I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than o... See more
Company replied
When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsu... See more
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I cannot praise this company high enough. I was assisted by Alina, who went out of her way to ensure that I had the correct insurance for my motor boat. The whole process of choosing the correct ins... See more
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Company details
About CraftInsure
Written by the company
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
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4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Real people who answer the telephone
Got quoted an acceptable premium by an experienced advisor
May 29, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Pleasant staff took time to sort out my…
Pleasant staff took time to sort out my requirements in a friendly and efficient manner.
May 27, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very easy to set up
Very easy to set up, very good price for my boat insurance. Everything made simple. Thank you.
May 1, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Application was simple to do and went…
Application was simple to do and went through with no hassle.
May 27, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very easy to do business with
Very easy to do business with, got talking to a real person straight away.
May 22, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Taken over by Ripe and screwing existing customers
Craftinsure has recently been taken over by Ripe and my renewal premium has just risen 41% without any explanation or justification despite being with them for 20 years and never making a claim. That's bad service in anyone's book. Ripe are obviously looking to make a quick return on their investment and testing the market to see how much more money they can screw out of loyal customers. So unfortunately I'll be leaving Craftinsure/Ripe and going elsewhere.
May 19, 2026
Unprompted review
Reply from CraftInsure
Hi Michael, thank you for your feedback, and I’m sorry to hear of your disappointment regarding your renewal premium.
We do understand how frustrating premium increases can be, particularly after many years of loyalty and a claims-free history. While Craftinsure is now part of Ripe, renewal premiums are not increased arbitrarily or simply due to the change in ownership. Premiums are reviewed based on a range of factors including wider market conditions, underwriting costs, claims trends across the industry, inflation, and changes in insurer rating criteria.
We genuinely value long-standing customers such as yourself and appreciate the 20 years you have insured with us. Your feedback has been noted and will be shared internally, as we understand the importance of transparency around renewal pricing.
We are sorry to hear you are considering leaving, but we do appreciate your past custom and wish you all the best for the future.
If there’s anything we can help with, please don’t hesitate to reach out to us at customersupport@craftinsure.com, we’re always happy to assist.
Kind regards,
The Craftinsure Team
The way I was dealt with by Alina
The way I was dealt with by Alina. She was outstandingly helpful and pleasent.
May 18, 2026
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Annual reminder and premium pretty much…
Annual reminder and premium pretty much unchanged from last year.
Easy to renew and simply to the point cover.
May 14, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy fast precise expert go to sea with an expert
Easy fast precise expert
Faultless
May 12, 2026
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Simple to do
May 9, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
1st time boater
Easy to complete on line.
Had to phone and received knowledgeable friendly response which enhanced the process.
May 8, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great quote
Very easy to get the quote and associated information on what was covered. The quote was also competitive .
May 6, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very easy and straightforward to take…
Very easy and straightforward to take out my boat insurance with. Have used CraftInsure for years previously, so was an easy decision to go back to them this time.
May 3, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Straightforward process and good price
Straightforward process and good price. Can't comment on the claims side of things, hope i never do!
May 1, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
First time I’ve ever got a boat for my…
First time I’ve ever got a boat for my river fishing
Went to craftinsure and found them very helpful and the quote they gave me was very competitive and had no hesitation on insuring it with them
April 28, 2026
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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