Creditfix Reviews 

44,323
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,605 reviews, reviewers overwhelmingly had a great experience with this company throughout their debt management journey. Customers frequently praise the friendly staff for being exceptionally helpful, polite, and professional during phone calls and online chats. People note that dedicated advisors go above and beyond to explain payment plans clearly and significantly reduce daily financial stress. Some reviewers were not happy with communication issues, ignored emails, and frustrating delays when trying to successfully close their cases. A few customers also mentioned experiencing unhelpful customer support, dismissive attitudes, or long wait times when handling important administrative queries. Others expressed concern about unexpected changes to monthly payments and difficulties reaching specific departments directly.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and polite customer service. Reviewers... See more

Customer service

People report positive experiences with customer service, highlighting polite, patient, and knowledgeable... See more

Service

Reviewers highlight positive aspects of service, noting that staff are polite, professional, and always... See more

Payment

Reviewers mention positive feedback about payment, highlighting that the support staff are helpful and... See more

Customer communications

Customers had ambiguous experiences with contact, reflecting a wide range of differing communications. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called Creditfix earlier with a query, I was assisted by Keertisha Seeram She instantly and precisely dealt with my questions and gave me a more than satisfactory outcome. She was absolutely deligh... See more

Rated 5 out of 5 stars

Called Jayshree concerning a final payment. After 5.5 years, I am finally devoid of creditors, and thanks to Creditfix, I feel immensely relieved and have learned never to get into debt. Jayshree w... See more

Rated 5 out of 5 stars

I have been on IVA with CreditFix for 3 years now. Any time I had any issues with payments, change of circumstances they were helpful and understanding. I have to give shoutout to Paul Breslin for exp... See more

Company replied

Rated 5 out of 5 stars

Sandhya Nowbuth was extremely helpful today. I had made a couple of calls previously and was just given the run around no one was actually helping with my issue. Sandhya looked at my file listened t... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

About Creditfix

Written by the company

Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.

Write off up to 81% of your unsecured debts

We've helped over 185,000 people out of debt and we can help you

How much debt do you have?

£0 - £2,000

£2,000 - £6,000

£6,000 - £20,000

£20,000 +


Contact info

4.9

Excellent

TrustScore 5 out of 5

44K reviews

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No recent history of asking for reviews

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4.9

All reviews

(44,323)

3,494 reviews in the last 12 months

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Rated 5 out of 5 stars

Urtika from the closures department was…

Urtika from the closures department was able to finalise my closure and issue my IVA completion certificate in 2 months. It can take up to 6 months but because she was actively addressing my file, has brought this whole process of becoming debt free to an end quicker than expected. Everyone involved in this process has done their best to help me along the way, including Durgesh Udhin who always responded to my concerns and emails promptly.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

I rang Ishitah Jeebun from creditfix…

I rang Ishitah Jeebun from creditfix this afternoon in quite a state, she spoke calmly and took over a very daunting matter. Then rang me back to tell me what she had done to help. All my anxiety lifted away. Thank you Ishita from the bottom of my heart as this comes after a very recent death in the family. 🙏

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to Vidhee Boyjoo from the…

I spoke to Vidhee Boyjoo from the customer service team regarding a request and she was very help, calm, kind and knowledgeable. I’ve so far had a great experience with Ebengate/Creditfix and nothing is too much trouble!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Ryan was so lovely

Ryan was so lovely, helpful and empathetic. I really appreciate all his help and advice! Thank you!!

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Credit fix 1 in a million

Credit fix has been brilliant, kept me updated the entire way though the process.
Ruth at creditfix was very helpful and got the information I needed quickly and politely, Appreciate it. I highly recommend creditfix. Thanks again

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

very very helpful

very very helpful, very expedient and efficient a very lovely person on the phone who couldnt do enough for me highly recommended

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

I cleared my IVA early and then…

I cleaned my IVA early and then received a letter from one of my debtors claiming I still owed them money. I phoned Ceditfix and spoke to Ishtak and she wrote to them and sorted it out. She is a credit to creitfix

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Vidhee Boyjoo was really helpful. I was incredibly stressed about a time-sensitive issue with my account, but she immediately put me at complete ease, explained everything clearly, and got my problem sorted out straight away. Truly excellent support

August 19, 2026
Unprompted review

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