Assicurazioni Coverwise Reviews 

6,226
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I use it every time I travel to a distant country. Thankfully, I've never used it yet, so I can say that Coverwise is like a talisman. What a woderful review, Coverwise, I'm waiting for a discount... See more

Company replied

Rated 5 out of 5 stars

Great insurance for travel their coverage is one of the best in the market with great pricing too!

Rated 5 out of 5 stars

Luckily I never needed to use medical services while I was abroad, so I can only evaluate the purchasing process on the website which was easy and came at a good price.

Company replied

Rated 5 out of 5 stars

Excellent website to go with. I already used while I traveled in London on last year on summer.

Company details

  1. Travel Insurance Company
  2. also in
  3. Insurance Agency

About Assicurazioni Coverwise

Written by the company

Coverwise è un intermediario assicurativo, specializzato in assicurazioni viaggio.

Tutte le polizze Coverwise sono sottoscritte da Inter Partner Assistance S.A., parte del Gruppo AXA, uno dei gruppi assicurativi leader nel mondo, in grado quindi di assicurarti l’assistenza di cui hai bisogno dovunque ti trovi. Tutti i servizi di assistenza medica e di denuncia sono gestiti localmente da AXA Assistance, la cui Centrale Operativa è aperta 24 ore su 24, 7 giorni su 7.

Coverwise ti offre 3 livelli di coperture:

  • MEDICA - copre solo le spese mediche, interruzione viaggio e responsabilità civile
  • MEDICA E BAGAGLIO - aggiunge alla medica le spese per il bagaglio.
  • TUTTO INCLUSO - aggiunge a quanto sopra, infortuni, assistenza stradale e alla propria abitazione.

Tutte sono acquistabili per un singolo viaggio o per tutti i viaggi di 31 giorni fatti nell'arco di 365 giorni.

Inoltre, a tutte le polizze di viaggio singole è possibile aggiungere la COPERTURA ANNULLAMENTO, acquistabile in ogni momento purché il viaggio non inizi nei successivi 7 giorni. In quel caso, deve essere acquistata nelle 24 ore dall'acquisto del viaggio.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(6,226)

359 reviews in the last 12 months

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Rated 5 out of 5 stars

it is ok

fast to order as always. I choose always them.
but keep attention to what it is written on the contract.

for the italian web site the travel has always start and finish in italy to be covered.

October 30, 2019
Unprompted review
Rated 1 out of 5 stars

Another dubious insurance company

I’ve just found a debit on my bank account for this company? No email to say they were renewing a policy and no authority from me to do so... I have no idea what they’ve taken the money for and I certainly don’t want anything from them. Insurance companies seem to be the worst for automatic annual renewals without referring back to the customer. This is theft and I’ll be taking this company to task - if needs be in the courts

Update...
My angst was with the automatic renewal policy employed by many companies and not just Coverwise. I’ve now spoken to their customer service dept and was impressed by the professional response from the staff. Credit where it’s due.

September 28, 2019
Unprompted review
Assicurazioni Coverwise logo

Reply from Assicurazioni Coverwise

Dear Mr Chalmers,

Thank you for your review.

We are sorry you are not happy with the renewal of your multi-trip annual policy.

We have contacted you privately to sort this out as, unfortunately, we were unable to find the policy you refer to and to cancel it without any reference.

Many thanks

Kind regards
Coverwise Italy

Rated 1 out of 5 stars

AVOID

AVOID. They use AXA, who are terrible to deal with. They make things difficult in the hope you'll give up. Had to cancel holiday due to a death. The form sent was so difficult to understand. Hard to understand most of the call centre staff. I sent everything off, death certificate, cancellation certificate etc etc, but now they want a 15 minute phone interview with me!! I was told this is normal procedure. What other proof can they want??!! My partner claimed on his Nationwide insurance, sent the evidence and was paid straight away. Look at AXA reviews before taking out a policy.Shame because Coverwise themselves are OK and at least they reply to people's complaints

April 4, 2019
Unprompted review
Assicurazioni Coverwise logo

Reply from Assicurazioni Coverwise

Dear Paulette,

Thank you for your review. We are sorry to hear about your dissatisfaction.

If you could send us your policy details or claim reference number to info@coverwise.com we would be happy to investigate and give you an explanation for this procedure.

Unfortunately, without more details, we are unable to check the case and the reasons behind this.

We can assure you that if the necessary requirements are met, AXA will not refuse a genuine claim.

We hope to hear from you to help you sort it out asap.

Kind regards
Coverwise Team

Rated 1 out of 5 stars

Rang to make enquires as husband has…

Rang to make enquires as husband has had a stroke and so possible claim to be make, spoke to someone for ages and asked a few questions, gave them my policy number , she said she would call back! still awaiting the call , dreadful customer service, i will try again tomorrow i guess?

July 5, 2018
Unprompted review
Assicurazioni Coverwise logo

Reply from Assicurazioni Coverwise

Dear Ms Mcneilly,


We are very sorry to hear that and we apologise for not getting back to you.

I have given your name to the Claim Team but we would need your policy number to be sent to info@coverwise.it to be able to help you, I am afraid.


Many thanks


Kind regards

Coverwise team

Rated 1 out of 5 stars

Avoid this company!!

I thought I had finally come across a reasonable travel insurance company who may actually provide you with support when needed....turns out I was wrong. This company won't consider paying for flights which involve an interconnecting flight, even if you have been put on the flight due to an original cancellation. Customer service not helpful and feel that as with most insurance companies they will happily take your money but find any excuse not to pay. Shambles. Avoid this company

March 6, 2018
Unprompted review
Assicurazioni Coverwise logo

Reply from Assicurazioni Coverwise

Dear Veerinder,

Dear Policy Holder,

We are sorry to hear of your experience.

Unfortunately we are unable to provide you with a specific answer without more details on your policy number and/or claim number.
Could we please ask that you contact us at info@coverwise.it providing your claim number and policy number within the body of the email.

This will enable us to pass your feedback onto the AXA Travel Insurance claims team for action.

Kind regards
Coverwise Team

Rated 1 out of 5 stars

Don't bother...

All reviews for Coverwise are for buying only but honestly don't bother booking with this company. The website is great and they are friendly at buying but that's it..

I've put a claim in due to missing my flight with bad weather in December. Claim is being dealt with Axa travel based in Mauritius who only want to deal with you by email. I honestly don't see this company accepting any claims. Waste of £55 paying for Gold insurance and waste of weeks chasing for some kind of information why claim is being declined. They just want you to give up chasing them. Please see Axa travel on trust pilot before wasting your money.

February 6, 2018
Unprompted review
Assicurazioni Coverwise logo

Reply from Assicurazioni Coverwise

Dear Christine,

We are sorry to hear of your experience.

Could we please ask that you contact us at info@coverwise.co.uk marking your email FAO the Duty Manager in the subject field and providing your claim number within the body of the email.

This will enable us to pass your feedback onto the AXA Travel Insurance claims team for action.

Kind regards
Coverwise
Sales and Service

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