CoverMyBreakdown.co.uk 

Absolutely DISGUSTING!! I purchased cover for my van, specific number plate, (clearly a van and registered as a camper), 3 months ago answering all questions asked fully and honestly. Today when I broke down, and was stuck on a dangerous fast moving road in the middle of nowhere, they asked lots of questions to try to escape recovering me, firstly trying to suggest it must be a work van, Then when I confirmed it's a camper, (which I have never tried to hide , why would I?) They tell me I'm not covered... Because it's a camper and have left me here, loan female 100 miles from home, blocking road. police pushed me into the side of road to free traffic. Here now 8 hours on my own, nofood, no loo, no footpath, pitch black and about to go into diabetic coma... £76 for cover that doesn't cover the vehicle I was quoted cover for... left to die by the side of the Road in middle of night 100 miles from home!

As for your reply, DON'T TRYTO PRETEND TO READERS OF THIS REVIEW THAT ITS NOT YOUR POLICY what utter no nonesence! Of course I have Cover with you, otherwise how would you have been able to refer to page 6 of my policy document, sent after purchase of the policy and you found me by reference to my registration, before absolutely refusing to accept responsibility for my rescue. I eventually got home, having sought alternative emergency cover £500 worse off and very ill, 10 hours after breaking down. My vehicle is still 70 miles away.

DO NOT TRUST THESE PEOPLE, THEY WILL TAKE TOUR MONEY without first making their exclusions clear in the hope that you never need then, but if you do, will spend time asking questions they should have asked before you paid them for the policy in order specifically to find an excuse refuse liability. IT IS MISS - SELLING!!

Easy to use website (also cheaper to renew online than over the telephone). We also had the misfortune of having to call on their services due to a breakdown and it was dealt with efficiently although we had to wait 2 hours for the breakdown truck to reach us. However, the gentleman who attended was very friendly and put us at ease.

Do not even have an emergency number to call! Tried to access website but it doesn’t appear to work unless you want to take another policy them miraculously it takes you through.
We paid for a service that we have no idea how to use if ever we broke down.

COWBOYS.do not use these charlatans masquerading as a breakdown service,their totally unhelpful and amateurish operators who are probably taking the call from their bedroom leave you high and dry when you need their assistance unless you hand over more money.cheap for a reason.Go to one of the more professional operators,at least that way you know that they will come out to you without trying to wriggle out of it.AVOID LIKE THE PLAGUE!!

It was reasonably priced and easy to select and pay for product. I liked the European cover as well.

Hi

I bought cover for my son in 2018 and he was allowed for 6 callouts. He did use three and the response time was excellent within 30-45 minutes they were there with him and now this year I shall renew for him and will do mine as well. Very well done. Keep it up guys.

This is a live comment of a terrible service. Son's partner has been stuck in Leicester since at least 5.10pm. Covermybreakdown have been informed. It is now 10.30pm and we are waiting to hear if the recovery has turned up. 5 and a half hours after the request for assistance and recovery. Stuck in a Shell garage on her own. Covermybreakdown did offer accommodation but this is no use due to having to be in work /at 9am the following morning in the north west of England. Terrible service. Would not recommend this organisation. Fortunately the Shell Garage on the Gorby Road, Leicester has been excellent and offered a distressed young female some assurance and safety, a big thanks to the Shell staff. Total opposite of Covermybreakdown. Garage will shut at 11pm but whoever is working there has offered to stay with her until Covermybreakdown eventually turn up - whoever you are, you are an Earth Angel. Update 29/07/2019: car was eventually recovered and put on the loader at 00.20am - 7 hours after the accident was phoned in.

This company is not worth the effort. Paid for Home start and recovery had all the doumentation to prove this. My documents held on their webpage also show home start but they deny this. On calling them this morning their sister company wanted £125 to come out.

Their customer service person Hannah, asked me to send her back the emails they had sent me in the first place to prove my policy details. I asked if she could not just find them herself, but she said all her documents show a lower level of cover. She also said the premium I paid was for for the homestart recovery, but later denied this on the call.
I have requested a refund.

Just spent the extra and use a trusted company, these have given me no emergency cover AT ALL.

nice and easy to arrange, and a good price.
assistant was very nice

Complete waste of time. Had a 10 day European tour in my car and had 2 brake downs only covered me for one. Charged me €400 for 2nd one said could not find my policy .when home asked yyyyyyyyy only to be told we only cover one brake down. People beware of this.

Very easy to get a quote and good price to !!

I think the recent feedback tells me not to use this company... unreasonable conduct to customers, I won't be using your lot. Thanks Trustpilot.

DO NOT USE OR PAY FOR THIS COMPANY!
Like a previous review left on this company I was left stranded in my car due to this company not towing my car to a garage as I was also told that my claim wasn’t “validated” due to a previous claim which was nothing to do with the current situation? They wanted £75 extra on top of what my policy costs to tow my car?
What is the point in having breakdown company if they cannot do their one and only job???
And to leave customers stranded I think is appalling! Spoke to various agents and “managers” and they couldn’t care less and spend the time contradicting themselves and making no sense whatsoever!
Never had this problem with AA, RAC or Greenflag will definatly be going back to one of those! Better service, and actually do their jobs unlike this shambles of a company!
Should be ashamed!

Called them on New Year’s Eve and had someone out in an hour. Unfortunately they couldn’t fix the problem but sent someone out on 2nd to take it to a garage for me.

I was so impressed with them and found them professional, quick and communication was great. I would recommend them highly.

After taking out the 4* service I never thought i would be left in the situation I was. When my engine suddenly turned off on the motorway i thought id had my fair share of bad luck for the night, oh how i was wrong! I rang Covermybreakdown and informed them of my situation. Everything was going fine and i was told that they needed to validate my claim, which I thought was just protocol. However when the operator came back on the line I was in for a surprise. Due to a previous claim they were "unable" to send anyone out even though the previous claim had nothing to do with the current problem. I only took the 4* service out because of the unlimited call out option and when I was left stranded on the hard shoulder on the M1 in the cold and rain, I didnt think this was honoured.

Not only this but when I proceeded to contact Covermybreakdown about this issue they said that this wasn't their fault and I should take the issue up with National Breakdown (the company you are put through to by the number provided). WHO AM I PAYING? WHAT AM I PAYING FOR?? Absolutely disgusting behaviour from a company who doesn't care about their customer service or reputation. Dont bother trying to save money! Go with a big name you can trust.

Having used some of the big name breakdown companies in the past, Covermybreakdown easily out does them all on every aspect! Covermybreakdown's price is a bargain for what they offer! When I broke down the friendly, reassurring voice on the end of the phone was just what I needed, the mechanic arrived quickly assessed the car and organised a recovery truck which arrived equally as promptly. The driver was lovely and we had a surprisingly pleasant ride home. Would highly recommend Covermybreakdown!

The various levels of coverage were made clear at the outset, for example I didn't select 5* because I would never contemplate requiring European cover, but It would have been helpful if the coverage for Republic of Ireland had been made clear as, living in N Ireland, this was important and so I had to ask for clarification, which I got confirmation of within 2 days.

I'm possibly being a little unfair here, but the operator I spoke to to try and get a quotation/verify some information, told me different answers if I queried. Doesn't fill me with confidence that I would be getting the cover I needed so will have to source an alternative. But for training purposes, you probably want your operators to be confident about whether you cover vans or not, do you cover cars that are over 10 years old and even a double check on vehicle cover being regardless of who is driving the vehicle.

IN RESPONSE TO THE COMMENT - There is no policy no as mentioned above it was purely to obtain a quotation and verify some of the details.

Joining the group was simple and easily followed on line. Prices were very competitive. Hope any call outs are handled with the same efficiency