Covéa Insurance plc Reviews 

Covea failed in their duty of care – deeply distressing experience for a vulnerable customer
My experience with Covea has been extremely upsetting and has left me feeling completely unsupported at a time when I am financially vulnerable and needed my insurer to act with care and consistency. Instead, I faced repeated communication failures, constantly changing evidence requirements, and long periods of silence. Despite providing everything they asked for, my claim was suspended and my complaint was closed without addressing any of the concerns I raised.

This situation has caused significant emotional distress, anxiety, and sleepless nights, as well as real financial strain while I wait for a fair outcome. As a vulnerable customer, I expected Covea to show a basic duty of care, but instead I felt dismissed and left to cope alone. I have now had to escalate the matter to the Financial Ombudsman Service just to be heard.

No one should be put through this level of stress when they are already struggling. Based on my experience, I cannot recommend Covea to anyone, especially those who may be vulnerable or relying on their insurer to act responsibly.

Liv is a legend. She just sorted out an historical issue calmly and so professionally - her customer experience was brilliant! Thank you so much.

Although I have no issues with Covea directly, unfortunately the legal experts provided, during an approved claim made, which dragged on for months, was made much worse via the 3rd party company provided, under their panel of legal advisors , caused horrendous communication and further delays!

Though our claim was successful in the end, the shocking service and non response to emails initially from Aug 2024, meant this nightmare could and should been dealt with much sooner, which caused further stress and worse off financially as we were losing money!

Unfortunately as we paid our money via a broker, who insured us for commercial property via Covea insurance, you have to accept responsibility for the poor legal representatives on your panel!

I made a claim & spoke to Milli.
Throughout the call she was polite, helpful & explained everything that would happen. I was very pleased with my experience.

Taff was really kind and caring checking that I was OK not just physically but mentally. I was really grateful to him.
He got things sorted quickly and explained the process in such good detail I had no questions to ask him.

We find staff very helpful in guiding us through the process of making our claim.
He explained each step and made sure you understood what was happening.

Very patient and understanding. Great service.

The computer system crashing didn’t help, but Taff was fairly helpful.

my pond house caught on fire today i phoned my insurance company and was put through to a man called Tyler who was very helpfull and put my mind at ease at once at 82 years old i thought that was brlliant and put my mind at ease thank you Tyler

Taff was patient & kind. He allowed me to explain the situation in full

After arriving back from Wales my wife parked the car on the street , I decided to get it closer to the front door, so I reversed across the grass very slowly trying to avoid the dustbin unfortunately as I approached the garden fence I accidentally pressed the accelerator, crashing through the fence and smashing the concrete bunker behind and hitting the bin.

Alexandra was very helpful and explanatory

Good speedy service polite personal on the line .

Answered phone quickly, easy to sort. Information given was clear. Taff was very helpful

Eve was really helpful.

Although the company had software issues on initial contact, I was contacted early the following day to complete claim. This was done quickly and seamlessly.

Helpful and clear while gathering information for claim

Very polite, informative and helpful

Convinced me to let them support my motor claim and promised thw world ,only to drop my case 2 weeks in without and clear explanation, leading to me having to go back to my own insurance, wasted two weeks and time and money ,they act as though they are the third party insurance and there not ,unprofessional and cannot be trusted ,take my advice and stay well clear