Creative Lighting Reviews 251

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were let down by their experience overall. Many customers expressed significant disappointment with the products received, often finding them to be of poor quality, cheap, and not as advertised. People frequently reported issues with items not working, being damaged upon arrival due to inadequate packaging, or simply not meeting expectations. The return process was a major point of frustration, with many reviewers stating they were required to pay for expensive international shipping to China, often exceeding the product's value, making refunds practically impossible. Additionally, some people mentioned problems with their orders, including missing items or incomplete shipments, and a lack of clear communication regarding return policies and shipping origins. Reviewers also noted that the company often offered only partial refunds or gift cards instead of full reimbursement, further contributing to dissatisfaction.

What people talk about most

Product

Consumers express significant dissatisfaction with the product quality, often describing items as cheap,... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many consumers reporting that the company... See more

Order

Customers had negative experiences with order, with many reporting that their purchases were not delivered or... See more

Quality

Users describe negative interactions with quality, with many reviewers reporting that products are cheap,... See more

Refund

Customers consistently note negative experiences with refund, with many reporting that the company does not... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Totally misleading advertising! Supposed to be Swedish but is Chinese as I would have known if I had read the Trustpilot reviews in advance. Bought 2 garden spotlights, which I’m about to test, but... See more

Rated 1 out of 5 stars

This company is advertising on the internet and is simply put - a SCAM! They sell you these items that are POS and plastic and charge you retail for them. Once you get them, they appear to not w... See more

Rated 1 out of 5 stars

The 4 solar Garden Spot Lights don't work, have never worked and if I want a full refund, I'm supposed to return them to China! No where in their company literature is that mentioned. I have been... See more

Rated 1 out of 5 stars

I ordered x4 lights from here, they were not as I expected when they arrived. Same story as everyone else: I emailed for a return and was given the address of an individual in China, refused a UK ret... See more


1.5

Bad

TrustScore 1.5 out of 5

251 reviews

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Rated 3 out of 5 stars

I bought their oil lamps

I bought their oil lamps, and they're a beautiful addition to my home. They arrived in perfect condition after about two weeks. The wait was worth it, though it would have been nice if it had arrived a bit sooner.

July 16, 2024
Unprompted review
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Rated 1 out of 5 stars

Do not order or trust them you never get your item

I ordered and paid for 2 luminous crystal balls on 7/22/24
1. There was to be a delivery on 7/30/24 but the location to deliver it was closed and alerted by courier of 'wrong address'
2. Alerted them that not wrong address but a Post Office who can accept packages/parcels from ALL couriers with the business hours provided to you that I had hoped you conveyed to the courier OR they would see on the Post office door. (have to use this route 2/2 mail theft at physical residence)
3. Idun in CS alerted me that the "courier would try in "6-10 days, be patient" 6-10 business days?
assuming this interval starts from the last time they tried to deliver(7/30), we are at day 22+;
OR if they mean per courier advice to them ( 8/12) , 6-10 days then we are now at 13 days+. They use a courier call "UniUni' they have known issues and the US postal services catergorizes them as "not legit companies" USPS was right, as another item from a different vendor who used this courier service I never received and I had to go to another courier. Good news..they take your payment super fast, yet "be patient' w/ their incompetent courier and no item?. would they be patient w no payment?? ! So still nothing, am alerting BBB and my CC of this company and their practices. DO NOT TRUST THEM. DO NOT ORDER FROM THEM. The other reviewers have similar experiences. Shop Amazon! (I don't work there but at least when I order I get my stuff)

August 29, 2024
Unprompted review
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Rated 3 out of 5 stars

Easy to order

Easy to order, good products, and a large selection for all budgets. Customer-focused in the contacts I have had. A bit long delivery time, information about it would have been good.

October 25, 2023
Unprompted review
Rated 4 out of 5 stars

I had an issue with my order

I had an issue with my order, but Elsa from customer service was fantastic! She resolved it quickly and even followed up to make sure everything was okay. The solar-powered light I bought are of excellent quality.

November 15, 2023
Unprompted review
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Rated 3 out of 5 stars

Overall satisfied

Overall satisfied, a bit long delivery time but if you have patience it was good, Out of 5 lamps, I was satisfied with 4, so that's good. The 5th I would say differed from the picture a bit in colors and such. But overall satisfied

July 3, 2024
Unprompted review
Rated 3 out of 5 stars

Received my wardrobe motion lights

Received my wardrobe motion lights. They work alright and were easy to install. They are practical for finding clothes in the dark, though not very bright. Overall, they serve their purpose. Customer service was responsive.

December 21, 2023
Unprompted review
Rated 3 out of 5 stars

Ordered a set of flameless candles

Ordered a set of flameless candles. They look decent and create a nice atmosphere. Note as bright as I hoped, but they are okay for decorative purposes. Delivery was prompt, which I appreciated.

November 10, 2023
Unprompted review

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