CPX Research Reviews 2,582

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the customer service for being responsive, helpful, and efficient, often resolving issues quickly. Many people highlight the staff's dedication and positive attitude, noting their attentiveness and willingness to assist. The prompt response times are frequently mentioned, with many users receiving replies within minutes or hours, which greatly impresses them. However, some customers have expressed dissatisfaction with the user experience and website. These individuals occasionally encounter technical errors that prevent them from receiving rewards after completing surveys. Others report being disqualified from surveys after investing significant time, or finding that survey questions are repetitive or overly complex.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the support team's quick... See more

Response time

People report positive experiences with response time. Many customers appreciate the quick and helpful... See more

Staff

Consumers find staff to be positive, helpful, and efficient. Many reviewers praise the support team for being... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the smooth... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise it as a great site, even calling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The platform is helping us out of many way which most of us can't get to notice, let's learn more while earning our rewards and more by the terms and policies. This also gives us opportunities to... See more

Rated 4 out of 5 stars

CPX surveys work well and track correctly. However, a partner app using CPX surveys — GREWARD (DCD Media) — completely stopped paying users, including my own pending $70 payout. This reflects... See more

Rated 5 out of 5 stars

The "CPX Research Customer Happiness Team" member gave me the credit I should have received if the alchemer.eu survey system had worked properly. There’s room for improvement, but I’m giving five star... See more

Rated 5 out of 5 stars

The surveys are high quality, functional, and rewarding. Payouts are fast. Check under PROMOTIONS, in your email, if you can't find your PayPal rewards. Fast and easy, after typing, verifying, your P... See more


Company details

  1. Market Researcher

Written by the company

CPX Research (as part of Make Opinion) offers a wide range of global survey projects to panelists. If you ever face any issues with one of the international research partners we cooperate with, please contact our team first! We're looking into every case and try to find the best solution together.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Replied to 2% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Prompt and Polite

They are always prompt and polite. They are right on top of any problems with the surveys.

December 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent customer support

Excellent customer support, staff is very attentive, they have wonderful attitude and attention, direct you to the source of the problem or fix it themselves, lately they have been paying more for the surveys through the platform rollercoin. Will leave a high note to bode well for my account and their service. Thank you

December 20, 2025
Unprompted review
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Rated 1 out of 5 stars

I just spent half an hour completing a…

I just spent half an hour completing a survey and they haven't given me my reward even though I finished it completely. This is a terrible platform; they don't pay you, they don't appreciate your effort, and they don't pay you. Don't waste your time, and I advise you to use other platforms.

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish scammers

Rubbish scammers with same robotic answers to questions pertaining to cash out - referring you to a third-party.
Don't waste your time with this one.

December 5, 2025
Unprompted review
CPX Research logo

Reply from CPX Research

Hello Sipho

We’re sorry to read about your experience and understand how frustrating this must feel. This is definitely not the experience we want our users to have.

We’d like to take a closer look at your case and see what went wrong. Please reach out to us directly at feedback@cpx-research.com
With a bit more detail, we’ll be happy to review this and help where we can.

Looking forward to your email.

Best regards,
Leo

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Rated 2 out of 5 stars

I just want my account to be normal

I just want my account to be normal. I want to participate in the survey but CFX keeps rejecting me. Out of 20 attempts, all failed, not a single one was successful. Please help me recover my account😑

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Nice experience after all, thank you! :-)

The "CPX Research Customer Happiness Team" member gave me the credit I should have received if the alchemer.eu survey system had worked properly. There’s room for improvement, but I’m giving five stars for how well they handled my request. Thank you, and I hope the issue will be fixed soon.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

I'm so happy to join this all survey…

I'm so happy to join this all survey but I'm so disappointed when I'm in one of survey when the survey is finished they said ur not allocation it's not fair I do my best in my survey

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome And Reliable Platform

This is one of the best, credible, responsible, transparent and accountable research empire. I sincerely love your service because it is fast, smooth and straightforward. Keep up the good work.

December 15, 2025
Unprompted review
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Rated 1 out of 5 stars

I am writing this review to warn others…

I am writing this review to warn others about CPX Research and their involvement in a system that results in users being denied payment after their surveys are completed and monetized.

For over four years, I completed CPX Research surveys through Cointiply. During that time, I completed thousands of surveys that clearly generated revenue for CPX Research and their partner. My account was always in good standing. I never received a warning, restriction, or notice of any issue. Everything was accepted as valid for years.

The moment I requested my first cashout, my account was immediately suspended and all of my earnings were withheld. This happened within an hour of the withdrawal request. I was accused of violating terms, but no specific rule was cited, no evidence was provided, and no explanation was ever given. Appeals went nowhere.

Only after this happened did it become clear that this is a common pattern. Many users report being allowed to complete surveys for long periods of time, generating revenue for CPX Research, and then being banned the moment they attempt to withdraw their earnings.

CPX Research directly benefits from this arrangement. They pay Cointiply for survey traffic and completions and continue supplying surveys despite clear evidence that users are being blocked at payout time. Claiming this is “Cointiply’s system” does not remove responsibility. CPX Research chooses who they work with and profits from the results.

From a user perspective, this feels like exploitation. Time, data, and effort are taken and sold, but payment is denied when it is finally requested. Until CPX Research stops working with platforms that operate this way and ensures users are actually paid, they should not be trusted as a legitimate survey provider.

December 12, 2025
Unprompted review
CPX Research logo

Reply from CPX Research

Hello Kris,

Thank you for taking the time to share your experience. We’re truly sorry to read this and understand how frustrating and upsetting this situation is.

We take concerns like this very seriously and would really like to investigate your case in detail to understand what happened and clarify the situation.

Please reach out to us directly at feedback@cpx-research.com with your account details, and we can look into this more deeply.

We’re looking forward to your email.

Best regards,
Leo

Rated 4 out of 5 stars

CPX is reliable, but partner app (GREWARD) refuses to pay users

CPX surveys work well and track correctly.
However, a partner app using CPX surveys — GREWARD (DCD Media) — completely stopped paying users, including my own pending $70 payout.

This reflects badly on the CPX experience, even though it is clearly the partner’s fault, not CPX’s.

CPX is usually excellent, but I strongly recommend investigating GREWARD so users don’t lose their earnings.

Giving 4 stars because CPX itself is legit — but please take action.

December 12, 2025
Unprompted review

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