cosmoctore for many many years"

March 3, 2019
Unprompted review
CosmoStore logo

Reply from CosmoStore

Dear client.
Thank you for your feedback. We are happy to do the best service for you.

Rated 5 out of 5 stars

I love CosmoStore!!

I love this site for shopping for all the luxury items I love at fair prices!
The customer service is great they are quick and efficient to answer all questions.

November 23, 2018
Unprompted review
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Rated 5 out of 5 stars

Great site

easy to navigate and well set out. Great specials and rewards for returning customers.

November 22, 2018
Unprompted review

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