CoverMyBreakdown.co.uk 

Great value for car cover especially as includes home start

Fabulous service ! First use yesterday with my partners elderly Ford! Couldn’t fault the service , the big boys need to be looking over their shoulders with these chaps! Massive thanks to the call handler Julian , great service all round 20 out of 10 !

I have got Cover my Breakdown since last October. My first experience with them was very satisfying. I had to call them for home start. It was very easy to contact . Within 20 minutes recovery arrived .Even after job has been done I received a call from them to ascertain job has been done.

Great Price same as previous year, renewal very easy to do also.

Had to call as had a flat battery. Arrived within hour and half, got me going so I could get to a garage. Man was very helpful. Was kept updated by phone, all throughout the process. Very impressed, so thanks very much.

My clutch went on my car sunday 11th Oct travelling back from holiday. I phoned for "assistance" .
Very unhelpful . Asked which local garage i would like to be taken to. Obviously not being from area and on a Sunday said i didnt know anywhere.
I asked to be relayed home. They said the distance they would take me was discretionary but would not be more than 50 miles. So literally i was stranded. The bloke actually did say and i quote "if you wanted a proper breakdown service you should have gone with either AA RAC or GF"
Never a truer word said.
Rubbish

Tyre burst driving on motorway 7:45 a.m. This morning torrential rain Sod’s law !!
Rang “covermybreakdown” answered straight away really nice and helpful!!
Explained my car doesn’t have a spare or temporary wheel just one of those gas things to pump air into it (good way for car manufacturers to save money !?!?) useless in a blow out situation....anyway to stop rambling on the tow truck arrived within 45 mins and I was on my way ... first tyre shop closed no bother guy knew another one and dropped me their, new tyre fitted cod on my way within 2 hours
First class service

This company must be the worst IV have to deal with I Broken down 300 miles on holiday silly me getting what. I thought was a cheap deal I broken down taken me good 30 minnits of phoneing to get any one told them what happened all.the lights on the desk lite up so stoped the car asked for assistance told me to find a garage and take it to them cheeky monkey I ask if he can send someone out and perform a diagnostics.so we could know what to do next he told me none of the repair team carry and think like that we'll I said the AA do Green flag do and meny more I never heard any thing like it and now I arrange s garage to repair the car I paid everything and then I I had private insurance with the policy so I ask them about the money I had to pay out for 3 night's hotel pluse and they said because I got the car there myself it wasn't a breakdown where do these people come from Mars? I be using a more respectable company in future if any one thinking of going with these cowboys think twice.i had a real bad experience with them.never again good riddance to them.lol

Im rating this company soley based on the fact their on line system is useless. Four times I have tried to on line chat, to no avail. The best thing to come out of it is that my payment attempt failed twice. Perhaps the universe knows more than I do!
Thats ten minutes of my life I'll never get back. Thanks Covermybreakdown. 👍

Hi what a terrible alfull experience iv had with cover my break down where do I begin my car broke down in Norfolk when I rung for emergency assistance I was told I must pay £98 instead of the £30 excess charge as it sounded like it was the same fault on my car as my last call out in August which was just a low battery in fact when the engineer did eventually come after 2 hrs on Saturday it was a broken fuel pump Which was a completely different fault so I payed as I’m a lady in my 60,s and felt worried and vulnerable and I had to get back to Essex which was over a 100 miles away . In the end I had to pay another £450 total all together nearly £550 to get towed home even though I had national cover on my policy 🤔 this happened on Saturday 2 pm and I didn’t get to Essex until midnight customer service very bad but I will be taking this further and complaining I feel I was in a scary situation and had no opinion but to pay this money angry and very upset 😢 😡

CoverMyBreakdown have been absolutely fantastic this morning from start to finish! The people I spoke to on the phone were just so lovely and helpful. The recovery vehicle arrived within 20 minutes. And the breakdown mechanic managed to get my car started again after spending a good while trying different things and trying to figure out why my car wouldn't start. He was friendly and efficient. Had he not been able to start my car, he would have taken it to my local garage. I have been so highly impressed with CoverMyBreakdown this morning. It's the first time in 9 years of driving that I've had to call out a recovery vehicle, and whilst I was anxious about how it would go, I really couldn't have been happier with the service provided to me.

Impressed by the cost of the cover, had no cause to ask for recovery so can't comment regarding that.

Was there for me when I needed you Most... Thanks ever so much!!!

I needed a home start for my car that wouldn't start. They attended promptly and sorted it out.

Used for the first time 21 Aug 2020 as my wife had broken down on the M6 South. She was ringing the number for fifty that is right 50 mins with the phone just ringing out and after 50 mins it cut of.
I ended up using my cover I get with my bank account. I called the Covermybreakdown main number and I don't have any expectations of the complaint I have just made of being dealt with in any way, the operator was indifferent and advised me to call back if I don't hear anything. Take my advice, spend a bit more and go with someone reliable, just not good enough. I appreciate a company is only as good as your personal experience but to not be able to actually get through and have the call answered is a joke and lets be honest the roads are not as busy as they normally are due to the pandemic. As I have said , pay more and go with a recognized name.

I have broken down a few times over the last 10 years that ive used this company
They have always given realistic on when soneone will get to me,

To have my car on a Tow truck with my two children and me still in it due to Covid circumstances was a frightening experience and one where my younger autistic child had trouble sleeping and was upset all the next day. After leaving the motorway we were dropped off in the middle of no where, promised a taxi would be waiting but had to arrange and pay for one ourselves to get home. Appalling dangerous service and have cancelled my policy after less than 2 months of renewing. Customer care is a joke!! Customer services don't reply to your emails and then you get the standard response listed below when you post a review. No interest what so ever!!

After having an automatic renewal and thinking it's in place it turns out for the first time in 20 years that are needed to use a breakdown service but it wasn't actually correct. The staff was disorganised didn't have a clue what they were saying and making excuses up up as they went along so if you disabled Think Twice about using this company they have absolutely zero interest in you there's no managers available and no complaints team to contact directly I'm sure they'll make some excuse up for it!! It could have been so so much easier..