I agree with others who say this is a scam company. I ordered a jacket and they sent me an email saying they shipped it but the tracking number did not allow tracking. When I contacted them they told... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Happy with LV Wapity case. Is gently used as described. Shipped promptly. Always happy that Couture USA has good return policy as opposed to bag purchases from a very large consignment shop that does... See more
Company replied
I was not able to buy the product, as 4 confirmed orders were canceled without reasons. I have tried multiple different credit cards, AmazonPay, and PayPal. All got rejected even tough all payment m... See more
Company replied
This company hires people remotely to improve their ratings. I tried it only to discover to be able to complete orders you have to deposit money to "buy" the products temporarily so the reviews seem l... See more
Company replied
Company details
About Couture USA
Written by the company
Couture Designer Resale Boutique offers a wide selection of authentic pre-owned designer handbags, jewelry, accessories, shoes and apparel featuring luxury designers that include Chanel, Louis Vuitton, Gucci, Hermes, David Yurman.
Couture VIP
Sign up now for exclusive coupons and pre-sale updates before anyone else!
+75 OFF your first purchase
Sign Up100% Authentic – Free Shipping – 30-day Returns
Every item goes through a thorough review process to ensure it is a 100% authentic luxury piece, or your money back. We offer free standard ground delivery (Continental US only). All orders placed through Couture USA are shipped fully insured.
Contact info
10117 Montague St, 33626, Tampa, United States
- (888) 969-7455
- service@coutureusa.com
- coutureusa.com
2.4
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Couture USA
Hi Wilfred,
We’re so happy to know you had an excellent shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Advertisement
Reply from Couture USA
Hi Karen,
We’re so happy to know you had an amazing shopping experience with us and love our store. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
The mannequin that you used showed the…
The mannequin that you used showed the earrings I bought from you as much as larger than their small size. I am very disappointed in the merchandise and in the presentation of the merchandise. These earrings are useless to me .
I am a longtime customer, and find these earrings a grave disappointment to me.
Carol
December 19, 2020
Reply from Couture USA
Hi Carol,
We are so sorry you are unsatisfied with your recent purchase at Couture USA. We show all of our products on an average size mannequin in order to give the customer an idea of what the item will look like on a real person. We also provide measurements so that the customer can have a more accurate idea of how the item will look on them.
We are truly sorry the item received was not the size you expected, we apologize for any inconvenience.
Reply from Couture USA
Hi Cristine,
We’re so happy to know you had an amazing shopping experience with us and love your new belt. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Very courteous and informative
Very courteous and informative! The boutique was clean and organized. Looking forward to going back.
December 17, 2020
Reply from Couture USA
Hi Lyndsay,
We’re so happy to know you had a good shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Advertisement
Once again...perfection‼️💯👍
December 13, 2020
Reply from Couture USA
Hi Mary,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
They are amazinggggggg
They are amazinggggggg!
They always have new inventory and their store is beautiful. I have also bought online and they are quick and easy!
Highly recommend them!
December 12, 2020
Reply from Couture USA
Hi Sylvana,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Reply from Couture USA
Hi Elizabeth,
We’re so happy to know you love our inventory selection. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Great service
The product was in excellent condition and arrived on time...customer service was awesome
December 6, 2020
Reply from Couture USA
Hi James,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Advertisement
I loved the store and found some…
I loved the store and found some wonderful purses. There are some great finds!! I also found a cute top. I will be back.
December 6, 2020
Reply from Couture USA
Hi Julie,
We’re so happy to know you love our pre-owned pieces. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
The product was described in detail and…
The product was described in detail and critically, arrived quickly and in better condition than expected.
December 2, 2020
Reply from Couture USA
Hi Robert,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Such great selections and pricing- a…
Such great selections and pricing- a really fun treasure hunt every time I go there!
November 29, 2020
Reply from Couture USA
Hi Karen,
We’re so happy to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Amber is amazing
Amber is amazing! Great quality items at good deals. Support local business with awesome people!
November 29, 2020
Reply from Couture USA
Hi MC,
We’re so happy to know you had an amazing shopping experience with Amber. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Advertisement
This is the place to shop!
November 28, 2020
Reply from Couture USA
Hi Snoopy,
We’re so happy to know you had an amazing shopping experience with us and love to shop with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
I love my MCM bag!
I have purchased two purses from Couture USA and they are absolutely perfect! The condition is exactly as described. Both my bags were practically new.
November 26, 2020
Reply from Couture USA
Hi Priscilla,
We’re so happy to know you had an amazing shopping experience with us and that you are in love with both items. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Perfect
Fast Shipping. 100% authentic Gucci x Yankees product. In perfect shape. Couldn't be happier. Awesome piece that I only dreamed of but now own. Thank you!
November 25, 2020
Reply from Couture USA
Hi David,
We’re so happy to know you had an amazing shopping experience with us and love your new Gucci item. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
An ideal place for those who love…
An ideal place for those who love beautiful things and strive to get the best.
I can safely recommend this store, you will definitely not remain indifferent to it...
November 24, 2020
Unprompted review
Reply from Couture USA
Hi Emmanuel,
We’re so happy to know you enjoy shopping with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Advertisement
Great experience
Love the shoes I bought, but they did not fit me well. I had to return, and Couture USA refunded me right away after they got the shoes back. I’m very impressed with their policy and professionalism. Will buy from them again.
November 20, 2020
Reply from Couture USA
Hi Suzyq,
We’re so happy to know you had a smooth return process. We hope you find something you love in the future. We try our best and truly appreciate your review and feedback.
Thank you!
Very helpful staff
Very helpful staff.
Needed to get a gift for my wife in a hurry.
Package arrived on time.
Appreciate all your help.
November 17, 2020
Reply from Couture USA
Hi Daniel,
We’re so happy to know your wife loved her present as much as we did. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Louis Vuitton
They were very nice and helpful. I love online shopping at Couture and when I'm in Tampa, I make sure that I visit the store. The prices are great for high in merchandise.
November 17, 2020
Reply from Couture USA
Hi Inger,
We’re so happy to know you love your shopping experiences with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.