Creditsafe  Reviews 

3,801
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond to assist with their needs. The service and user-friendly platform are described as excellent, providing comprehensive, easy-to-understand information and effective solutions. Exceptional customer service, prompt responses, and a no-pressure approach to understanding business requirements are frequently highlighted. However, some customers noted concerns regarding sales tactics, mentioning hard-sell approaches or products not suitable for their small business. A few also experienced technical issues like login problems, difficulties implementing additional services, or found the product's detail less than competitors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the excellent and reliable service... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use of the online system and... See more

Product

People report positive experiences with the product, highlighting its quality and how well it meets their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Jack was so helpful and friendly with a problem we had with some miscellenous debt against the company, which shouldnt have been there. Now weve sorted and we’ve open an account to monitor/protect thi... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,801)

429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had a great experience with Jordan

I have had a great experience with Jordan at Credit Safe. He is always professional, friendly, and approachable, making every interaction straightforward. What really stands out is that there is never any pressure selling—Jordan takes the time to understand your needs and provides honest, helpful advice.

He is also always available at the end of the phone whenever support or guidance is needed, which gives real confidence and peace of mind. I would highly recommend Jordan to anyone looking for excellent customer service and a knowledgeable, trustworthy contact at Credit Safe.

June 17, 2026
Rated 5 out of 5 stars

Magda

Very pleasant deal with and very informative and attentive, guided through every step of the way

May 26, 2026
Rated 5 out of 5 stars

Creditsafe listens then provides…

Creditsafe listens then provides solutions that work. Very consistent, personal, professional, and friendly customer service. The scope of services and functionality of the platform is very useful.

June 15, 2026
Rated 5 out of 5 stars

Customer Service easy to contact

Customer Service is excellent and Louis, our CRM Account Manager has been above and beyond helpful.
As a CRA it provides all the info and tools I need.
What's not to like?

June 15, 2026
Rated 1 out of 5 stars

Poor service/ dont pay upfront…

We not only paid for this years subscription but we were given an opportunity to pay for next years subscription at this years price if we paid now. Which we did and have the receipt for. We then were kicked out of the system. We have been put back and have had an email saying that they will send us an invoice to join the system. We are not happy

June 11, 2026
Creditsafe  logo

Reply from Creditsafe

Hi Dawn,

Thank you for your feedback. We apologise for the inconvenience caused by the temporary interruption to your account access.

As soon as we became aware of the issue, we investigated, your account was reinstated and we can confirm that your subscription remains active. We understand the confusion caused by the communication you received and appreciate your patience while this was resolved.

If you have any further questions or concerns, please contact our Customer Support team on 02920 886500 or email help@creditsafeuk.com and we'll be happy to help.

Kind regards,
The Creditsafe Team

Rated 5 out of 5 stars

Great site and service

Our Company has used Credit Safe for several years. Our account manager Graham is great and always happy to help get better use out of the site where we can. He's very helpful and patient in clarifying any part of the service we need to understand. Credit Safe clearly offers a wide range of aspects to their service and finding ways to help Companies make more efficiencies to this in their business' as well as easily functional for a range of capabilities with systems.

June 9, 2026
Rated 5 out of 5 stars

James was great

James was great, walked me through the Dashboard and answered all my questions.

Love the attention to detail and making sure I understood the different sections.

June 9, 2026
Unprompted review

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