Creditfix Reviews 

44,408
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,467 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff members who patiently guide them and make difficult financial situations much easier to handle. People deeply appreciate the clear explanations and prompt support provided over the phone, noting that everyday queries are resolved quickly and effectively. However, some reviewers were not happy with unexpected delays and poor communication issues when trying to finish their plans and close their accounts. A few other people also felt that the final closure stages involved frustrating hurdles, extra administrative burdens, or a total lack of timely updates.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and clear... See more

Customer service

Customers consistently note positive experiences with customer service, praising support agents for being... See more

Service

Clients share positive opinions on service, highlighting helpful and friendly support from knowledgeable... See more

Payment

People report positive experiences with payment, highlighting helpful assistance when settling accounts early... See more

Response time

Reviewers mention positive feedback about response time, highlighting that queries and emails are handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called up to have my account sent to closures. Neelesh Keesoondoyal was absolutely fantastic. Walked me through every step and assured me my certificate would come up to 6 months and there was nothi... See more

Rated 5 out of 5 stars

I called up to have my account sent to closures. Ruth was absolutely fantastic. Walked me through every step and assured me my certificate would come up to 6 months and there was nothing I need to do... See more

Company replied

Rated 5 out of 5 stars

I called today for my closer certificate and was assisted by Roopshita, she was very professional dealing with my situation, explained everything so passionately and in a polite manner, even repeating... See more

Company replied

Rated 5 out of 5 stars

Called Creditfix earlier with a query, I was assisted by Keertisha Seeram She instantly and precisely dealt with my questions and gave me a more than satisfactory outcome. She was absolutely deligh... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

About Creditfix

Written by the company

Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.

Write off up to 81% of your unsecured debts

We've helped over 185,000 people out of debt and we can help you

How much debt do you have?

£0 - £2,000

£2,000 - £6,000

£6,000 - £20,000

£20,000 +


Contact info

4.9

Excellent

TrustScore 5 out of 5

44K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(44,408)

3,160 reviews in the last 12 months

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Rated 5 out of 5 stars

I just want to say thank you for your…

I just want to say thank you for your support,for your hard work in a short time especially to Utrika from Creditfix and for all your team.
Usually takes up to six months the closure process,Utrika done it in 4-5 weeks.
Thank you and God bless you and your team from Creditfix
You make my life better

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

NOODHISH- Great service

NOODHISH- Great service, every time!

Spoke to him on the phone — handled my call perfectly, so helpful and polite. Super smooth service. He took ownership of dealing my queries.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Ruth Sefali Answered a call from to…

Ruth Sefali Answered a call from to today to discuss various things regarding my IVA.
She was patient, very clear with her understanding and answers to my questions, as well as compassionate and polite.
Thank you for reassuring me that there is help whenever needed, restoring my faith in humanity.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service are helpful!

Vidhee Boyjoo Was so helpful, it has been such a confusing and stressful process, but she went out of her way to explain the next steps and anything I asked, she was more than happy to help

September 9, 2026
Unprompted review
Rated 1 out of 5 stars

My IVA was terminated August 2026

My IVA was terminated August 2026

Yet they took £635 September 2026

I am trying to sort out a refund in full but no one is being helpful at all

I have made a complaint as well

They are thieves

Do not trust credit fix

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

From day one

From day one, credit fix have been extremely helpful and professional
My telephone call with NEELESH was amazing and he was very understanding and patient with my enquiry

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Ishitah Jeebun took my call and was very quick and efficient. She answered all my queries, corrected my payment method which I was unaware needed updating, and was very polite throughout! Very good service, thank you!

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks so much Yuvranee

Thanks so much Yuvranee. I had a best service and you were patient with me .I appreciate everything.you are the best

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Ishitah Jeebun was very helpful i…

Ishitah Jeebun was very helpful i suffer from stress,anxiety and depression overall take medicine for other reason and have to undergo surgery. I was really stress but she made me feel comfortable and gave me assurance that everything would be fine and explain the process patiently.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Soovidha is exceptional

Soovidha was exceptionally kind, thoughtful and considerate. This young lady was on top her game today with a very high level customer service. Creditfix employs the best and this lady fits the bill perfectly. Well done Soovidha.....

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Keertisha Seeram

Keertisha Seeram
Spoke with this lovely lady today who resolved my query promptly. She was knowledgeable, friendly and patient.
Let's say goodbye to automated services and put Keertisha in charge.
Thank you.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Harshikha was great

Harshikha was great, super helpful and reassuring. Gave me all the information I needed and stayed on the phone to ensure I received the email I needed. Thank you, for calming my anxiety 🙂

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Charlie McAteer is a fantastic asset to Creditfix

Just into my final year of my IVA with creditfix and missed a payment due to a change of bank details. Spoke to
a fantastic young man called Charlie McAteer who helped with taking the payment and sending me a link to set up a direct debit to safeguard against any future card detail changes. I'd like to take a moment to praise Charlie for his helpful and professional manner which left me happy and confident about any future payments.
Thank you Charlie, you're a " Credit" 😉 to the company 👏

September 7, 2026
Unprompted review

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