Ordered on ge.cosmostore.org in August 2026 (order #713875) with delivery to Georgia. The site promises 14–20 days for standard shipping. The parcel (LT146644747SG) became available for pic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed my order #709432 on June 30th, made a payment the same day. I have received yest a tracking number that even the Logistics Company couldn't find on system. I wrote more than 5 messages th... See more
Company replied
I placed my order #706491 on Sep 27th, made a payment the same day. Till now (Oct 6th) the order status is still "processed by manager", I haven't got the confirmation of payment (the amount more th... See more
Day 5 following ordering a bag from them. Emails say they provide automatic tracking. No tracking number provided yet. No phone number, only an email address. Feels like i'll be calling my cred... See more
Company replied
Company details
Written by the company
CosmoStore is an online cosmetics store offering a wide selection of high-quality skincare, makeup, and fragrance products. We take pride in providing access to a diverse range of popular cosmetic solutions from leading manufacturers. Our team aims to offer convenience and security in your shopping experience, allowing you to enjoy beauty and self-care with confidence and pleasure. Welcome to the world of cosmetics and beauty with CosmoStore!
Contact info
10/F, Wharf T&T Centre,Harbour City, 7 Canton Road,Tsim Sha Tsui, 125502, Hong Kong, Harbour City, Hong Kong
- +852 2199 7798
- order@cosmostore.org
- cosmostore.org
1.3
Bad
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loyalty pays
A great company which heavily rewards loyalty. I've never had any issues with my order and the prices are excellent.
November 20, 2018
Unprompted review
Advertisement
Great loyalty discounts
CosmoStore is a great company which I have been using for over ten years. Their loyalty discounts arrive in my inbox around the same time as I need to top up my makeup kit. Very handy!
November 20, 2018
Unprompted review
Always get what I need
"I always find what I want on your site.
Thank you"
November 20, 2018
Unprompted review
Advertisement
Have used this company for 15 years
"I love CosmoStore, I have been a customer for over 15 years. I buy cosmetics, skin care, hair care and perfume. They can be trusted 100%. I have never had any problems. Delivery is extremely quick. I can't say enough about this company ... what are you waiting for ... order from them today ... you won't be disappointed.
(New Zealand)"
October 5, 2018
Unprompted review
easy to find products
great shopping experience, easy to find products oyou want
October 4, 2018
Unprompted review
Advertisement
great purchases
I find CosmoStore to be prompt with delivery, and their prices and loyalty discounts/discounts are really, really good. Alot cheaper than going to the mall or salon. And the variety is great.
October 4, 2018
Unprompted review
Great Service, Easy to Use, Quick Delivery
The only place to buy cosmetics! I don't bother shopping in store anymore :)
October 4, 2018
Unprompted review
The Best Every
I only buy from CosmoSore and not once have I ever been disappointed. Love it!!
October 3, 2018
Unprompted review
easy to navigate and well set out
easy to navigate and well set out. Great specials and rewards for returning customers.
September 22, 2018
Unprompted review
Advertisement
Great specials
Good specials and great discounts. Site is easy to use. Love getting the package in the mail all wrapped nicely, feels like a birthday.
September 22, 2018
Unprompted review
always best choice
the first and last site to check for good deals.
September 21, 2018
Unprompted review
Awesome
Awesome site, great prices, huge variety of brands. Reliable service too
September 20, 2018
Unprompted review
good service
September 8, 2018
Unprompted review
Advertisement
I do not recommend
Still waiting for order i made 2 weeks ago! Everything you buy has not been taxed yet in europe, so be prepared for customs to tax you on top of price you pay - they should warn you about this before you order any products (they have it noted on their website but you have to search for that - its not clear)
Unfortunately its part of my fault because i havent made proper research but clearly i wont be buying from them again since i could get everything cheaper and faster elsewhere. Dissapointed.
edit: received the order in around 3 weeks - from switzerland (took longer than shiping from chia), ive been taxed 50% of the order value, so i have paid way way more than i would have elsewhere. Never again.
September 1, 2018
Unprompted review
Excellent service
I bought a perfume for my wife.
I have received it in a short time and in very good conditions.
The item purchased is of first quality and my wife has been very happy and me too
August 31, 2018
Unprompted review
handling charge
I am not happy about paying a handling charge for 1 litre bottles of shampoo and conditioner.
August 15, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.