Covéa Insurance plc Reviews 

The company agreed a claim, and even stated that payment would be made within 3 - 5 working days. The claim was then reneged 10 days later, when the repair work had commenced.

Oh I was delighted with everyone. Everyone was so nice, polite and helpful. I was so pleased how the whole process went. Luke was so helpful I was ahead of him at the end !!
Although my husband didn't expect it to be his fault because of the speed of the other chap, a young lady explained the situation.
Thank you Luke and to everyone I spoke to making a horrible experience easy to deal with. Thank you all.

Helpful & explained procedure after accident

Taff was really thorough and helpful.

Taff the person I spoke to.was very helpful and extremely kind and patient explaining things clearly

Taff was excellent he was very helpful and explained everything to me. He always checked up on my details to make sure I understood all the information. He repeated information so I could write it all down. Very impressed with the service. Thanks so much Taff

I would give 0 stars if I could. This is by far the worst company I have ever dealt with. My car was parked and hit, but Covéa took my excess and then did nothing. I had to chase numerous times and each time was told they had too many cases on the go to deal with mine. They then said they had sent the case to solicitors but that proved to be false. I will never take out insurance with them again!

I have never been treated so abysmally by an insurance company. After being involved in an awful accident where I was lucky to walk away, the lack of consistent information and support was non existent. Despite paying for a courtesy car on my policy I wasn’t given one and had to pay for a hire car, I was told different things on the telephone. And one of the worst things was their approved car repairer wouldn’t do the work, they came out with a string of excuses and told me to go elsewhere, which Covea won’t believe despite this being on a recorded telephone call. Covea have upheld part of my complaint which was around rude and disrespectful customer service advisors and that I was given conflicting information that affected my decisions. Avoid the company! Also beware that brokers such as the AA use them so check who your insurance is actually with.

Taff from the claims team was very polite and patient, talked me through the process and made the whole experiance very easy, thank you Taff.

Jim

Very professional and helpful

Very helpful and sympathetic during our conversation.

Rachel anderton and her manager a credit to covea insurance although a little frustrated at moment no reflection on the above two people

Taff was friendly and reassuring when speaking to me. He explained things clearly and was patient when I was responding. Made the whole experience seem easy at this difficult time. Thank you

An absolutely great person to talk to. Really helpful polite and helped so much during the claim. Totally recommend the company and to speak to this person. Thank you Taff you made my day .

It was very good. Asked the relevant questions and gave me the relevant information.

Lucy was very helpful, professional and pleasant. She outlined exactly what I could do and the options I could choose. She also explained that I could phone if I needed any help . This is a good insurance company .

Honestly I’d stay clear, especially were you have a rescue dog and you’re unsure of their breed. They treat you like a criminal and find any excuse not to pay

Taff was very helpful

Highly efficient and speedy response. Staff were very helpful as well